1589 Customer Management Jobs - Page 29

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future reference. Roles and Responsibilities: Maintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge.Skills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Location Mumbai / Thane What are my responsibilities Order handover from acquisition team as per standard processes Collection of site inputs. If required visit the site for collection of mechanical dimensions, understanding of electrical schematics and protection requirements from the customer. Implementation of collected inputs for finalization of drawings and documents. Preparation of GA, FV, MSLD, Wiring drawings in line with input received from acquisition team, order requirements / specifications / order contract documents and customer site requirements Knowledge of Testing of MV products and Numerical relays Clear understanding of customer requirement with effective communication with all the order stakeholders and submission of drawings to customer as per contract, PO & specifications in consideration with available costs Follow up with the client for approval on submitted drawings / documents. Plan the order for manufacturing in line with contractual delivery and approvals (milestones) Knowledge of Contract management and commercial concepts(LC, ABG,, PBG etc..) Create pool from the different internal stake holders including Design, VCB Team, Procurement Team, BA Team & drive them to get the task completed on time. Alignment with manufacturing team for deliveries. Coordinate with client for inspections and get the formal inspection clearances with the help of quality team Responsible for change and claim management and maintain / exceed profitability of an order. Sends regular / periodical progress updates to the customers / management and as & when required Apply and get the delivery extensions wherever required. Good communication and conflict management skills. Negotiations with vendors for bought out equipments wherever required. Technical evaluation of vendors. Alignment with procurement team for final selection of vendor. Arranges dispatch clearance from customer & co-ordinates with the factory for dispatch. Coordinate changes with internal teams. Monitor various order milestones for smooth and timely completion of the order as per contractual requirement. Monitoring of Purchase Order Status / manufacturing update at supplier end and progress of Post Order Documentation. Monitor and follow-up on vendor activities, highlight potential delays. To ensure that corrective actions are taken to minimize/manage the delays/damages. Co-ordinate with FS team for site deployment and arrange to get the FAC (Final Acceptance certificate) from the customer Important qualities we seek are a positive can-do attitude, a pro-activeness, "thinking out of the box" with a broad horizon, an aptitude for hard work. Cross functional collaboration and effective customer management skills are necessary. Have clear written and oral communication skills. Be innovative, creative and professional at all the times. What do I need to qualify for this job B.E./B. Tech in Electrical Engineering Minimum 7 to 10 years relevant experience in Service / Testing / Order Management. Basic proficiency in Medium & Low Voltage products / Systems / Retrofits / Relays & Protection Systems Familiar with Manufacturing Processes/Material Standards, measuring and test equipments Good communication skills & Customer orientation. Good working knowledge of MS Office softwares like MS word, MS Excel & Power point. WEVE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU Were Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.

Summary of the Role: We are looking for a CLM Functional Consultant with at least 3 years of experience to lead and support the implementation of Contract Lifecycle Management (CLM) solutions. The ideal candidate will have hands-on experience in CLM platforms, strong functional expertise, and the ability to collaborate with clients to define business needs, configure solutions, and drive successful deployments. What you will do: CLM Solution Implementation : Configure and customize CLM platforms (e.g., Icertis, Contractpod AI, Agiloft, SirionLabs, Conga) to meet client needs, ensuring best practices are followed. Stakeholder Collaboration : Act as a liaison between business users, technical teams, and project managers to ensure smooth implementation. System Testing & Validation : Conduct functional testing, user acceptance testing (UAT), and troubleshoot issues. Training & Documentation : Provide end-user training and create detailed documentation on system configurations and workflows. What you bring: 3-6 years of experience in CLM implementation, contract management, or legal tech consulting. Strong understanding of contract lifecycle processes, legal operations, and compliance requirements. Hands-on experience with leading CLM platforms (e.g., Icertis, Contractpod AI, Agiloft, SirionLabs, Conga). Experience in business analysis, solution configuration, and system integration. Excellent communication, problem-solving, and client-facing skills. Proficiency in JIRA, Confluence, or similar tools for documentation and project tracking. Ability to work in a global, cross-functional team and manage multiple implementations effectively. Applications must be submitted exclusively through Execo's official job postings located on the following platforms: Execo Careers Website: https://www.execo.com/careers LinkedIn: https://www.linkedin.com/company/execogroup/jobs/ Indeed: US & Kenya: https://www.indeed.com/cmp/Execo-Group-Inc India: https://in.indeed.com/cmp/Execo-Group-Inc UK: https://uk.indeed.com/cmp/Execo-Group-Inc Philippines: https://ph.indeed.com/cmp/Execo-Group-Inc Singapore: https://sg.indeed.com/cmp/Execo-Group-Inc Naukri: https://www.naukri.com/

