15 Customer Journey Jobs

As a retention marketing manager, you will be responsible for strategizing and implementing retention programs for both new and existing client bases to enhance the customer journey. You will work closely with various departments to ensure the smooth day-to-day operations of these initiatives. Your key responsibilities will include innovating through testing experiential, elevated, and scalable loyalty benefits, developing and analyzing test plans to enhance retention rates, managing inventory for active campaign components, coordinating with fulfillment operations teams for outbound campaigns, refining expenses with the finance department, and overseeing consumer retention and loyalty programs across different platforms. To excel in this role, you should have a strong understanding of direct marketing best practices, be comfortable collaborating with creative teams, possess a results-oriented mindset with meticulous attention to detail, and be willing to adapt plans as needed to achieve business objectives. Experience in creating b2b email nurture programs or customer onboarding journeys will be beneficial. If you are passionate about driving customer retention and loyalty through strategic marketing initiatives, we invite you to apply for this exciting opportunity.,

The Principal Learning Content Strategist Customer Experience (CX) is an individual contributor role. As a self-motivated professional, you will leverage your expertise to support Oracle University (OU) products, curate online subscription material aligned with the CX Product Strategy, contribute to content roadmap planning, and develop training content. Your responsibilities will include discovering, proposing, designing, and prototyping new teaching methods and learner engagement techniques for all audiences within Oracle University's CX educational offerings. You will play a key role in driving transformation, innovation, and best practices for Oracle University products and services, ensuring strategic alignment, rollout, and execution of CX-related educational offerings and programs within the Oracle University ecosystem. In this dynamic role, you must be eager to learn technology to support and deliver training using modern learning techniques in a fast-paced market and environment. You will be expected to develop relationships with Product Development teams to embed training strategy in product planning and release cycles. Collaborating with various departments at Oracle, you will align curriculum strategy to drive customer satisfaction and support. Additionally, you will be responsible for monitoring research and the competitive landscape to recommend solutions that enhance customer success. Your role will involve improving content impact and effectiveness through user research studies, benchmark analysis, and data collection. You will collaborate with Oracle University team members to drive value, resolve impediments, and advocate for the end user and stakeholder needs. Furthermore, you will contribute to learning activities around modern content design approaches and core practices. To qualify for this position, you should have at least 8 years of experience working with Oracle Customer Experience (CX) applications. You should possess practical knowledge and consulting field experience working with various Oracle Cloud Applications technologies related to Sales, Service, and Marketing. Additionally, soft skills such as stakeholder management, business insight, collaboration, effective communication, innovation, customer focus, and adaptability will be crucial for success in this role. The ideal candidate will have expertise in a specific Oracle CX Cloud technology environment, client-facing experience, and the ability to balance the needs of multiple stakeholders. You should be comfortable working in a global setting and have a proven track record of driving vision, purpose, and innovation. At Oracle, we value inclusivity, innovation, and empowering our workforce to contribute to our success. Join us in tackling today's challenges and thriving in a world of tomorrow's technology.,

