Project Manager-Credit Cards

Job Requirements

Role/ Job Title:

Function/ Department:

Job Purpose

Roles & Responsibilities

• Identify and drive new digital initiatives for credit card journeys. Be the driving force for improvements; continuously initiate & drive process enhancements.
• The Client Onboarding Specialist is required to take complete ownership and effectively navigate the organization & leverage appropriate resources & internal stakeholders to drive it.
• Attention to detail and comfortable in dealing with completing administrative work associated.
• Effective workload management/prioritization based on business impact to optimize capacity/productivity within the Onboarding team.
• Ensure accurate and timely tracking and improvement of end to end Turn Around Time (TAT)
• Ensure adherence to standards/KPIs and ensure pristine control environment maintained at all times
• Observe demands of corporate policy and Bank Regulations of internal control and standards of legislation. Ensure taking appropriate measures for elimination of possible defects and violations, identified by Control Groups.
• Champion the cause of 100% digital and autonomous customer journey.
• Recommend improvements to processes to drive operational efficiencies and high-quality customer service.
• Keep abreast with market trends and competitor strategies.
• Ensure strict adherence to defined quality and regulatory standards & practices.
• Drive senior management presentations on success and progress of key success metrics of digital initiatives.
• Champion IDFC First&aposs customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.
• Collaborate with the credit, technology, analytics, risk teams and Vendors.
  

Education Qualification

Experience: