1589 Customer Management Jobs - Page 30

Role & responsibilities Lead and manage cross-functional teams (logistics, procurement, inventory, etc.) to achieve operational excellence. Oversee the sourcing of raw materials such as iron ore, coal, and scrap metal, ensuring cost-effectiveness and quality. Optimize inventory levels of raw materials and finished products to ensure production runs smoothly and demand is met without overstocking. Identify and implement cost-saving initiatives across procurement, logistics, and inventory management. Lead negotiations with large clients and partners to close deals and secure long-term contracts. Work with finance and operations teams to determine cost structures, margins, and pricing models. Proficiency in negotiating large-scale contracts with clients and partners Identifying new sources of revenue generation and building strong sales pipeline through lead generation Work closely with the sales and production teams to forecast demand and align production schedules accordingly. Ensure the efficient movement of goods across the supply chain, including managing lead times and reducing transportation costs. Preferred candidate profile Candidate with 15-20 years of experience in commercial roles within the steel manufacturing or related industrial sectors .

Role & responsibilities Own post-sales client relationships and onboarding Collaborate with product and engineering teams to solve client issues Identify upsell opportunities and drive renewals Develop scalable processes for success delivery QUALIFICATIONS REQUIREMENTS 47 years in a client-facing role, preferably SaaS Strong communication, problem-solving, and stakeholder management skills Analytical mindset with a bias for action Experience using CRM or CSM tools

Role & responsibilities Own post-sales client relationships and onboarding Collaborate with product and engineering teams to solve client issues Identify upsell opportunities and drive renewals Develop scalable processes for success delivery QUALIFICATIONS REQUIREMENTS 47 years in a client-facing role, preferably SaaS Strong communication, problem-solving, and stakeholder management skills Analytical mindset with a bias for action Experience using CRM or CSM tools

Dhan L4lands is seeking energetic and driven Sales Executives to join our growing real estate team in Trivandrum. If you are passionate about customer service, property sales, and career growth, this is your opportunity!

Skill required: Tech for Operations - Technological Innovation Designation: Tech Product & Offering Dev Sr Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do Should have experience in launching/acquiring new products/offerings/creating solutions in Talent & HR/Industry StreamsSolid experience in working with client/customer management teams to achieve product objectivesTechnical & Functional Experience in building / solutioning / integrating products.Solid Functional Experience any one of the areas under domains and should have worked in major part of the career in any/all of the areas.Experience in working with Other Product Managers and Functional Owners for a common goal of establishment of Functional and Technology Roadmaps.Experience in working in a matrixed organization and comfortable in coordination/reporting to/supervising higher or lower level resources in a TEAM setup.Experience in Tech/Func Management by applying Product Management principles with be a definite plus. What are we looking for Should have experience in launching/acquiring new products/offerings/creating solutions in Talent & HR/Industry StreamsSolid experience in working with client/customer management teams to achieve product objectivesTechnical & Functional Experience in building / solutioning / integrating products.Solid Functional Experience any one of the areas under domains and should have worked in major part of the career in any/all of the areas.Experience in working with Other Product Managers and Functional Owners for a common goal of establishment of Functional and Technology Roadmaps.Experience in working in a matrixed organization and comfortable in coordination/reporting to/supervising higher or lower level resources in a TEAM setup.Experience in Tech/Func Management by applying Product Management principles with be a definite plus.Evaluate the market, including new market opportunities, operating models, and technologies, and the emerging needs of customers for the product/Cluster of productsOwn the roadmap for chosen categories of the Product and aligns it to the overall strategy and keeps it updated as per the need to the hour.Is familiar with the Technical/Functional areas in overall technology/domain and product strategy and aligns/positions the product in line with the overall common goal of growth.Work with other Product Managers and Technical/Functional Product owners to remove overlap and duplication of Functionality and Features across the organization.Work Closely with Technical Architects and Technical teams for building In-house Tools and Solutions using relevant party tools/products.Coordinate with external vendor/suppliers to influence their roadmaps in accordance with own product roadmaps and align releases of features in accordance with their releases.Develop pricing models to support each product, with all the supporting tools and templates and facts to support the appropriateness of the pricingWork with supporting teams such as marketing and sales to ensure they are successful in launching and selling new features Roles and Responsibilities: Evaluate the market, including new market opportunities, operating models, and technologies, and the emerging needs of customers for the product/Cluster of productsOwn the roadmap for chosen categories of the Product and aligns it to the overall strategy and keeps it updated as per the need to the hour.Is familiar with the Technical/Functional areas in overall technology/domain and product strategy and aligns/positions the product in line with the overall common goal of growth.Work with other Product Managers and Technical/Functional Product owners to remove overlap and duplication of Functionality and Features across the organization.Work Closely with Technical Architects and Technical teams for building In-house Tools and Solutions using relevant party tools/products.Coordinate with external vendor/suppliers to influence their roadmaps in accordance with own product roadmaps and align releases of features in accordance with their releases.Develop pricing models to support each product, with all the supporting tools and templates and facts to support the appropriateness of the pricingWork with supporting teams such as marketing and sales to ensure they are successful in launching and selling new features Take Frequent feedback from the Customer, User on the Offering/Product and incorporate in the Development Cycle of the product.Track Product Usage and develop strategies for increasing adoption and usage by Users/Personas/Buyers ( Internal or External ) Qualification Any Graduation

Experience in SAP CRM One-Order Framework and WEBUI Development (including BOL, GENIL enhancements etc.) Development expertise in S/4 ABAP Customer Management Service Knowledge of the data model in SAP S/4 Customer Management Must have working experience of BAdI, Post processing Framework, BAPI and usage of SOAP/REST services etc. Experience in Agile development approach"

Designation: Senior Executive - Customer Relationship Management Role & responsibilities Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession. Sending welcome emails to customers along with intimation of customer relationship manager email. Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan. Coordinating for Bank Loan NOC, Payment Follow ups, Sending Payment Receipts. Responsible in maintaining MIS and report to the line manager. Responsible for sending Demand Letter, Payment receipt, Allotment Letter. Attending customers with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Collection of payment dues, against demands generated with construction progress. Preferred candidate profile Educational Qualifications & Certifications: Bachelors degree in business administration, Marketing, or a related field. MBA is preferred. Core Competencies: Efficient organizational skills, strong leadership and team management skills, attention to detail, decision making skills, strong verbal communication, negotiation and interpersonal skills. Software Proficiency: Ms Office

Notice Periodimmediate to 15 Days Technical Manager with 10+ Years exp in MS technologies - 1. TechnicalManagement::40:60 2. Good at Process, project management, team management and customer management 3. Agile with Scrum/Kanban experiences 4. Strong oral and written communication skills 5. Assertive and good interpersonal skills 6. Good at handling troublesome situations 7. Good at guiding the teams on estimations and tough situations 8. Good at handling T&M, FP projects 9. Come with good project experiences at enterprise level developed using Microsoft technologies, design patterns, microservice driven architecture, security and compliances 10. Experienced with migrations(technology, tools, process, etc...) and modernization projects 11. Nice to have Service fabric, dockers/containers, Kubernetes and other infrastructure solutions 12. Nice to have Azure experience

Key Requirements : Customer Management NPD Documentation NPD 5 core tools knowledge PPAP Documents, APQP Phases Knowledge of tool Trials Preferred candidate profile Must be from automotive background (Plastic Injection Moulding)

Address customer inquiries via email, chat, and phone regarding orders, pricing, and PCB requirements. Assist order placement, shipment tracking, and resolution of issues resolve customer concerns efficiently customer retention and satisfaction

