Customer Order Management Representative - Level I

Description

Key Responsibilities

• Customer Order Management
• Handle a high volume of routine customer communications (via phone/email) for order entry and FAQs.
• Process customer orders in the order management system accurately and within deadlines.
• Publish order acknowledgements, shipment notifications, tracking details, and invoices.
• Export Dispatch Planning
• Plan and coordinate export dispatches, including container planning and daily tracker updates.
• Monitor and liquidate export inventory on a daily basis.
• Logistics Coordination
• Coordinate with transporters and freight forwarders to ensure timely shipment execution.
• Compile and distribute export and shipping documentation.
• Customer Support & Issue Resolution
• Provide first-call resolution for customer inquiries and escalate complex issues appropriately.
• Maintain accurate records of all interactions and prepare standard internal/customer reports.
• Process Improvement
• Support team initiatives to enhance proactive customer support.
• Identify and communicate areas for process improvement to the supervisor.
  

Responsibilities

Qualifications

• Education : High school diploma or equivalent. Additional certifications in logistics, supply chain, or customer service are a plus.
• Licensing : May require compliance with export control or sanctions regulations.
  

Core Competencies

• Customer Focus : Builds strong relationships and delivers customer-centric solutions.
• Communication : Effectively conveys information tailored to different audiences.
• Results-Driven : Achieves goals consistently, even under pressure.
• Self-Development : Actively seeks growth opportunities through formal and informal channels.
• Order Life Cycle Knowledge : Understands the end-to-end order process and its impact on customer satisfaction.
• System Proficiency : Demonstrates ability to navigate order processing systems for accurate and timely execution.
• Values Differences : Appreciates diverse perspectives and cultural backgrounds.
  

Qualifications

Skills and Experience

• Experience : Entry-level; minimal or no prior work experience required.
• Technical Skills :
• Familiarity with order management systems and export documentation processes.
• Basic knowledge of logistics and international shipping practices.
• Dispatch planning and co-ordination for Export.
• Order management for Export Customers in L2D
• Co-ordination with transporters/ freight forwarders for shipment
• Release container plans and tracker daily
• Monitor and liquidate export inventory daily
  

Job

Organization

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Relocation Package