0 - 3 Years Mumbai Role description Responsible for providing technical and business operations support for the client Applications. Handling and resolving queries on technical and business operations from the customer. Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times in coordination with L2 and L3 Support. Collaborate with L2 and L3 team members to properly manage customer inquiries and escalate when appropriate. Run monitoring reports for usage, performance, and/or availability. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. Strong attention to detail when communicating with customers. Ability to empathize with customers and convey confidence. Experience in monitoring servers/instances and applications in a highly available environment and designing s/failover contingencies. Proactive in identifying, escalating, and addressing project issues and risks. Skills Linux, Oracle, SQL, WIndows and Microsoft.

5 - 8 Years Mumbai Role description Database Administration, Goldengate Monitoring, Oracle 19c Database Administrator,RAC, Data guard,Database Vault, ASM, Database Performance Tuning,Monitoring Vis OEM Tool Database Security,in memory database, TDE Encryption and Advanced Compression (ii) Knowledge of tools - Toad, SQL*Loader, Discoverer PLSQL developer, BI Publisher, OTM, SOA, FAHRC, Shareplex. Skills Graduation degree in Science / Engineering/ IT or Computer Science from a recognized institute.(ii) Oracle Certification must for Senior DBA OCA/OCP. Notice Period: Immediate to 30 days (Mandatory) Job Location: Navi Mumbai (Belapur) Male candidates only Flexible with shifts Work from Office 6 Days Work (24*7) Billing Start Date- 3 Jan 2025 Is the SOW Avaliable or nor? YES

1 - 3 Years 1 Opening Chennai Role description Details of the Requirement: Product: Recon Skill Set: Basic Java & SQL with Recon product knowledge. Designation: Sr. Technical Associate. Skills Skill Set: Basic Java & SQL with Recon product knowledge.

0 - 2 Years Chennai Role description We are seeking a highly motivated and detail-oriented Operations Manager to lead the Customer Success team within our Financial Services division. This role will focus on enhancing operational efficiency, customer retention, and satisfaction while ensuring seamless post-sales customer support. The ideal candidate has a strong understanding of the financial services landscape and experience in managing customer success or operations teams. Skills Operational Leadership : Lead and manage day-to-day operations of the Customer Success team to ensure efficient processes and high-quality service delivery. Customer Satisfaction : Develop strategies and initiatives to improve customer satisfaction with a focus on building long-term relationships. Team Development : Mentor, coach, and train team members to achieve individual and team performance goals. Foster a collaborative team environment. Good Knowledge in SWITCH is mandatory Process Improvement : Identify opportunities for operational improvements and implement scalable solutions to improve team efficiency and customer experiences. Cross-functional Collaboration : Work closely with sales, product development, and other teams to align on customer goals, product usage, and troubleshooting complex issues. Metrics & Reporting : Define, track, and report on key performance indicators (KPIs) such as customer satisfaction, Service Requests, Incidents and operational efficiencies. Escalation Management : Handle escalated customer issues and ensure prompt resolution, working closely with internal stakeholders to address complex situations. Compliance & Risk Management : Ensure that the customer success operations adhere to regulatory and compliance standards within the financial services industry and attending internal and external audits. SLA : Should ensure all the incidents are closed within the agreed SLAs and make sure no penalties are charged by the banks Skills Incident Management, ITIL, Problem management, Customer Management, Communication, Team management

0 - 2 Years Chennai Role description We are seeking a highly motivated and detail-oriented Operations Manager to lead the Customer Success team within our Financial Services division. This role will focus on enhancing operational efficiency, customer retention, and satisfaction while ensuring seamless post-sales customer support. The ideal candidate has a strong understanding of the financial services landscape and experience in managing customer success or operations teams. Skills Operational Leadership : Lead and manage day-to-day operations of the Customer Success team to ensure efficient processes and high-quality service delivery. Customer Satisfaction : Develop strategies and initiatives to improve customer satisfaction with a focus on building long-term relationships. Team Development : Mentor, coach, and train team members to achieve individual and team performance goals. Foster a collaborative team environment. Good Knowledge in SWITCH is mandatory Process Improvement : Identify opportunities for operational improvements and implement scalable solutions to improve team efficiency and customer experiences. Cross-functional Collaboration : Work closely with sales, product development, and other teams to align on customer goals, product usage, and troubleshooting complex issues. Metrics & Reporting : Define, track, and report on key performance indicators (KPIs) such as customer satisfaction, Service Requests, Incidents and operational efficiencies. Escalation Management : Handle escalated customer issues and ensure prompt resolution, working closely with internal stakeholders to address complex situations. Compliance & Risk Management : Ensure that the customer success operations adhere to regulatory and compliance standards within the financial services industry and attending internal and external audits. SLA : Should ensure all the incidents are closed within the agreed SLAs and make sure no penalties are charged by the banks Skills Incident Management, ITIL, Problem management, Customer Management, Communication, Team management

