Company Description Micaply - India is a mechanical or industrial engineering company based out of Bhopal, Madhya Pradesh, India. It is located in Mandideep and offers a hybrid work environment with some remote work options. Role Description This is a full-time Sales Assistant role at Micaply - India. The Sales Assistant will be responsible for assisting the sales team with day-to-day tasks, providing customer service, communicating with clients, and utilizing organizational skills to support sales activities. Qualifications Interpersonal Skills and Customer Service skills Effective Communication skills Sales and Organization Skills Ability to work in a team environment Experience in a sales or customer-facing role is a plus Proficiency in MS Office and CRM software High school diploma or equivalent; Associate's or Bachelor's degree preferred Show more Show less

Customer Order Manager – Job Responsibilities Order Processing & Management Receive and process customer purchase orders accurately and efficiently. Coordinate with production, planning, and inventory teams to confirm order feasibility and timelines. Ensure all orders are entered correctly in the ERP system. Customer Communication & Relationship Management Act as the primary point of contact for customer order inquiries, changes, and updates. Provide regular updates on order status, dispatch timelines, and delivery schedules. Address customer complaints or issues related to orders and resolve them promptly. Production Coordination Collaborate with production and planning teams to align customer orders with manufacturing schedules. Ensure priority orders are flagged and handled as per customer expectations. Logistics Coordination Liaise with logistics and dispatch teams to ensure timely shipment of goods. Track shipments and provide customers with delivery updates and tracking information. Inventory & Availability Management Monitor inventory levels of finished goods to meet customer demands. Coordinate with stores or warehouse teams for stock movements and allocations. Documentation & Compliance Ensure all order-related documentation (invoices, packing lists, delivery notes) is accurate and complete. Maintain compliance with internal processes and external regulations (e.g., export/import rules). Data Management & Reporting Maintain accurate records of customer orders, delivery timelines, and order history. Generate periodic reports on order volumes, fulfillment rates, and customer service metrics. Forecasting & Demand Planning Support Provide inputs to the sales and production planning teams based on customer trends and order history. Help in managing demand fluctuations by anticipating customer needs. Customer Satisfaction & Continuous Improvement Collect feedback from customers to identify service gaps or improvement areas. Participate in cross-functional meetings to improve order fulfillment and customer experience. System and Process Improvement Suggest improvements in order management processes and ERP usage for better efficiency. Support implementation of digital tools or automation to streamline order handling.