21 Customer Journey Jobs

Sr Manager/AGM Customer Relationship Management (CRM) About the Role We are seeking a highly experienced and strategic Sr. Manager/AGM of CRM to lead our customer relationship and engagement initiatives. This pivotal role will be responsible for managing the entire customer lifecycle, from initial inquiry to post-treatment follow-up. You will leverage data and technology to create personalized, high-impact campaigns. A deep understanding of cohort-based marketing is essential for this role, as you will segment and engage patient groups based on their specific behaviors and journeys. You will report to the Head of Marketing and be based in Kurla, Mumbai. What Youll Own 1. CRM Strategy and Lif...

Role Overview: You are a dynamic and experienced Team Lead in Customer Experience, responsible for leading the customer support and grievance redressal function within the NBFC/Fintech domain. Your role involves demonstrating excellent leadership skills, ensuring timely resolution of customer concerns, and acting as the Grievance Officer to maintain strict adherence to RBI and regulatory compliance guidelines. Key Responsibilities: - Lead, mentor, and manage a team of customer experience executives to ensure service excellence. - Drive customer satisfaction by handling all queries, requests, and complaints within defined Turn Around Time (TAT). - Act as the Grievance Officer, ensuring compli...

As a Digital Enterprise Architect Consultant (Business Processes Consultant) at SAP, you will play a crucial role in driving scalable enterprise transformation. Your primary responsibilities will include enabling organizations to accelerate cloud adoption, optimize business value, and maximize automation. You will be supporting customers in translating their strategy into architecture and guiding them on their cloud transformation journey by leveraging SAP's reference-based services. Your expertise will provide an outside-in perspective, ensuring a holistic approach to meeting customer needs effectively. Working within SAP Digital, you will be part of an innovative team dedicated to deliveri...

As the Senior Manager Marketing at our company based in Gurgaon, you will play a pivotal role in leading and implementing comprehensive 360-degree marketing strategies encompassing ATL, BTL, branding, digital marketing, analytics, and product-led campaigns within a B2B, technology-focused industry. Your strategic acumen, creative storytelling abilities, and analytical rigor will be crucial in driving brand growth, customer acquisition, and market positioning, all while ensuring tangible ROI. Collaborating closely with the Co-Founder & COO, you will be instrumental in shaping the marketing landscape of our organization. Your responsibilities will encompass various key areas: 1. Strategic Mark...

Techno-Comp Computer Services Private Limited, established in 1993, is a well-known leader in IT systems integration and technology services. With a strong history of assisting organizations in achieving high performance, we utilize our R & D and Application Development centers in the US and India to cater to our clients" needs. Our primary focus lies in enterprise projects and product development, serving numerous renowned business brands in Canada, India, and the United States. As a technology-driven company propelled by human talent, our mission is to deliver comprehensive technology solutions to our clients, always emphasizing the human touch in client interactions as fundamental to our ...

Job Requirements Role/ Job Title: Project Manager Credit Cards Function/ Department: Credit Cards Job Purpose Manage the Client onboarding experience, expectations and communications, ensuring transparency throughout the entire onboarding process both internally and externally. Roles & Responsibilities Identify and drive new digital initiatives for credit card journeys. Be the driving force for improvements; continuously initiate & drive process enhancements. The Client Onboarding Specialist is required to take complete ownership and effectively navigate the organization & leverage appropriate resources & internal stakeholders to drive it. Attention to detail and comfortable in dealing with ...

As a retention marketing manager, you will be responsible for strategizing and implementing retention programs for both new and existing client bases to enhance the customer journey. You will work closely with various departments to ensure the smooth day-to-day operations of these initiatives. Your key responsibilities will include innovating through testing experiential, elevated, and scalable loyalty benefits, developing and analyzing test plans to enhance retention rates, managing inventory for active campaign components, coordinating with fulfillment operations teams for outbound campaigns, refining expenses with the finance department, and overseeing consumer retention and loyalty progr...