3 - 6 Years 1 Opening Chennai Role description Cards recon and UPI recon knowledge is required and also looking who can manage the retail banking knowlege Skills CAsh tally Recon , Settlement recon & Digital recon knowledge, MS Office good in Excel work

10 - 15 Years 1 Opening Chennai Role description Ensure Turn Around Time (TAT) as per SLAs Handle process as per Quality norms. Preparing daily, weekly and monthly reports to be submitted to clients. Escalation of issues / requirements to SD team related to DCMS applications. Care for customers in case of any urgent requirements on BAU activities Managing vendors in performing daily activities. Skills Basics of computers Analytical skills Communication skills Listening skills Problem solving skills Initiative and pro-activeness skills Task orientation skills

4 - 10 Years 1 Opening Chennai Role description Should have good knowledge in following skill set 3 to 7 years experience in EFT Switch as a Sr. Software Engineer C/C++/Java Should worked on VISA , Mastercard and Rupay Certification Strong in Coding, SQL/Oracle Databases XML, HTML-5, Java Script, TypeScript, CSS, WebLogic, Tomcat Attention to details and sensitive to the timelines and quality deliverables. Skills Switch Development : Design, develop, test, and deploy Switch applications using C++/Java ) and related technologies. Code Reviews and Testing: Conduct code reviews to ensure code quality, performance, and adherence to best practices. Write and execute unit tests and participate in integration and system testing. Bug Fixing and Maintenance: Identify and resolve defects and performance issues in the application. Provide ongoing support and maintenance of deployed applications.

15 - 25 Years Bangalore, Chennai Role description Plan manage and deliver customer implementations and CRs for Digital +CMS group of products Manage the budget and achieve annual revenue & Margin targets Work with Product Management & Engineering teams to lead the product in line with company's goals Lead a team of BA, Developers and QA to efficiently deliver the customer's needs Lead a group of Program Managers who manage customer programs and relationships Skills Product, Account, Finance Management

0 - 3 Years Mumbai Role description Responsible for providing technical and business operations support for the client Applications. Handling and resolving queries on technical and business operations from the customer. Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times in coordination with L2 and L3 Support. Collaborate with L2 and L3 team members to properly manage customer inquiries and escalate when appropriate. Run monitoring reports for usage, performance, and/or availability. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. Strong attention to detail when communicating with customers. Ability to empathize with customers and convey confidence. Experience in monitoring servers/instances and applications in a highly available environment and designing s/failover contingencies. Proactive in identifying, escalating, and addressing project issues and risks. Skills Linux, Oracle, SQL, WIndows and Microsoft.