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Preferred technical and professional experience Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application

Hiring: customer support (intl. voice) Graduate freshers /min. 6 months of exp in intl. voice Location: Pune CTC: up to 2.5 LPA WFO/ 24*7 shifts Contact: 9653852049(HR Gaurav)

Responsibilities: * Lead branch operations & customer service * Ensure compliance with regulatory standards * Manage deposits & gold loans portfolio * Oversee day-to-day activities at branch level Sales incentives

Role & responsibilities Lead Physical Flow: Customer handling, store, and warehouse management. (Supply Chain, Purchasing, Material Planning and Logistics (stores, dispatch, packaging) Responsible for physical and system flow of material. Managing and planning suppliers, deliveries and dispatches. Handling customer grievances and customer schedules. Achieve customer satisfaction by delivering right product at right time. Visiting OEMs and customers twice or thrice every month & develop positive & ethical relationships with customers and suppliers. Handling sub-contracts and incoming material. Maintaining parts in the store. FIFO management and inventory management. Procurement and negotiation of indirect materials. Releasing the schedule, discussing and resolving any issues found, and getting material on time. Managing GRN, MRN, gate entry of material, vehicle planning and traceable output. Handling contract labor (50+). Sub-contractors material issue, receipt & vendor stock confirmations/reconciliation. review stocks periodically and deficiency is highlighted to Management for correction. Creating discipline in the department. Monthly stock MIS, Scrap MIS and MIS report for management on month ly basis. Preferred candidate profile: Preferably from the auto component industry with experience in handling plant machinery suppliers. 4-wheeler customer management is a must. Minimum 14-15 years of experience.

Roles and Responsibility Manage and maintain accurate customer data in the SAP CRM system. Develop and implement effective sales strategies to drive business growth. Collaborate with cross-functional teams to ensure seamless integration of SAP CRM with other systems. Analyze sales trends and provide insights to enhance business performance. Ensure data quality and integrity by implementing data validation checks. Provide exceptional customer service through effective communication and issue resolution. Job Requirements Strong knowledge of SAP CRM modules, including Sales, Service, and Marketing. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills, with the ability to build relationships. Experience with data analysis and reporting tools, such as Excel or Access. Familiarity with industry-specific regulations and compliance requirements.

Desirable Knowledge & Capabilities Strong knowledge of data visualisation and analytical techniques. Proven examples of utilising Tableau and Alteryx to develop innovative solutions to complex requirements. Demonstrates examples of learning new techniques and tools, as and when identified, for example, predictive modelling, Generative AI and Human Centred Design Communication - Excellent presentation skills (verbal and written), strong understanding of analytic/statistical concepts, and ability to explain them to others through simple storytelling. Strategic Thinking - Ability to think broadly, create a shared vision, and embrace change as an opportunity. Customer Management - Understanding customer needs and setting; managing appropriate customer expectations within system, project, or contract constraints while providing exceptional customer service, creating trust and transparency that fosters lasting customer relationships. Team-buildingKey stakeholders and collaborators are geographically dispersed. It is critical to get results from ad hoc groups of disparate people. Experience in agile project management methodology is desirable.

