Customer Management Executive

As a Customer Management Executive, you will be responsible for managing end-to-end customer coordination and documentation related to vehicle sales, delivery, and clearances. This role requires hands-on experience in commercial vehicles (trucks/buses), RTO-related processes, and strong customer-facing skills to ensure smooth delivery and compliance for Heavy Commercial Electric Vehicles (HCVs).

Key Responsibilities:

• Act as the primary point of contact for customers from order confirmation to vehicle delivery.
• Handle customer documentation including verification and processing of quotations, purchase orders, and compliance paperwork.
• Prepare and manage Form 20/21/22 for RTO applications.
• Coordinate with RTOs to obtain temporary and permanent vehicle registrations, clearances, and related approvals.
• Manage regional as well as inter-state RTO registrations to enable smooth vehicle deliveries nationwide.
• Oversee all activities related to truck dispatches from dealerships, ensuring compliance with statutory norms.
• Manage insurance documentation and liaise with insurers for timely issuance of policies.
• Generate and maintain Delivery Challans (DC), E-Way Bills, and related statutory documents.
• Complete all administrative formalities related to truck delivery and dispatch.
• Liaise with internal departments (Sales, Finance, Operations) to resolve customer queries and delivery bottlenecks.
• Track delivery timelines and documentation status, providing proactive updates to customers.
• Build strong customer relationships by ensuring transparency, timely communication, and compliance with all delivery formalities.

Required Skills & Competencies:

• Prior experience handling trucks/buses and related customer documentation.
• Strong understanding of vehicle delivery processes and RTO procedures.
• Excellent communication and coordination skills with customers and internal stakeholders.
• Detail-oriented, with strong documentation and reporting abilities.
• Proficiency in MS Office (Excel, Word, PowerPoint) and basic CRM/ERP systems.
• Ability to work independently, manage timelines, and deliver high-quality customer service.