Customer Operations Professional

Job Description

Manage cluster operations in Bangalore. Define and manage the operational processes and systems. Part of the customer service team that is the first point of contact for enquiries, bookings, on-going transactions. Plays a critical role in ensure smooth delivery of service and delight customer with awesome experience. Responsibility Responsible for lead management and on-boarding Responsible for back-end operational processes Ensure no walk is missed, organize and manage back-ups Manage tools to update & maintain customer and provider interaction information Field activities for on-boarding customers and providers Skills & Requirements In love with dogs! Graduate/Post Graduate degree in any discipline Excellent communication skills MS Office- Excel Ability to respond to customer queries & manage different situations Flexibility- start-up needs and work requirements change. Open to accepting new challenges & tasks based on need of the company. Field operations require flexible timings