We are looking for Tele sales / Telecaller Executive Jobs in Chennai Should have Experience in Inbound,Outbound Calls & Sales Good Communication Skills in English Immediate Requirement Preferred Female Only Call 6385135552 / 7397778272

Job Summary A senior-level project leader with over 8 years of experience in delivering high-visibility, cross-functional projects in T&M, RA, FPP, and licensing models. Demonstrates excellence in customer engagement, project governance, team development, and risk management. Owns end-to-end delivery responsibility, including effort estimation, stakeholder communication, quality assurance, and resource allocation. Combines agile and traditional methodologies to drive predictable, high-quality outcomes. Key Responsibilities Lead project initiation, planning, monitoring, and control activities. Deliver projects within agreed scope, time, and quality while optimizing delivery performance. Proactively identify and mitigate project risks, ensure continuous risk tracking and contingency planning. Define project staffing strategy and onboard talent aligned with project requirements. Maintain strong customer relationships, including stakeholder management and escalation handling. Provide strategic inputs on effort estimation, tech stack decisions, quality plans, and delivery models. Create and maintain ramp-down plans to ensure controlled knowledge and resource transitions. Drive adherence to company-wide practices such as goal setting, performance reviews, and development planning. Address team concerns, support professional growth, and conduct capability-building initiatives. Education & Experience Qualification: B.E./B.Tech, MCA, or equivalent Experience: 8+ years in technical project delivery and agile program management Core Competencies Delivery Models: Time & Material (TnM), Risk & Award (RA), Fixed Price Projects (FPP), Licensing Methodologies: PMP-aligned project lifecycle, Agile/Scrum practices Customer & Stakeholder Engagement: Communication, expectation setting, and issue resolution Financials & Metrics: Revenue forecasting, margin optimization, resource costing People Leadership: Team mentoring, performance evaluation, skill development Process Excellence: Third-party coordination, compliance, escalation management Technical Proficiency Project Planning Tools: MS Project, SDP (Software Delivery Platform or similar) Certifications (Preferred): PMP, Certified Scrum Master (CSM), PRINCE2

Job Summary A senior-level project leader with over 8 years of experience in delivering high-visibility, cross-functional projects in T&M, RA, FPP, and licensing models. Demonstrates excellence in customer engagement, project governance, team development, and risk management. Owns end-to-end delivery responsibility, including effort estimation, stakeholder communication, quality assurance, and resource allocation. Combines agile and traditional methodologies to drive predictable, high-quality outcomes. Key Responsibilities Lead project initiation, planning, monitoring, and control activities. Deliver projects within agreed scope, time, and quality while optimizing delivery performance. Proactively identify and mitigate project risks, ensure continuous risk tracking and contingency planning. Define project staffing strategy and onboard talent aligned with project requirements. Maintain strong customer relationships, including stakeholder management and escalation handling. Provide strategic inputs on effort estimation, tech stack decisions, quality plans, and delivery models. Create and maintain ramp-down plans to ensure controlled knowledge and resource transitions. Drive adherence to company-wide practices such as goal setting, performance reviews, and development planning. Address team concerns, support professional growth, and conduct capability-building initiatives. Education & Experience Qualification: B.E./B.Tech, MCA, or equivalent Experience: 8+ years in technical project delivery and agile program management Core Competencies Delivery Models: Time & Material (TnM), Risk & Award (RA), Fixed Price Projects (FPP), Licensing Methodologies: PMP-aligned project lifecycle, Agile/Scrum practices Customer & Stakeholder Engagement: Communication, expectation setting, and issue resolution Financials & Metrics: Revenue forecasting, margin optimization, resource costing People Leadership: Team mentoring, performance evaluation, skill development Process Excellence: Third-party coordination, compliance, escalation management Technical Proficiency Project Planning Tools: MS Project, SDP (Software Delivery Platform or similar) Certifications (Preferred): PMP, Certified Scrum Master (CSM), PRINCE2

Job Summary Person at this position owns delivery of project(s) to customer(s) ensuring estimated/plan timeline and quality requirements are met. Person leads projects which are of significant organisational profile and makes trade-off decisions to deliver solutions that both meet customer's technical requirements and timelines. Person at this position should be able to ensure high and effective customer engagement level. Roles & Responsibilities Responsible for project initiation and planning, project monitoring and control, process adherence and improvements and quality assurance. Responsible for timely and qualitative delivery of projects as per the estimate/ plan while continously working towards improving the delivery performance of the projects. Responsible for Risk Management Risk mitigation and constant identification of new risks & planning of mitigation for them. Responsible for staffing the project team with employees having the right profile as per the requirement of the project. Responsible for creating and implementing effective customer engagement process and effective escalation management process. Responsible for providing inputs on project plan, effort estimation, project risks, technology selections and quality requirements. Responsible for creating project ramp down risk mitigation plan. Responsible for ensuring compliance to organizational processes such as Goal setting, assessment, feedback and development plans for team members. Responsible for addressing team's and employee's issues and concerns. Expected to mentor and plan trainings for employee's capability development. Education and Experience Required Engineering graduate, MCA, etc Experience ; > 8 years