As a Senior Digital Enterprise Architect at SAP, you will play a key role in driving scalable enterprise transformation, helping organizations accelerate cloud adoption, optimize business value, and maximize automation. Your primary responsibility will be to assist customers in translating their strategies into effective architectures and guiding them through their cloud transformation journey by utilizing SAP's reference-based services, providing an outside-in perspective. You will be part of the SAP Digital team, a dynamic group at the forefront of innovation, dedicated to delivering exceptional customer experiences in a scalable, speedy, and personalized manner. The team focuses on supporting the Customer Service & Delivery board area by offering a wide range of services and methodologies across the customer journey, ensuring the acquisition of new customers and the successful adoption and expansion of products. By helping more customers run better, we contribute to creating a safer, cleaner, more connected, better enabled, and more equal world. At SAP, we pride ourselves on our commitment to inclusion, health, and well-being, as well as our flexible working models that enable every individual, regardless of background, to feel included and perform at their best. We believe in the strength of diversity and invest in our employees to unleash their full potential, fostering a culture of confidence and personal development. Our purpose-driven and future-focused approach, combined with a highly collaborative team ethic, ensures that we can tackle global challenges together and find solutions that make a meaningful impact. SAP is an equal opportunity workplace and an affirmative action employer, dedicated to the values of Equal Employment Opportunity. We provide accessibility accommodations to applicants with physical and/or mental disabilities to ensure a fair and inclusive recruitment process. If you require assistance or accommodation during the application process, please reach out to our Recruiting Operations Team at Careers@sap.com. As a member of the SAP family, you will have the opportunity to connect with a diverse global community of over 100,000 employees and more than 400,000 customers, working together to drive efficiency, business insight, and innovation. Our evolution from an ERP software leader to a market pioneer in end-to-end business application software reflects our commitment to database, analytics, intelligent technologies, and experience management. With a cloud-based approach and a focus on creating a better and more equitable world, SAP is dedicated to unleashing all talent and ensuring that every challenge receives the solution it deserves. Successful candidates for this role may be subject to a background verification process conducted by an external vendor. This opportunity is a regular full-time position with an expected travel range of 0 - 10%, falling under the work area of Consulting and Professional Services at SAP. Join us in shaping the future of enterprise transformation and cloud innovation.,

As a Marketing Manager, you will be responsible for tracking and analyzing the performance of advertising campaigns, managing the marketing budget, and ensuring that all marketing material aligns with our brand identity. Your main duties will include handling marketing operations to achieve growth and profitability of the business. You will be implementing SOPs and developing control systems to maintain high standards of the retail environment for a profitable business house. Additionally, you will work on brand visibility, brand awareness, and brand loyalty. You will focus on the customer journey, loyalty programs, hospital tie-ups, corporate tie-ups, society tie-ups, and other related activities. Monitoring the growth and fall of various parameters such as sales, footfall, and average bill value for retail stores will also be part of your responsibilities. Other tasks will include campaign drives, cross-brand promotions, new store openings, visibility drives, communication, negotiating strategies, and developing budgets for advertising, events, and promotions. You will coordinate with advertising agencies and vendors for creative development, idea implementation, print, photo shoots, branding, exhibitions, events, press releases, media buying, and outdoors. Furthermore, you will plan and execute campaigns (BTL activities) for retail outlets, online portals, and websites to enhance footfall and site visits. Your working days will be from Monday to Saturday, with working hours from 10:00 AM to 6:30 PM. You will have the 2nd and 4th Saturday off.,

The Product Manager- Gold loans in the Rural Assets department is responsible for reviewing various aspects related to Gold loans including Product Management, Process Management, Market dynamics, and P&L Management. Key Responsibilities include: - Developing market insights and identifying sector trends - Evaluating competitors and their offerings - Conducting product SWOT analysis and identifying opportunities - Reviewing portfolio performance and conducting post-launch audits - Analyzing product and portfolio performance - Refining pricing structures and adjusting marketing plans - Streamlining processes and digitalizing loan systems - Setting product pricing based on market research and costing - Providing sales support through training modules and coordination with support teams - Collaborating with stakeholders for product management - Maintaining MIS and product decks for periodic reviews - Ensuring maximum daily disbursal volumes through sales interactions The ideal candidate should have a Graduate degree in Science/Commerce with a preference for a Postgraduate degree in MBA (Marketing/Finance) from a reputed institute. Additionally, the candidate should have 5-10 years of experience in the banking, NBFC, or HFC industry.,

