Project Manager-Credit Cards

As a Project Manager in the Credit Cards department, your primary responsibility will be to manage the client onboarding experience, expectations, and communications. You will play a crucial role in ensuring transparency throughout the entire onboarding process, both internally and externally. Your roles and responsibilities will include identifying and driving new digital initiatives for credit card journeys, as well as being the driving force for continuous improvements and process enhancements. You will be required to take complete ownership of the onboarding process, effectively navigate the organization, and leverage appropriate resources and internal stakeholders to drive it forward. Attention to detail and comfort in dealing with administrative work will be key in this role. You will need to effectively manage workloads, prioritize tasks based on business impact, and optimize capacity and productivity within the Onboarding team. Ensuring accurate and timely tracking and improvement of end-to-end Turn Around Time (TAT) will be essential, along with adherence to standards/KPIs and maintaining a pristine control environment at all times. It will be important to observe corporate policy, bank regulations, internal control standards, and legislation, taking appropriate measures to eliminate possible defects and violations identified by Control Groups. You will champion the cause of a 100% digital and autonomous customer journey, recommend process improvements for operational efficiencies and high-quality customer service, and stay updated with market trends and competitor strategies. Furthermore, you will drive senior management presentations on the success and progress of key success metrics of digital initiatives, champion a customer-first culture, and collaborate with various teams including credit, technology, analytics, risk, and vendors. To qualify for this role, you should have a graduation and post-graduation degree in any field, along with 5-10 years of experience in a relevant industry.,