39 Customer Journey Jobs

About the Opportunity Role: Program Operations Analyst Level: Senior Executive/ Assistant Manager Reporting To: Senior Manager - Product Management Location: Gurgaon About the Function The Ground Transport (GT) function offers a wide range of travel options designed to suit the diverse needs and preferences of todays travelers - providing safe, reliable, and affordable transportation solutions that connect people and places seamlessly. As an integral part of our organizations vision, GT enables millions of journeys every day by offering convenient and accessible means of travel across India . The function operates across three distinct lines of revenue - Buses, and Railways - each addressing...

About the Opportunity Role: Revenue Analyst Level: Executive/ Senior Executive Reporting To: Associate Director - Revenue Management Location: Gurgaon About the Function MakeMyTrips Hotels business is one of the largest and fastest-growing verticals, offering a diverse portfolio of accommodationsranging from budget stays to premium properties across domestic and international destinations. With a strong focus on customer satisfaction, innovation, and market leadership, the Hotels business plays a critical role in shaping the travel experience for millions of users. About the Role Within this business, the Revenue team plays a strategic role in unlocking growth and maximizing profitability. B...

About the Opportunity Role: Program Analyst Level: Senior Executive/ Assistant Manager Reporting To: Senior Manager - Customer Experience Location: Gurgaon About the Function The Customer Experience (CX) team is dedicated to reimagining how customers engage with us across their journey. By leading initiatives that enhance satisfaction, reduce effort, and simplify processes, the function ensures every interaction creates greater value. Leveraging data-led insights and focused projects, the team plays a pivotal role in shaping seamless, intuitive, and memorable experiencesturning customer touchpoints into longterm relationships. About the Role As a Program Analyst Customer Experience, the incu...

Role Overview: You will lead all in-business teams across the India region supporting the Digital, Data, and Analytics agenda. Your accountability will lie in driving business and client value by delivering key strategic initiatives across the digital and data strategy, focusing on a customer journey-led approach and unlocking high-quality business capabilities used by customers, clients, and colleagues. Key Responsibilities: - Align Propositional and Commercial outcomes to the wider Business Agenda and Strategy, ratifying Benefits Cases from both a cost to deliver and achievability perspective. - Prioritize and manage the digital and data backlog of requirements at Journey/capability levels...

As a Site Merchandiser, your primary role will be to manage and optimize the online presentation of our kidswear collections. You will be responsible for showcasing the right products at the right time and in the right way, ensuring that our digital storefront is both functional and enjoyable for customers to shop. Your key responsibilities will include: - Utilizing data insights and a strong sense of visual storytelling to drive sales - Improving conversion rates on the website - Elevating the overall customer journey experience In addition to the above responsibilities, you will need to possess the following qualifications: - Detail-oriented mindset - Creative thinking skills - Previous ex...

Role Overview: You will be part of the noon Food team, a restaurant-first platform within the noon app, dedicated to revolutionizing the F&B delivery landscape in the Middle East. As a member of the team, you will work closely with the Growth manager to drive major missions forward and ensure the success of onsite & CRM strategies for Noon Food. Your role will involve supporting the design, execution, and analysis of campaigns, as well as quality checking the application and customer journey to provide a seamless experience for customers. Key Responsibilities: - Work closely with the Growth manager to develop onsite & CRM strategy for Noon Food - Align the onsite & CRM calendar with the camp...

As a Digital Marketing Specialist at our company, you will be responsible for creating and optimizing campaigns across Facebook, Instagram, and Google Ads. Your role will involve analyzing performance data to make informed decisions and enhance ROI. Additionally, you will develop targeted audience strategies to effectively connect with the right individuals, manage ad budgets efficiently, and conduct A/B tests to continually enhance campaign performance. - At least 2 years of experience with Meta Ads and Google Ads is required - Strong analytical skills and a comfort level with working with data are essential - Knowledge of tracking pixels, UTM parameters, and conversion setup, along with an...

As the Service Line Marketing Manager at LTIMindtree, focusing on the Interactive Business Unit, your primary responsibility will be to own and drive the marketing initiatives for the service line. You will collaborate with various stakeholders to develop and implement effective marketing and communications strategies to enhance thought leadership, awareness, and demand generation for the practice. Your key responsibilities in this role will include: - Developing marketing and communications strategy and execution plan specifically tailored for the interactive Service Line - Defining the positioning, messaging, customer journey, and content strategy to engage the target audience effectively ...