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:45k aditi@7795311459 kavya@7849020010 ruth@9590520040 indu@7848820046

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k Two way transport call hr Ruth@9590520040 call pooja@9886112704

Quality Customer PPM due to warehouse handling Cost Logistic Cost Safety Identification of unsafe condition & promote team for safety practices Delivery Zero Customer Line Stoppage due to delivery issue Improvements Warehouse management 1s & 2s at Warehouse People Management Train juniors on the functional aspects Coach juniors for capability building Plan and deploy human resources to enhance the skill Preferred candidate profile Diploma / B.COM/B.SC with 8 to 10 years experience Preferably from warehouse / Stores

Role: Service Support Manager Location: Noida Experience: 2-5 years Responsibilities: Customer Onboarding and Kickoff: Collaborating with the TAM (Technical Account Manager) to ensure a seamless start for new customers, setting the foundation for successful ongoing support. Issue Review and Management: Monitoring customer issues daily, ensuring prompt, high-quality updates on status and business impact, and working closely with the Support Engineers and Management team to resolve problems efficiently. Regular Case Review and Prioritization: Leading regular reviews of customer cases, ensuring alignment on priority, progress visibility, and next steps. This ensures the team stays on track and issues are managed according to the customer's needs. Ownership of Critical Issues: Taking charge of high-priority issues, offering personalized updates, and ensuring resolution, providing a high-touch experience to manage critical incidents. Service Review Contribution: Participating in service performance reviews, identifying areas of success and potential improvements, and ensuring the technical support service continues to meet customer needs. Service Improvement Plan (SIP): Defining and managing a Service Improvement Plan (SIP), tracking progress against agreed-upon actions, and collaborating with Support Delivery Managers to address any identified issues. Root Cause Analysis (RCA) Post-Incident: After a significant event, conducting a thorough RCA, providing customers with a formal Customer Facing Statement, and ensuring transparency about outcomes. Support Health Reporting: Providing insights and data regarding the customers support health, helping the Ultimate delivery team understand and communicate the overall technical health of the customer. Interested candidates can drop their cv to "srilekha.g@twsol.com"