Position Title : - Cluster InCharge -Retail Sales (Female Candidates only) Opened location: Reporting to: RSM Business Unit: Baby Care Department / Function: Retail Marketing Working Days: Mon-Sat (Sunday Holiday) Interested Immediate Connect- 7892648654 (Call/wtsapp)24*7 Mandatory to apply to this below link- https://foeurope.my.salesforce-sites.com/jobboard/JobRegister?JobId=a1hKA0000001damYAA The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Responsibilities :- Oversee daily store operations including opening/closing, inventory checks, and supply management. Set and execute sales performance goals to drive revenue and profitability. Hire, train, and assess employee performance and productivity. Lead, motivate, and manage the store team to ensure high service standards. Maintain an orderly, clean, and presentable store environment in compliance with hospital and hygiene standards. Manage stock levels, oversee timely ordering, and minimize wastage. Handle cash management, monitor transactions, and ensure accurate record-keeping. Plan and implement promotional activities to boost sales and customer engagement. Ensure effective product placement for maximum visibility and accessibility. Participate actively in all store-related activities and initiatives. Coordinate with hospital teams on events, promotions, and health-awareness campaigns. Meet with doctors and healthcare professionals to strengthen relationships and generate business opportunities. Resolve customer issues promptly to ensure a positive experience. Maintain accurate records of sales, inventory, and staff attendance. Conduct regular staff training on product knowledge, customer service, and safety protocols. Candidate Profiles Graduation or equivalent experience 4+Years of Team leading experiences in Retail, Hospitality, Pharma,FMCG Two-wheeler is Required Travelling is a must. Age limit 35 Max Travelling is Compulsory for all assigned Stores across territory Psychometrics/ Behavioral Traits: - Demonstrates high energy. Strong ability to influence, drive change amongst ambiguity. Goal driven and result oriented. Clear and fact-based decision making. Diverse and able to work well in teams and across functions. Language: - Proficiency in English and local language. Multilingual will be an advantage. Geographical Experience: - Must have locality market experience. Management Experience: - Team Management, Sales, Business Development, Stakeholder Management Range: - Interview Round: - 1st Round - Manager Round 2nd Round- Business Round 3rd Round- RSM Round

Assisting customers with bookings, resolving issues, and providing excellent service for travel-related inquiries. Strong communication skills and a passion for customer service are essential. Share cv @ HR Ginni- 8755248734 Required Candidate profile Strong communication and multitasking skills Comfortable with rotational shifts & night shifts Immediate Joiners only UG can apply Freshers can apply Perks and benefits Great Incentive

Period :Immediate Employment Mode : Contract Description Primary Skills: Vendor Management, Retail Governance, Customer Experience Management Secondary Skills: Service Improvement Certifications (if any) Experience in providing support to customers with big retail landscape. Vendor management, identifying service improvement opportunities based on customer environment. Lead customer service teams. Customer experience managers are often responsible for managing and guiding customer service teams, ensuring that they deliver exceptional service and adhere to customer-focused strategies. Collaborate with executives on customer management strategies. CEMs work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the companys goals and objectives. Increase customer loyalty. Customer experience managers focus on building and nurturing customer loyalty by designing and executing initiatives that enhance the overall customer experience, fostering repeat business and customer advocacy. Use tools to monitor and improve customer experiences. CEMs utilize various tools and technologies, such as customer feedback platforms, analytics software, and customer relationship management (CRM) systems, to monitor customer interactions, gather insights, and identify areas for improvement. Specialized tools like these play a crucial role in managing and optimizing customer experiences.

You will start with marketing, advertising, branding, promotion, sales and your growth will be into management profile in a few months only. Key Responsibilities- Marketing & management Advertising Branding Promotion Team handling Training & development customer management & handling Eligibility Criteria : Age 18-27 Freshers can apply Immediate joiner Location - Mumbai all areas, MUMBAI SUBURBS, kalyan,Dombivli,Panvel.

Key Responsibilities: Team Management: Lead and supervise the sales accounts/commercial team to ensure smooth day-to-day operations. Monitor team performance and ensure timely and accurate execution of sales orders, invoicing, and dispatch coordination. Order Processing & Billing: Oversee order booking and processing in SAP SD. Coordinate with sales, production, and logistics to ensure order fulfilment and delivery timelines. Commercial Operations: Manage pricing, credit control, and customer master data updates in SAP. Ensure timely generation of invoices, debit/credit notes, and other sales documentation. Data Analysis & Reporting: Use Excel and SAP reports to monitor sales performance, customer behaviour, order-to-cash cycle, and pending deliveries. Prepare regular MIS reports, dashboards, and business insights for the sales leadership team. Customer Account Management: Handle key customer accounts directly and ensure high levels of customer satisfaction. Resolve escalated issues related to pricing, payments, delivery, and account reconciliation. Compliance and Documentation: Ensure adherence to company policies, commercial terms, and GST & statutory requirements. Maintain proper documentation for internal audits and compliance purposes. Key Skills & Requirements: Graduate/Postgraduate in Commerce, Business Administration, or related field. Minimum 10+ years of experience in Sales Accounts. Mandatory knowledge of SAP SD module (Sales and Distribution). Advanced proficiency in MS Excel Strong analytical and problem-solving skills. Team management experience is essential. Ability to work in cross-functional environments and meet tight deadlines. Good communication and interpersonal skills.

CEC Officer - Correspondence - Credit Cards-Customer Experience Center-Customer Service Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls. Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers. Banking Background preferred

Job Description Customer Service (Inbound Voice Process) Location: Bangalore Shift: General Shift (Day Shift) Mode: Walk-in Role Summary: We are hiring enthusiastic and customer-focused individuals for the role of Customer Service Executive Inbound Voice Process. The candidate will handle inbound calls from customers and provide support regarding products, services, or queries. Key Responsibilities: Handle inbound customer calls in a professional and empathetic manner Understand customer needs and provide timely resolution or escalation Maintain accurate records of interactions using CRM tools Adhere to company and process guidelines, SLAs, and compliance standards Strive for first-call resolution and customer satisfaction Requirements: Education: Minimum 12th Pass Experience: 02 years in a voice-based customer support role (Freshers welcome) Skills: Excellent verbal communication in English and Hindi Speaking Must Good listening skills and customer handling abilities Basic computer proficiency and typing skills Shift & Working Days: General Day Shift (9 AM 6 PM) 6 days working with Sunday Fixed off Interested Candidates can drop me their Resume to below given Phone number and mail id) (9003582775 and hr.kumari@bdarttech.com)

CEC Officer-Correspondence-Credit Cards-Customer Experience Center-Customer Service Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls. Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers. Banking Background preferred

We are hiring an Area Sales Manager (ASM) to lead sales efforts across assigned territories, including locations like Noida, Bangalore, Hyderabad, Guwahati, Kolkata, Bhubaneswar, Mumbai, and Ahmedabad. The role involves driving sales growth, managing customer relationships, developing new business opportunities, and coordinating with team members. The ASM will report to the Regional Sales Manager and must frequently travel (up to 50%) within the designated regions. Key Responsibilities: -Achieving sales targets and revenue growth. -Building and maintaining customer relationships. -Identifying and developing new business opportunities. -Coordinating with team members for seamless operations. -Submitting daily activity and end-of-day reports. -Analyzing market intelligence and reporting insights. Requirements: Education: Bachelors degree in Business Administration, Marketing, or related field. Experience: Minimum 5+ years of sales experience, including 3+ years in field sales and 2+ years in sales management. Prior experience in industrial or construction site sales is mandatory. Skills: Strong leadership, sales, and communication skills. Travel: Frequent travel (up to 50%) with own vehicle. 5+ years of sales experience in a similar industry, with at least 2 years in a sales management role. Must have 3+ years of field sales. What We Offer: -Performance-based incentives. -Comprehensive benefits (health insurance, retirement plans, paid time off). -Career growth and professional development opportunities.