Role Overview: As a Retention Marketing Specialist, your primary responsibility will be to develop and implement multi-channel retention strategies aimed at enhancing repeat engagement. This will involve effectively utilizing various channels such as email, SMS, in-app messaging, and push notifications to drive customer retention. Key Responsibilities: - Segment users based on behavior and demographics to create personalized marketing campaigns tailored to different stages of the customer journey. - Analyze customer behavior, churn patterns, and campaign performance to continuously optimize communication strategies. - Develop and manage customer lifecycle flows including onboarding, reactiva...

About the Opportunity: Role : Program Analyst Level : Assistant Manager/ Deputy Manager Location : Gurugram Function : Customer Experience Team About the Role As a Program Analyst Customer Experience, the incumbent will play a critical role in leveraging data and structured problem-solving to elevate customer journeys. The role will be responsible for extracting actionable insights, building execution roadmaps, and partnering with cross-functional teams to deliver measurable improvements in processes, journeys, and overall customer satisfaction. What will you be doing Writing SQL and Python code to extract, cleanse, and present data from multiple databases to enable faster decision-making. A...

Assess current competitor offerings & opportunities for differentiation Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch Collaborate closely with engineering, marketing, and UW teams on the development, QA, and release of products Continuous analysis of the business. Lead tech integrations for launching and improving product Set up the customer journey and processes In short, track and grow the web sales business through analytics, product feature changes and maintaining the health of the customer journeys through cont...

ServiceNow Lead SME Exp-10+ years Looking for immediate joiners. Brief JD: Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows). Strong understanding of customer journeys (marketing, sales, commerce). Technical proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, IntegrationHub . Experience in system integration and workflow automation. Excellent communication and collaboration skills with an ability to bridge technical and business needs. Problem-solving mindset with the ability to innovate and troubleshoot complex issues. Design modern user experiences using ServiceNow's Experience Layer, UI Builder, and portals. Integrate Servi...

Role Purpose: To architect and lead the customer experience strategy across Torrent Diagnostics, ensuring a unified, seamless, and emotionally resonant journey for every customer. This role is pivotal in driving brand loyalty, customer satisfaction, and long-term business growth through data-driven insights, digital transformation, and cross-functional collaboration. Strategic Imperatives: 1. Customer-Centric Transformation: Champion a cultural shift towards customer obsession across all business functions, embedding CX as a strategic lever for differentiation and growth. 2. Experience Innovation: Design and implement innovative customer journeys that are intuitive, personalized, and frictio...

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Job Summary Collaborate with cross-functional teams to foster a product-centric culture. Guide teams in adopting product...

As a UI/UX Designer & Developer at our company, you will be an integral part of our team, contributing to the creation of user-friendly web and mobile applications with intuitive interfaces. Your role will involve analyzing end-user requirements, designing wireframes, developing layouts, and implementing customizations to deliver high-quality digital experiences. Your creative problem-solving skills and attention to detail will be crucial in offering innovative solutions and suggestions to the team. Key Responsibilities: - Design user-friendly web and mobile applications with intuitive interfaces - Analyze end-user requirements, create wireframes, develop layouts, and implement customization...

Role Overview: OLIVER, established in 2004, is a pioneer in designing, building, and operating customized in-house agencies and marketing ecosystems for brands. Operating globally with over 300 clients in 40+ countries, the unique model of OLIVER fosters creativity and efficiency to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, OLIVER utilizes cutting-edge AI technology to transform work processes, enhancing efficiency, sparking creativity, and facilitating insightful decision-making. Key Responsibilities: - Develop insights and strategic responses to briefs across campaigns, content, and new product development - Champion and drive a mobil...

As a Digital Marketing Manager at Thrillophilia in Jaipur, you will play a crucial role in the success of India's biggest online platform for travel experiences and activities. Your primary responsibility will be to work closely with the media, tech, and marketing teams to drive growth and empower them to achieve their goals. - Dive into various aspects of digital marketing with a proactive attitude to take things to the next level - Utilize your deep analytical mindset to crunch numbers and monitor performance metrics for data-driven decisions - Understand the user interface (UI-UX) and customer journey to improve the overall user experience - Tackle challenges head-on, even in the absence ...

