Customer Order Management Representative - Level I

Cummins

1 - 4 years

2 - 5 Lacs

Pune

Posted:2 hours ago| Platform:

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Skills Required

Order Management PowerBI order management system SQLM SCM customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

With minimal supervision, manage first-call resolution for customer orders and enquiries: Ability to manage a high volume of incoming routine customer communications (via phone and/or email) for order entry, respond to frequently asked questions (FAQs) and resolve common enquiries
Process customer orders within the order management system, accurately and within the required deadline
Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner
Publish confirmations and notifications to customers (for example: order acknowledgements, shipment notifications, shipment tracking details and/or invoices)
Respond to customer enquiries by referring them to published materials, secondary sources, or transfer the enquiry to the next appropriate level of customer support
Collaborate with the next appropriate level of customer support to seek resolution to challenging enquiries/complaints, providing documentation and continual communication to customer throughout the process
Maintain accurate records of all internal and external interactions in the appropriate database/system
Prepare and distribute standard internal and customer reports
Support order management team goals and initiatives to become a more proactive customer support organization
Identify and communicate areas for process improvement to Supervisor

Skills Required:-

Good in Advanced Excel Knowledge.

Good in Data Analytical Skills and SCM Knowledge .

Knowledge in PowerBI and SQLM will be added advantage.

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