The Principal Learning Content Strategist Customer Experience (CX) is an individual contributor role. As a self-motivated professional, you will leverage your expertise to support Oracle University (OU) products, curate online subscription material aligned with the CX Product Strategy, contribute to content roadmap planning, and develop training content. Your responsibilities will include discovering, proposing, designing, and prototyping new teaching methods and learner engagement techniques for all audiences within Oracle University's CX educational offerings. You will play a key role in driving transformation, innovation, and best practices for Oracle University products and services, ens...

As a Senior Digital Enterprise Architect at SAP, you will play a key role in driving scalable enterprise transformation, helping organizations accelerate cloud adoption, optimize business value, and maximize automation. Your primary responsibility will be to assist customers in translating their strategies into effective architectures and guiding them through their cloud transformation journey by utilizing SAP's reference-based services, providing an outside-in perspective. You will be part of the SAP Digital team, a dynamic group at the forefront of innovation, dedicated to delivering exceptional customer experiences in a scalable, speedy, and personalized manner. The team focuses on suppor...

As a Marketing Manager, you will be responsible for tracking and analyzing the performance of advertising campaigns, managing the marketing budget, and ensuring that all marketing material aligns with our brand identity. Your main duties will include handling marketing operations to achieve growth and profitability of the business. You will be implementing SOPs and developing control systems to maintain high standards of the retail environment for a profitable business house. Additionally, you will work on brand visibility, brand awareness, and brand loyalty. You will focus on the customer journey, loyalty programs, hospital tie-ups, corporate tie-ups, society tie-ups, and other related acti...

The Product Manager- Gold loans in the Rural Assets department is responsible for reviewing various aspects related to Gold loans including Product Management, Process Management, Market dynamics, and P&L Management. Key Responsibilities include: - Developing market insights and identifying sector trends - Evaluating competitors and their offerings - Conducting product SWOT analysis and identifying opportunities - Reviewing portfolio performance and conducting post-launch audits - Analyzing product and portfolio performance - Refining pricing structures and adjusting marketing plans - Streamlining processes and digitalizing loan systems - Setting product pricing based on market research and ...

Job Purpose: This role is responsible for leading the strategy, development, and execution of digital lending products across Two-Wheeler Loan, Used Two-Wheeler Loan, Used Car Loan and other retail credit offerings. This role blends product innovation, customer experience, risk management, and digital transformation to drive growth and profitability. Key Responsibilities: Strategic Leadership: Define and execute the digital lending roadmap aligned with business goals Drive innovation in loan products, customer journeys, and digital platforms Lead cross-functional teams across product, tech, marketing, and operations Product Development: Design and launch retail loan products (Two-Wheeler, Us...

The position in Corporate and Investment Banking involves providing corporate customers with a comprehensive range of commercial banking products and services, such as cash management, trade finance, and foreign exchange. Your role will focus on supporting the emerging market opportunity related to Ecosystem/B2S Lending by managing product policies and processes. You will be responsible for overseeing the product management and credit policies of Alternate Lending programs, including Ecosystem led partnerships and Big-to-small programs. This includes designing and managing SOPs for lending journeys with risk controls, portfolio management, and ensuring program compliance with digital lending...

As a Digital Marketing Manager at Thrillophilia in Jaipur, you will play a crucial role in the success of India's biggest online platform for travel experiences and activities. Your primary responsibility will be to work closely with the media, tech, and marketing teams to drive growth and empower them to achieve their goals. You will be expected to dive into various aspects of digital marketing with a proactive attitude to take things to the next level. Your deep analytical mindset will be essential as you love crunching numbers and constantly monitoring the performance metrics to make data-driven decisions. Understanding the user interface (UI-UX) and customer journey will be key to improv...