2 - 5 Years 1 Opening Mumbai Role description Handling Webserver / Middleware / Database /SAN box server at onsite DC & DR Bank of Baroda. Handling issues related to Bank of Baroda middleware connectivity challenge with Oracle database. Managing McAfee EPO antivirus server at Bank of Baroda onsite [ Policy creation / USB Block]. Responsible for security Audit closure for Bank of Baroda onsite for Web/App/DB at DC~DR. Co-ordinated for established connectivity from DC~DR for database successful replication. Act as a SPOC for the Bank of Baroda customer and the Internal teams. Manage to deploy security Forcepoint DLP solutions on all desktop machines Handling SAP ERP servers for compliance and security controls and change management. Responsible for co-ordinate and manage corporate fsstech.com website WAF and SSL certificate renewal. Responsible for managing McAfee Enterprise solutions across organisation and Microsoft Defender for Mumbai location. [ Blocking IOC’s MD5, SHA-1, SHA-256, Malicious domain and IP’s] Co-ordination between Internal /External support teams like 3rd party vendor, application team, middleware team, database & network team. Perform initial analysis and investigate the issues to provide workaround solution based on the standard operating procedure (SOP) available for all the applications [Add/Modify/Delete] procedures based on the feedback from application support teams. Maintain checklist for the day-to-day operations activities, deployments, and post implementation Validation for onsite and inhouse. Maintain all documentation needed for the internal and external audits, close the open audit points by coordinating with the respective teams. Responsible for Audit Findings and closure of Audit Bank Thane Office. Managing Mumbai AD, DHCP, Print server. Manually block IOC’s in Defender [ Blocking IOC’s MD5, SHA-1, SHA-256, Malicious domain and IP’s]. Managing Zscaler in FSS corporate office. Creating scripts to automate network operation using Auto IT automation tool. Skills Windows AD Administrator Knowledge on Intune Knowledge on Z-scaler Windows Backup Patch Management

2 - 5 Years Mumbai Role description Reconciliation of various banking products and interchanges. Cash tally and GL tally. Knowledge on chargeback process. Skills Exp: 2-5 yrs. relevant experience. Must have sound knowledge and working experience on Advanced Excel. Notice Period: Immediate to 30 days (Mandatory). Job Location: Navi Mumbai (Belapur). Work from Office. 6 Days Work. Able to extend work hours whenever required. Billing Start Date – 8 Oct 2024 Is the SOW Available or not? YES

5 - 10 Years Mumbai Role description (i) Database Administration, Goldengate Monitoring, Oracle 19c Database Administrator, RAC, Data guard, Database Vault, ASM, Database Performance Tuning, Monitoring Vis OEM Tool Database Security, in memory database, TDE Encryption and Advanced Compression (ii) Knowledge of tools - Toad, SQL*Loader, Discoverer PLSQL developer, BI Publisher, OTM, SOA, FAHRC, Shareplex. Skills (i) Graduation degree in Science / Engineering/ IT or Computer Science from a recognized institute. (ii) Oracle Certification must for Senior DBA OCA/OCP.

1 - 5 Years 1 Opening Mumbai Role description Knowledge of Key Products: Base24-Classic and/or Base24-EPS 1+ years of experience in doing Base24 architect/designer level role Strong knowledge of ATM and POS device handlers and ISO message formats ATM development and testing and expert knowledge on ATM's config files Ability to provide design solutions and can work with different modules and make tactical decisions which will have impact to the business Relevant backgrounds within vendors (e.g. ex-ACI), schemes, processors, big acquirers/issuers and/or SIs with capabilities in Payments Prior knowledge/experience with Card's, Payment Gateway, Pre-Paid & HSM highly desirable In-depth knowledge on Enscribe, Enform, XPNET 3.0+, UPI, XML, SQL, TACL & TAL Other: Strong trouble shooting / application level debug skills is a must Support projects during all life cycle stages (Requirements analysis, Testing, System Integration and User Acceptance Testing, Maintenance) In depth experience working with users/client to identify and specify complex business requirements and processes In depth experience on research and evaluate alternative solutions and makes recommendations Written and spoken English for Technical communication Ability to work with changing priorities Ability to work with distributed team Opportunity to work on technical challenges that may impact across geographies Skills Base24, SQL/PLSQL/Oracle

3 - 3 Years Pune Role description Billable resource Candidate required for Banking reconciliation Knowledge / ATM/ Cash tally reconciliation knowledge Skills Required for MS Office full knowledge, Specially Excel Knowledge

0 - 3 Years 1 Opening Mumbai Role description EXECUTIVE FOR EJ & Content Distribution Team

3 - 5 Years Delhi Role description Ability to work in 24x7 environment. The candidate must possess excellent communication, analytical and logical skills. Basic knowledge in Core Java. Good knowledge in SQL and Linux. Prior experience in solving critical incidents, Monitoring the applications. Prior knowledge of IT products and Banking services. Experience in the incident and change management processes Skills Payment Application, SQL, Linux