Job Purpose: This role is responsible for leading the strategy, development, and execution of digital lending products across Two-Wheeler Loan, Used Two-Wheeler Loan, Used Car Loan and other retail credit offerings. This role blends product innovation, customer experience, risk management, and digital transformation to drive growth and profitability. Key Responsibilities: Strategic Leadership: Define and execute the digital lending roadmap aligned with business goals Drive innovation in loan products, customer journeys, and digital platforms Lead cross-functional teams across product, tech, marketing, and operations Product Development: Design and launch retail loan products (Two-Wheeler, Used TW, Used Car etc.) with digital-first features Implement DIY and phygital (physical + digital) customer journeys Leverage data analytics and alternate credit scoring models Customer Experience: Optimize onboarding, application, and servicing processes for seamless digital engagement Personalize offerings based on customer segments and behavioral data Risk & Compliance: Collaborate with credit and risk teams to define underwriting policies Ensure compliance with regulatory standards and data privacy laws Channel Management: Expand acquisition through digital, branch, DSA, and fintech partnerships Build embedded finance and co-lending ecosystems Performance & Growth: Own P&L for digital retail lending products Design and launch schemes (Two-Wheeler, Used TW, Used Car etc.) with digital-first features Driving the business through field team Monitor KPIs including disbursements, yield, cost of acquisition, and NPA ratios Job Requirements: Bachelors degree in Finance, Business or Technology; MBA preferred 15+ years of experience in retail lending, fintech or banking Proven track record in launching and scaling digital lending platforms Strong understanding of credit risk, data analytics, and customer behavior Leadership experience in managing cross-functional teams Tech-savvy with a strategic mindset and customer-centric approach Strategic and analytical thinking Strong communication and interpersonal skills Problem-solving and decision-making skills Strong networking and People Management skills

The position in Corporate and Investment Banking involves providing corporate customers with a comprehensive range of commercial banking products and services, such as cash management, trade finance, and foreign exchange. Your role will focus on supporting the emerging market opportunity related to Ecosystem/B2S Lending by managing product policies and processes. You will be responsible for overseeing the product management and credit policies of Alternate Lending programs, including Ecosystem led partnerships and Big-to-small programs. This includes designing and managing SOPs for lending journeys with risk controls, portfolio management, and ensuring program compliance with digital lending guidelines. Your duties will involve devising new credit programs, creating SOPs for various lending programs, collaborating with stakeholders to launch lending programs, managing portfolio triggers and caps, and setting up risk controls for lending policies. Additionally, you will work on building digital journeys for credit programs, commercializing partnerships, and providing training programs for effective sales and marketing. The ideal candidate should have a minimum of 6-8 years of relevant experience, with expertise in Product Management, lending, trade finance, and digital. A preferred qualification would be an MBA in Finance/Marketing or CA/CFA from a Tier-1 institute. Key competencies required for this role include job knowledge, organizing skills, proactive attitude, effective communication, and strong interpersonal skills. Proficiency in MS-Word, PowerPoint, and Excel is essential for this role. You will collaborate with internal stakeholders such as IBG 4 Head, Product Head, RMG, GTS, and external Ecosystem partners. Demonstrating PRIDE values such as Purposeful, Innovative, and Decisive aligns with the culture and behaviors expected at DBS India.,

As a Digital Marketing Manager at Thrillophilia in Jaipur, you will play a crucial role in the success of India's biggest online platform for travel experiences and activities. Your primary responsibility will be to work closely with the media, tech, and marketing teams to drive growth and empower them to achieve their goals. You will be expected to dive into various aspects of digital marketing with a proactive attitude to take things to the next level. Your deep analytical mindset will be essential as you love crunching numbers and constantly monitoring the performance metrics to make data-driven decisions. Understanding the user interface (UI-UX) and customer journey will be key to improving the overall user experience on the platform. You should be ready to tackle challenges head-on, even in the absence of sufficient resources, and come up with innovative solutions to drive results. Your role will encompass a wide range of digital marketing activities, including but not limited to retention strategies, app installs, website transactions, automation, product launches, and portfolio management. You should possess strong project management skills to lead a team effectively while also being capable of delivering results independently. Being a multitasker is essential in this role as you will be navigating through various digital landscapes such as content marketing, performance marketing, media buying, product marketing, customer sentiments analysis, NPS (Net Promoter Score), funnel optimization, and email marketing among others. To be successful in this position, you should have 3-6 years of experience in a similar role, along with excellent verbal and written communication skills. Attention to detail, multitasking abilities, leadership qualities, and decision-making skills are also essential for this role. Strong copywriting skills will be advantageous in creating impactful marketing campaigns. If you are ready to take on the challenge of driving digital marketing initiatives for Thrillophilia in Jaipur and have a passion for scaling growth opportunities, we look forward to welcoming you to our dynamic team.,

Hello Jobseekers.... I am Hiring now Adobe Analytics senior enginner role for my client. Location: Bangalore Experienece: 6-12 Years NP: Immediate-30 days Must have: 6+ yrs. of overall experience working in web analytics or a related field Bachelor's/Master's degree in Computer Science with equivalent work experience Solid understanding of online marketing, tools and technology Strong understanding of HTML and web protocols Strong-to-advanced JavaScript skills Passion for the internet domain and use of technology to solve business problems Solid understanding of general business models, concepts and strategies Must be self-motivated, responsive, professional and dedicated to customer success Possess an innovative, problem-solving, and solutions-oriented mindset Exceptional organizational, presentation, and communication skills- both verbal and written Demonstrated ability to learn quickly, be a team player, and manage change effectively Extensive knowledge of Microsoft Office Special consideration given for: Previous experience working with Adobe Adobe Analytics or similar tools Website optimization consulting experience Advanced SQL skills, Data modelling / Data Warehousing skills Web development experience Experience working with Mobile/Media Analytics implementations to the core code level details and development Experience around usage of APIs, hands on development experience on programming languages such as Node.js or Python ERP, Saas, or other software implementation experience Deep vertical industry experience (e.g., Retail, media, financial services, high tech, etc.) Expertise with mobile or social media analytics Kinldy share your resume at chanchal@oitindia.com Or share this job in your network.

As a Brand Manager for our direct-to-consumer (D2C) website, your primary responsibility is to enhance the performance and perception of the brand. You will be tasked with ensuring a seamless and engaging customer experience on the website, as well as managing CRM initiatives to boost customer retention and loyalty. Your duties will include managing the day-to-day operations of the D2C website, which involves tasks such as content updates, merchandising, homepage banners, and product listings. You will also be responsible for monitoring and reporting key website KPIs like traffic, bounce rate, conversions, and average order value (AOV). Additionally, you will oversee the entire customer journey from landing on the website to checkout and post-purchase follow-ups. To continuously improve the customer experience, you will need to implement customer feedback into website enhancements and collaborate with fulfillment teams to ensure timely and accurate communication regarding orders, returns, and shipping. Analyzing behavioral data to identify drop-off points and proposing solutions to optimize the customer journey will also be part of your role. In terms of CRM strategies, you will be expected to develop and execute campaigns across various channels such as email, SMS, and in-app/push notifications. This includes creating lifecycle campaigns such as welcome series, cart abandonment reminders, re-engagement initiatives, and post-purchase flows. Key attributes required for this role include a customer-obsessed mindset, a results-driven and data-oriented approach, collaborative and proactive communication skills, as well as agility to adapt to a fast-paced and evolving environment. The success of your performance will be measured based on key performance indicators (KPIs) such as website conversion rate, cart abandonment rate, email/SMS engagement metrics, repeat customer rate, and overall customer satisfaction.,

We are searching for passionate and skilled UI/UX Designers & Developers to become a part of our team. You should thrive in a challenging setting, possess the drive and determination to execute projects to perfection, and aspire to contribute to an organization that prioritizes technology in all its endeavors. Ideal candidates will hold a Bachelor's or Master's degree along with 2 to 5 years of industry experience. Proficiency in UI/UX Methodologies, HTML5, CSS3, WordPress, and digital imaging and illustration using Adobe Photoshop, XD, Illustrator, and Dreamweaver is essential. Familiarity with After Effects, Premiere, and Audition would be advantageous. A strong foundation in UI/UX Prototyping and Customer Journey is highly preferred. Key attributes we seek include meticulous attention to detail, a customer-centric approach, and a knack for creative problem-solving. You should be able to collaborate effectively within a team and express ideas clearly. Formal training in desktop publishing applications and photography is desirable, along with a deep understanding of contemporary UI/UX design trends and techniques. Responsibilities: - Designing user-friendly web and mobile applications with an intuitive interface - Analyzing end-user requirements, creating wireframes, developing layouts, and implementing customizations - Offering innovative solutions and suggestions to the team - Thriving in fast-paced, competitive environments and working efficiently - Developing effective strategies, leading creative teams, and maintaining a results-driven and deadline-oriented work ethic This position is for immediate openings in Coimbatore.,

