Customer Management Executive

About Us:

Energy In Motion (EIM) aims to transform India’s heavy commercial vehicle sector with a zero-carbon freight ecosystem powered by advanced EV technology and renewable energy.

EIM is a well-capitalised startup and associate company of the listed renewable energy company Ravindra Energy Ltd. It also has shareholders with deep expertise in logistics.

Our OEM division has launched its first heavy commercial Electric Vehicle “Ashwa” with technical collaboration of Foton Motors, China – a world leader in commercial vehicles and a full product range will follow. Our Network division is building megawatt scale charging cum swapping stations across India for heavy trucks and buses. Our Truck assembly plant and Battery-tech research lab are coming up in Pune. Network locations are being rolled out nationwide.

So, if you are passionate about building the future of mobility, join us where clean mobility meets real-world impact.

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Experience:

4-5 years (preferred in commercial vehicles – trucks/buses)

Educational Qualification:

• Graduate in Commerce/Business/Engineering
• Diploma in Automobile/Transport Management

Location:

Mumbai

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As a Customer Management Executive, you will be responsible for managing end-to-end customer coordination and documentation related to vehicle sales, delivery, and clearances. This role requires hands-on experience in commercial vehicles (trucks/buses), RTO-related processes, and strong customer-facing skills to ensure smooth delivery and compliance for Heavy Commercial Electric Vehicles (HCVs).

Key Responsibilities:

• Act as the primary point of contact for customers from order confirmation to vehicle delivery.
• Handle customer documentation including verification and processing of quotations, purchase orders, and compliance paperwork.
• Prepare and manage Form 20/21/22 for RTO applications.
• Coordinate with RTOs to obtain temporary and permanent vehicle registrations, clearances, and related approvals.
• Manage regional as well as inter-state RTO registrations to enable smooth vehicle deliveries nationwide.
• Oversee all activities related to truck dispatches from dealerships, ensuring compliance with statutory norms.
• Manage insurance documentation and liaise with insurers for timely issuance of policies.
• Generate and maintain Delivery Challans (DC), E-Way Bills, and related statutory documents.
• Complete all administrative formalities related to truck delivery and dispatch.
• Liaise with internal departments (Sales, Finance, Operations) to resolve customer queries and delivery bottlenecks.
• Track delivery timelines and documentation status, providing proactive updates to customers.
• Build strong customer relationships by ensuring transparency, timely communication, and compliance with all delivery formalities.

Required Skills and Competencies:

• Prior experience handling trucks/buses and related customer documentation.
• Strong understanding of vehicle delivery processes and RTO procedures.
• Excellent communication and coordination skills with customers and internal stakeholders.
• Detail-oriented, with strong documentation and reporting abilities.
• Proficiency in MS Office (Excel, Word, PowerPoint) and basic CRM/ERP systems.
• Ability to work independently, manage timelines, and deliver high-quality customer service.

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For any queries, feel free to reach out to me: hufrish.sethna@energyinmotion.in