Customer Management Executive

Job Summary:

We are seeking a proactive and customer-focused individual to manage front-end customer service, billing, loan reminders, and call handling at our pawn shop. The ideal candidate will be responsible for providing a smooth customer experience while ensuring timely follow-up on loans and payments.

Key Responsibilities:Customer Care & Front Desk:

• Greet and assist walk-in customers professionally.
• Explain loan procedures, interest terms, and redemption policies.
• Maintain customer records with accurate and updated information.
• Address queries or grievances in a timely and courteous manner.

Billing & Documentation:

• Prepare loan receipts, interest invoices, and redemption bills.
• Update loan entries and transactions in billing software or register.
• Maintain proper documentation of pledged items and settlements.
• Coordinate with the accounts team for reconciliation and reports.

Loan Reminder & Follow-ups:

• Track due dates of active loans and send timely reminders via calls/SMS.
• Follow up on overdue loans with tactful and professional communication.
• Maintain a call log of all reminder communications.

Call Handling & Management:

• Manage inbound and outbound calls related to loan inquiries, reminders, and customer queries.
• Record call details and outcomes for follow-up and audit.
• Route complex queries to the appropriate staff or manager when needed.

Skills & Qualifications:

• Minimum 0–3 years of experience in customer service or loan management (pawn or financial sector preferred).
• Strong communication and interpersonal skills.
• Basic knowledge of loan documentation and billing practices.
• Familiarity with MS Office, billing software, and call management tools.
• Organized, detail-oriented, and capable of handling sensitive information discreetly.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person