The eDA Lead will play a critical role in designing, implementing, and managing enterprise digital automation strategies for our pharmaceutical client. This role requires deep expertise in Veeva CRM, Omnichannel Engagement (OCE), and related technologies to enhance commercial operations, streamline processes, and improve HCP (Healthcare Professional) engagement. As the eDA Lead, you will collaborate with cross-functional teams, including IT, marketing, sales, and medical affairs, to deliver seamless, compliant, and scalable digital solutions. You will also act as a trusted advisor to the client, ensuring alignment between their business objectives and technology initiatives. Role & responsibilities Lead end-to-end development and deployment of Veeva CLM assets (iDetail, eDetail, Approved Emailers, CLM Presentations). Serve as subject matter expert on Veeva Multichannel CRM, Vault PromoMats, and CLM best practices. Oversee technical scoping, solution design, and build of interactive content using HTML5, JavaScript, and related frameworks. Manage and mentor a team of developers and content producers, ensuring adherence to timelines and quality standards. Coordinate with global stakeholders (brand, medical, regulatory, agencies) to gather requirements and provide technical guidance. Ensure compliance with pharma regulations, data privacy, and Veeva content approval workflows. Troubleshoot and resolve issues related to asset functionality, compatibility, and Veeva integration. Drive innovation by evaluating new features, modules, and automation opportunities within the Veeva ecosystem. Maintain documentation for processes, technical specifications, and best practices. Preferred candidate profile Bachelors degree in Computer Science, Information Technology, or related field. 7+ years experience in digital content production for pharma, with at least 3 years hands-on in Veeva CLM. Strong expertise in Veeva Vault PromoMats, Multichannel CRM, and Approved Email. Proficient in HTML5, CSS, JavaScript, and responsive frameworks (e.g., Bootstrap). Experience leading technical teams and managing multiple projects simultaneously. Solid understanding of pharma regulatory/compliance requirements for digital content. Excellent communication skills; ability to translate business needs into technical solutions. Veeva certifications (Vault, CRM, CLM) are a plus. Experience with global content localization and modular content strategies. Familiarity with Agile/Scrum methodologies. Prior work with animation, interactive media, or advanced analytics in CLM assets.

About the Role Were looking for a Customer Lifecycle & Growth Specialist who can bridge acquisition and retention crafting data-driven journeys that move users from curious to converted, and from first-time users to loyal advocates. Youll own the customer funnel end-to-end: from identifying where potential drops off, to designing lifecycle campaigns that re-engage, convert, and grow. What Youll Do Drive Conversions: Analyze the full acquisition funnel from lead to activation to repeat and identify key drop-offs across channels, journeys, and personas. Plug Journey Gaps: Map the current customer lifecycle and propose journey enhancements to reduce friction and improve activation/conversion rates. Retention Campaigns: Design and run full-funnel lifecycle campaigns across email, SMS, WhatsApp, RCS, web and app push notifications. Behavioral Segmentation: Use customer data to create hyper-targeted segments based on usage, frequency, recency, order value, engagement history, etc. Journey Automation: Build and optimize automated journeys for onboarding, conversion nudges, re-engagement, upsell, and churn win-back. Experiment Relentlessly: Plan and execute A/B tests across messaging, creatives, time-of-send, CTAs, and channels to improve outcomes. Conversion Metrics Tracking: Monitor KPIs like CAC:LTV ratio, churn, funnel conversion %, and user engagement metrics. Work Cross-Functionally: Collaborate closely with product, growth, tech, and sales teams to align lifecycle communication with broader goals. What You Bring 24 years of experience in lifecycle marketing, CRM, or growth-focused roles.• Strong command over multi-channel retention platforms (like MoEngage, CleverTap, WebEngage, etc.). Experience improving conversion rates across acquisition journeys and lifecycle stages. Deep understanding of customer funnels, cohort analysis, RFM modelling, and user segmentation. A love for data: Your are comfortable in dashboards, not afraid of SQL, and have a track record of being numbers-first. Working knowledge of A/B testing, behavioural psychology, and engagement best practices. Bonus: Experience with tools like GA4, Mixpanel, Looker, or product analytics suites. What Youll Love About NimbusPost High-growth company at the centre of India’s eCommerce revolution. Ownership of one of the most business-critical functions–customer value growth. Culture of rapid experimentation and performance-first thinking. Work closely with a sharp and driven team across marketing, design, product, and data. If you believe every click is a story and every drop-off is an opportunity–let’s talk.