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Principal Consultant, Technical Project Manager In this role, you will be responsible for coding, testing and delivering high quality deliverables, and should be willing to learn new technologies. Responsibilities . Carries out daily and weekly interactions with the client on operational performance, he/she is proactively engaged in communication with the customer with regards to the team/process or changes or to the issues . Responsible for coordinating the process of document development necessary for proper running of client&rsquos meetings/governances. . Responsible for identifying and presenting the client with the possible risks in order to establish the most suitable action plans. . Conducts presentations and negotiations with key stakeholders on the client side. . Responsible for client satisfaction for the services delivered by the company across his areas. . Responsible for negotiating and bringing of a new scope within the managed processes. . Acts as a secondary point of contact for escalation for the issues raised by the client, takes the necessary measures to solve these, communicates with the customer about the status of the actions plan. . Follows the deadlines agreed with the client and maintains the relationship with the client concerning the agreed action plan. . Builds a strong collaboration relationship with the key stakeholders in the customer site, proactively asks for feedback and takes full responsibility of the process and managed operations. . Proposes and discusses with the customer the transformation initiatives, negotiates the productivity clauses based on the dependencies on the team&rsquos internal / external factors. . Conducts team huddles to communicate the customer&rsquos priorities . Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction. . Keeps a close collaboration with its homologous Pathfinders and Process Architects to be informed about the process and related issues/initiatives or human resources that may have an impact on the customer. . Manages the MSS data accuracy, the operating plan, generates the monthly invoices for the services provided to the customer by the team. . Ensures branding materials are present on the team&rsquos floor, coordinates the updating of dashboards with all customer related information, and organizes customer visits. . Participates in different projects and initiatives within Genpact. Qualifications we seek in you! Minimum Qualifications . BE/B Tech/MCA . Excellent written and verbal communication skills Preferred Qualifications/ Skills . Experience in customer management. . Team management experience for teams higher than 20 people. . Strong knowledge of processes like customer/supplier Accountancy, Customer Services or IT etc. . Previous experience in transformation and efficiency projects. . Organizational skills especially for budget monitoring and control . Knowledge about the life sciences industry (represents an advantage) . Language skills - English C1 (mandatory) . Personal culture and client management expertise. . University graduate (Economic profile is an advantage) . High motivation and ability to learn. . Ability to work under pressure. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Role & responsibilities Monitor and maximize customer lifetime value strategies. Plan & Monitor accurate and timely sales documentation - Eg Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks To contribute to the overall standardization of data, formats and MIS To conceptualize & identify opportunities to create and implement customer delight Managing site visits and walk -ins during property exhibition. Managing web site and walk in enquiries. Follow up of all walk-in prospects and exhibition prospects and converting them to clients. To give product presentations and arrange site visits for clients and also accompany them to ensure better understanding of the product. Managing customer queries, negotiation with buyers, maintaining customer data and follow up with customers. Monitoring the invoices as per the site progress. Management of receivables, Coordination with accounts for tracking weekly and monthly collections. Completing formalities related to agreement and payment disbursement, Verifying agreements for registration. Tie up with HFIs concerning the new schemes, rate of interest, and follow up for clients loan disbursement. Formulating budgets, MIS reports, bookings and cancellations. Updation of data in ERP/ SAP (Sales Module). Co-ordination with the execution team, facility team for units to be ready for handing over possession. Inspecting of flats before handing over possession. To ensure prompt responsiveness on sales enquires (viz. customer calls, emails, walk-ins and other correspondence) so as to maximize sales conversions To monitor sales collections and ensure regular follow-up & sending demand notices for the same to red flag issues To analyze feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams To ensure complete and comprehensive documentation of all customer related records and ensure the database is centrally managed To ensure data entry and detailed filing of all documents received To ensure prompt dispatch of receipts for customer payments/ documents received To lead and implement customer delight’ initiatives – e.g. welcome kits for new customers To coordinate with Legal/ Finance/ Engineering teams on customer documentation related issues

Hiring for Customer service - International voice process Graduate - Fresher Undergraduate - 6 month experience required Salary - 3 LPA to 4.25 LPA 5 days working with any 2 week off Cab service available Immediate joiners HR Arti 9522754537

We are looking for a skilled SAP CRM-C4C Professional with 6 to 9 years of experience. The ideal candidate will have a strong background in SAP CRM and C4C, with excellent analytical and problem-solving skills. Roles and Responsibility Implement and configure SAP CRM and C4C modules to meet business requirements. Provide training and support to end-users on SAP CRM and C4C functionality. Analyze business processes and identify areas for improvement using SAP CRM and C4C. Collaborate with cross-functional teams to ensure seamless integration of SAP CRM and C4C with other systems. Troubleshoot and resolve technical issues related to SAP CRM and C4C. Develop and maintain documentation of SAP CRM and C4C configurations and procedures. Job Requirements Strong knowledge of SAP CRM and C4C modules and their applications. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Effective communication and interpersonal skills, enabling collaboration with stakeholders at all levels. Ability to work independently and as part of a team, demonstrating strong time management and organizational skills. Strong understanding of business processes and operations, with the ability to analyze and improve them. Familiarity with industry trends and best practices in customer relationship management and supply chain management.

Handle inbound & outbound calls to customers & clients while maintaining a high quality of service. Identify the needs of customers, resolve issues A multilingual language proficiency is preferred in Hindi, Malayalam & Tamil ,Telugu Call 8870813777

We are looking for Tele sales / Telecaller Executive Jobs in Chennai Should have Experience in Inbound,Outbound Calls & Sales Good Communication Skills in English Immediate Requirement Preferred Female Only Call 6385135552 / 7397778272