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced 50k 50k with joining bonus of 52k call hr ruth@9590520040 call kavya@7849020010 call hr Indu@7848820046

Customer Service profile Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Graduate can apply. Good Tying skills for Faster reply WHATSAPP CV to 7982739499

As a sales executive you will cover Pune Region s potential customers and contribute to achieving monthly yearly business plans. You will be responsible for Marketing Activity Sales Generation in Pune region for LEI and will support the West Region Sales Marketing. Key Accountabilities Identify opportunities within defined geographical area to quantify business potential for Lucy Electric Products in Utility, Private Industries Market. Responsible to achieve and exceed the business plan with maximum sales realization in the region. Responsible for demand generation and market development activities. To develop new customer base and to create new business initiative activities. Identifying and exploring new business avenues to increase sales turnover and profit margins. Interacting closely with Industries, Utilitys, CP s, and Consultants to specify our products in the upcoming tenders resulting in sales. Continuous innovation in sales to overtake the competition. Closely work with Key Accounts like MES, Private sector, EPCs, Utilities etc Prepare technical and commercial offers for projects and sales. Promote companys capabilities / product to end user, EPC, consultants, and clients. Achieve sales order and monitor the status in order to ensure timely delivery. Qualifications, Experience Skills Diploma / B.E. (Electrical) Minimum 5+ years working experience in similar industry. Previous experience in Pune preferred Key strengths: Strategic Sales and Business Development Customer Management and Operations Contract negotiations Develop and maintain effective relationships with key internal and external stakeholders Budgeting and forecasting Behavioral Competencies: Strong Leadership and Entrepreneurial Skills, Focus on Delivery, Team and Business Development, Structured Thinking Interpersonal, initiative, analytical thinking, decision-making and leadership abilities. Strong people Manager with a collaborative style (inclusive, engaging, energizing

A Business Analyst will work in a hybrid role that will bridge the gap between the business and development teams. You will work to specify requirements and functionality with the business team. Immediate joiners from Bangalore will be preferred. Job Description: Create and analyze user stories / scenarios Create requirements specification document by gathering requirements from the business group. Prioritize product \ development backlog Write proper acceptance criteria Collaborate with the Development group to create a Functional Specification (FS) document Write Test Cases to ensure that it incorporates requirements from the business requirements, and includes tests or test steps that explicitly address each identified user requirement Ensure developers adhere to business requirements and UI design specifications Define and document test strategy and test plans Refine and execute test conditions. Communicate needed changes to development team Create training and support programs as needed Prioritizes multiple tasks effectively; may be responsible for assigning project tasks. Required Knowledge, Skills and Abilities: 4+ Years of experience in Business Analysis and/or testing systems background. Good technical and business writing skills Knowledge of best practices for user interface and user experience design Negotiation and customer management skills Strong analytical, critical thinking and problem-solving skills AGILE training/experience. Excellent written, verbal & communication skills. Programming and / or IT background is an advantage. Previous experience working with US clients is an added plus. Bachelor's degree in Computer Science or related discipline *Flexibility to work in US shifts*

Job Role Description: 1. The candidates should be very good Communication skills in English. 2. The Candidates should be comfortable with rotational shifts including night shifts. 3. Proficient in Understanding Customer products and support. 4. The Candidates should be comfortable joining Immediately. 5. The candidates must have 1year internship certificate or experience in customer support from Tricity area. 6. Local fresher candidates are preferred who are residing with their parents. Qualification- Graduate/Postgraduate Interested can contact us @8264812719 for more information.

Job Role Description: 1. The candidates should be very good Communication skills in English. 2. The Candidates should be comfortable with rotational shifts including night shifts. 3. Proficient in Understanding Customer products and support. 4. The Candidates should be comfortable joining Immediately. 5. The candidates must have 1year internship certificate or experience in customer support from Tricity area. 6. Local fresher candidates are preferred who are residing with their parents. Qualification- Graduate/Postgraduate Interested can contact us @9056288584 for more information.