The candidate must have Web Analytics / App Analytics experience, not just reporting or creating scorecards Look for projects they have done to improve the customer experience on the website AB test hypothesis generation, landing page optimization, customer journey optimization Look for exposure to root cause analysis to understand why traffic, conversions are moving WoW/QoQ Cross-platform experience is a plus exposure to mobile app analytics, product analytics Look for experience engaging directly with clients in the US or EU. Must have driven end to end analysis and should have created decks and presentations for client consumption on a regular basis Should have experience working in B2C and domains like retail, ecommerce Should have exposure to AB testing, or an idea of how experimentation works on web Tools Adobe Analytics , SQL and all other tools are a plus

We are seeking a highly skilled and experienced Project Manager to lead critical initiatives within our Wealth Management division, specifically focusing on digital sales, customer engagement, and enhancing our customer mobile app wealth journeys. The ideal candidate will possess a strong project management foundation, deep exposure to wealth domains, and a proven ability to deliver complex digital projects. This role requires exceptional stakeholder management skills and a solid understanding of investment products. Key Responsibilities: Project Leadership & Delivery: Lead end-to-end project lifecycle for digital wealth initiatives, from initiation and planning to execution, monitoring, control, and closure. Develop and manage comprehensive project plans, including scope, schedule, budget, resources, and risk management. Drive the successful delivery of projects focused on digital sales, customer engagement, and wealth journeys on the customer mobile application. Ensure projects are delivered on time, within budget, and to the required quality standards. Wealth Domain Expertise: Leverage strong understanding of the wealth management industry, including client lifecycle, advisory processes, and regulatory requirements. Apply knowledge of digital sales and engagement strategies within a wealth context. Contribute to the design and optimization of intuitive and engaging wealth journeys on mobile platforms. Investment Product Acumen: Possess a good understanding of at least one or more investment product categories such as Equities, Fixed Income, Funds (Mutual Funds, ETFs), Alternatives (Private Equity, Hedge Funds), or Structured Products. Translate product knowledge into effective digital solutions and customer experiences. Stakeholder Management: Proactively engage and manage senior stakeholders, including business leaders, product owners, technology teams, legal, compliance, and external vendors. Communicate project status, risks, and issues clearly and concisely to all levels of the organization. Build strong, collaborative relationships to ensure alignment and secure necessary support for project success. Risk & Issue Management: Identify, assess, and mitigate project risks and issues in a timely and effective manner. Develop contingency plans and escalate critical issues to senior management when necessary. Continuous Improvement: Champion best practices in project management methodologies (e.g., Agile, Waterfall, Hybrid) and drive continuous process improvement. Foster a culture of accountability, collaboration, and high performance within project teams. Qualifications: Bachelor's degree in Business Administration, Finance, Technology, or a related field. PMP, PRINCE2, or equivalent project management certification is highly desirable. Minimum of 7+ years of progressive experience in project management, with a significant portion dedicated to digital transformation within financial services. Demonstrated experience in leading complex projects related to wealth management, digital sales, customer engagement platforms, or mobile application development. Solid understanding of wealth domains, including client onboarding, portfolio management, financial planning, and advisory services. Proven exposure to and understanding of any of the following investment products: Equities, Fixed Income, Funds, Alternatives, or Structured Products. Exceptional senior stakeholder management skills, with a track record of successfully influencing and collaborating with diverse groups. Strong analytical, problem-solving, and decision-making abilities. Excellent communication (written and verbal), presentation, and interpersonal skills. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.