Role Overview: As an Executive in Storefront Merchandising at Swiggy, your primary role will be to ensure the delivery of an exceptional user experience for customers. You will be entrusted with the task of overseeing and implementing a top-notch storefront experience across Swiggy's app for all campaigns. This entails creating catalogs, configuring campaigns in alignment with central guidelines, and collaborating closely with Category Management, Design, Content, and Marketing teams to oversee the entire execution process until the campaigns go live. Key Responsibilities: - Execute the complete customer journey for core categories and flagship campaigns - Liaise with various teams to gather...

Sr Manager/AGM Customer Relationship Management (CRM) About the Role We are seeking a highly experienced and strategic Sr. Manager/AGM of CRM to lead our customer relationship and engagement initiatives. This pivotal role will be responsible for managing the entire customer lifecycle, from initial inquiry to post-treatment follow-up. You will leverage data and technology to create personalized, high-impact campaigns. A deep understanding of cohort-based marketing is essential for this role, as you will segment and engage patient groups based on their specific behaviors and journeys. You will report to the Head of Marketing and be based in Kurla, Mumbai. What Youll Own 1. CRM Strategy and Lif...

Role Overview: You are a dynamic and experienced Team Lead in Customer Experience, responsible for leading the customer support and grievance redressal function within the NBFC/Fintech domain. Your role involves demonstrating excellent leadership skills, ensuring timely resolution of customer concerns, and acting as the Grievance Officer to maintain strict adherence to RBI and regulatory compliance guidelines. Key Responsibilities: - Lead, mentor, and manage a team of customer experience executives to ensure service excellence. - Drive customer satisfaction by handling all queries, requests, and complaints within defined Turn Around Time (TAT). - Act as the Grievance Officer, ensuring compli...

As a Digital Enterprise Architect Consultant (Business Processes Consultant) at SAP, you will play a crucial role in driving scalable enterprise transformation. Your primary responsibilities will include enabling organizations to accelerate cloud adoption, optimize business value, and maximize automation. You will be supporting customers in translating their strategy into architecture and guiding them on their cloud transformation journey by leveraging SAP's reference-based services. Your expertise will provide an outside-in perspective, ensuring a holistic approach to meeting customer needs effectively. Working within SAP Digital, you will be part of an innovative team dedicated to deliveri...

As the Senior Manager Marketing at our company based in Gurgaon, you will play a pivotal role in leading and implementing comprehensive 360-degree marketing strategies encompassing ATL, BTL, branding, digital marketing, analytics, and product-led campaigns within a B2B, technology-focused industry. Your strategic acumen, creative storytelling abilities, and analytical rigor will be crucial in driving brand growth, customer acquisition, and market positioning, all while ensuring tangible ROI. Collaborating closely with the Co-Founder & COO, you will be instrumental in shaping the marketing landscape of our organization. Your responsibilities will encompass various key areas: 1. Strategic Mark...

Techno-Comp Computer Services Private Limited, established in 1993, is a well-known leader in IT systems integration and technology services. With a strong history of assisting organizations in achieving high performance, we utilize our R & D and Application Development centers in the US and India to cater to our clients" needs. Our primary focus lies in enterprise projects and product development, serving numerous renowned business brands in Canada, India, and the United States. As a technology-driven company propelled by human talent, our mission is to deliver comprehensive technology solutions to our clients, always emphasizing the human touch in client interactions as fundamental to our ...

Job Requirements Role/ Job Title: Project Manager Credit Cards Function/ Department: Credit Cards Job Purpose Manage the Client onboarding experience, expectations and communications, ensuring transparency throughout the entire onboarding process both internally and externally. Roles & Responsibilities Identify and drive new digital initiatives for credit card journeys. Be the driving force for improvements; continuously initiate & drive process enhancements. The Client Onboarding Specialist is required to take complete ownership and effectively navigate the organization & leverage appropriate resources & internal stakeholders to drive it. Attention to detail and comfortable in dealing with ...

As a retention marketing manager, you will be responsible for strategizing and implementing retention programs for both new and existing client bases to enhance the customer journey. You will work closely with various departments to ensure the smooth day-to-day operations of these initiatives. Your key responsibilities will include innovating through testing experiential, elevated, and scalable loyalty benefits, developing and analyzing test plans to enhance retention rates, managing inventory for active campaign components, coordinating with fulfillment operations teams for outbound campaigns, refining expenses with the finance department, and overseeing consumer retention and loyalty progr...