Hello Jobseekers.... I am Hiring now Adobe Analytics senior enginner role for my client. Location: Bangalore Experienece: 6-12 Years NP: Immediate-30 days Must have: 6+ yrs. of overall experience working in web analytics or a related field Bachelor's/Master's degree in Computer Science with equivalent work experience Solid understanding of online marketing, tools and technology Strong understanding of HTML and web protocols Strong-to-advanced JavaScript skills Passion for the internet domain and use of technology to solve business problems Solid understanding of general business models, concepts and strategies Must be self-motivated, responsive, professional and dedicated to customer success...

As a Brand Manager for our direct-to-consumer (D2C) website, your primary responsibility is to enhance the performance and perception of the brand. You will be tasked with ensuring a seamless and engaging customer experience on the website, as well as managing CRM initiatives to boost customer retention and loyalty. Your duties will include managing the day-to-day operations of the D2C website, which involves tasks such as content updates, merchandising, homepage banners, and product listings. You will also be responsible for monitoring and reporting key website KPIs like traffic, bounce rate, conversions, and average order value (AOV). Additionally, you will oversee the entire customer jour...

We are searching for passionate and skilled UI/UX Designers & Developers to become a part of our team. You should thrive in a challenging setting, possess the drive and determination to execute projects to perfection, and aspire to contribute to an organization that prioritizes technology in all its endeavors. Ideal candidates will hold a Bachelor's or Master's degree along with 2 to 5 years of industry experience. Proficiency in UI/UX Methodologies, HTML5, CSS3, WordPress, and digital imaging and illustration using Adobe Photoshop, XD, Illustrator, and Dreamweaver is essential. Familiarity with After Effects, Premiere, and Audition would be advantageous. A strong foundation in UI/UX Prototy...

The eDA Lead will play a critical role in designing, implementing, and managing enterprise digital automation strategies for our pharmaceutical client. This role requires deep expertise in Veeva CRM, Omnichannel Engagement (OCE), and related technologies to enhance commercial operations, streamline processes, and improve HCP (Healthcare Professional) engagement. As the eDA Lead, you will collaborate with cross-functional teams, including IT, marketing, sales, and medical affairs, to deliver seamless, compliant, and scalable digital solutions. You will also act as a trusted advisor to the client, ensuring alignment between their business objectives and technology initiatives. Role & responsib...

About the Role Were looking for a Customer Lifecycle & Growth Specialist who can bridge acquisition and retention crafting data-driven journeys that move users from curious to converted, and from first-time users to loyal advocates. Youll own the customer funnel end-to-end: from identifying where potential drops off, to designing lifecycle campaigns that re-engage, convert, and grow. What Youll Do Drive Conversions: Analyze the full acquisition funnel from lead to activation to repeat and identify key drop-offs across channels, journeys, and personas. Plug Journey Gaps: Map the current customer lifecycle and propose journey enhancements to reduce friction and improve activation/conversion ra...

The candidate must have Web Analytics / App Analytics experience, not just reporting or creating scorecards Look for projects they have done to improve the customer experience on the website AB test hypothesis generation, landing page optimization, customer journey optimization Look for exposure to root cause analysis to understand why traffic, conversions are moving WoW/QoQ Cross-platform experience is a plus exposure to mobile app analytics, product analytics Look for experience engaging directly with clients in the US or EU. Must have driven end to end analysis and should have created decks and presentations for client consumption on a regular basis Should have experience working in B2C a...

We are seeking a highly skilled and experienced Project Manager to lead critical initiatives within our Wealth Management division, specifically focusing on digital sales, customer engagement, and enhancing our customer mobile app wealth journeys. The ideal candidate will possess a strong project management foundation, deep exposure to wealth domains, and a proven ability to deliver complex digital projects. This role requires exceptional stakeholder management skills and a solid understanding of investment products. Key Responsibilities: Project Leadership & Delivery: Lead end-to-end project lifecycle for digital wealth initiatives, from initiation and planning to execution, monitoring, con...