Write efficient and high-quality Java code that conforms to industry standards and best practices. Responsible for ensuring that projects are delivered in scope, on-time, in superior quality. Guide junior developers and testers throughout the project lifecycle - from requirement gathering to a successful go-live. Develop and manage well-functioning databases and applications Write effective APIs Test software to ensure responsiveness and efficiency Troubleshoot, debug and upgrade software Write technical documentation Ability to meet aggressive timelines and motivate the team to meet the project deadlines
What You'll Own: • Patient Acquisition: Drive walk-ins and patient growth through referrals, repeat visits, and targeted below-the-line (BTL) marketing within the clinic's vicinity. • Revenue Optimization: Achieve and exceed revenue targets by meticulously optimizing all clinic revenue metrics. • Patient & Clinical Excellence: Ensure an outstanding patient experience and contribute to superior clinical outcomes. • Operational Efficiency: Oversee the seamless day-to-day functioning of the clinic, maintaining high standards. • Process Compliance: Uphold and enforce all clinical and operational procedures to ensure quality and consistency. • Team Leadership: Manage, motivate, and develop doctors, patient counselors, and support staff, fostering a collaborative environment.
Roles and Responsibilities - Develop and execute recruitment strategies to attract top talent. - Team handling and manage end-to-end hiring processes, from job postings to onboarding. - Source candidates through job boards, social media, referrals, and networking. - Conduct initial screenings, interviews, and assess candidate suitability. - Collaborate with hiring managers to understand job requirements and workforce planning. - Build and maintain a strong talent pipeline for future hiring needs. - Ensure a positive candidate experience throughout the recruitment process. - Utilize Applicant Tracking Systems (ATS) and recruitment tools for streamlined hiring. - Stay updated on industry hiring trends, best practices, and employer branding strategies. Work on diversity hiring initiatives to build an inclusive workforce.
Travel to customer sites to install and commission of fitness equipment Perform routine maintenance and preventive service as per schedule Diagnose and troubleshoot technical faults in equipment and resolve them on-site Provide technical support and product usage guidance to clients Ensure timely and accurate reporting of service visits, spare parts used, and client feedback Coordinate with the central service team for escalations and spare parts logistics Maintain high levels of customer satisfaction and represent the brand professionally Ensure compliance with safety and quality standards
About the Role We are seeking a highly experienced and strategic Sr. Manager/AGM of Brand to lead our brand strategy and organic growth initiatives. This pivotal role will be responsible for defining our brand narrative, increasing awareness, and driving lead generation through organic efforts across all platforms. You will report to the Head of Marketing and be based in Kurla, Mumbai, with occasional travel to our clinics. What Youll Own 1. Brand Strategy and Positioning Develop and execute the brand strategy, including defining our brand positioning, core messaging, and "reason to believe" that resonates with our target audience. Ensure a unified brand voice and visual identity across all communication channels, from our clinics to our digital platforms. Conduct market and brand perception analysis to continuously refine our brand narrative. 2. Organic Growth and Lead Generation Drive lead generation through organic channels such as our website, social media, and public relations. Develop and implement a compelling content strategy that attracts, engages, and converts a qualified audience. Manage SEO and content marketing initiatives to maximize our organic reach and visibility. 3. Creative Team Leadership Lead and mentor a team of designers, creative writers, and videographers. Manage workflows, timelines, and budgets to ensure the creative team delivers high-quality content that aligns with brand goals. Foster a collaborative and high-performance environment where creative excellence thrives. 4. Performance Optimization and Innovation Monitor and analyze brand effectiveness metrics (e.g., brand awareness, website traffic, social media engagement, and lead quality). Track and analyze ROI, using insights to make necessary changes and optimize initiatives. Drive a culture of experimentation and innovation, regularly testing new organic strategies and channels to find scalable solutions for brand growth. Present compelling reports on brand performance and strategic recommendations to senior leadership. 5. Stakeholder Collaboration & Impact Measurement Collaborate closely with cross-functional teams, including operations, sales, and clinical staff, to ensure brand consistency. Prepare and present compelling reports on brand effectiveness and value to senior leadership. What Were Looking For Experience 5-10 years of progressive, hands-on experience in brand management, with a strong focus on building brands organically rather than through paid media. Proven experience in leading and mentoring a creative team. Prior experience in the healthcare, D2C, or B2C service industries is highly preferred. Skills & Expertise Deep understanding of brand positioning, brand awareness, and how to build a powerful reason to believe through authentic storytelling and content. Demonstrated expertise in leveraging websites, social media platforms, and public relations to drive brand growth and generate qualified leads. Strong strategic and creative thinking, with excellent communication (verbal and written) and presentation skills. Proficiency in performance analysis and using data to inform brand strategy. Leadership & Soft Skills Proven ability to lead, influence, and collaborate effectively with cross-functional teams and senior stakeholders. Proactive, strategic thinker with a results-oriented approach. Adaptable and resilient, thriving in a fast-paced, evolving environment. Strong problem-solving abilities and a continuous improvement mindset. Education Masters degree in Marketing, Communications, or a related field from a Top-Tier institution is highly desirable. What You'll Get A mission-critical role with direct impact on QI Spines ambitious growth journey. The unparalleled opportunity to significantly enhance and innovate the entire brand function of a rapidly scaling organization. High ownership, direct accountability for key strategic areas, and exceptional visibility within the leadership team. A challenging yet immensely rewarding environment where your expertise directly translates into tangible improvements in brand perception and business growth. A workplace where your contributions aren't just possible they're expected and where you can truly be a " QIpreneur ," shaping the future of healthcare from the ground up. If you are a passionate brand leader eager to build and enhance a world-class brand in a dynamic healthcare setting, this is your place. Let's build better spine care! Let's build better spine care. www.qispine.com
Sr Manager/AGM Customer Relationship Management (CRM) About the Role We are seeking a highly experienced and strategic Sr. Manager/AGM of CRM to lead our customer relationship and engagement initiatives. This pivotal role will be responsible for managing the entire customer lifecycle, from initial inquiry to post-treatment follow-up. You will leverage data and technology to create personalized, high-impact campaigns. A deep understanding of cohort-based marketing is essential for this role, as you will segment and engage patient groups based on their specific behaviors and journeys. You will report to the Head of Marketing and be based in Kurla, Mumbai. What Youll Own 1. CRM Strategy and Lifecycle Management Develop and execute a comprehensive CRM strategy that covers the entire patient lifecycle, including acquisition, onboarding, engagement, retention, and win-back campaigns. Define and optimize the customer journey across various touchpoints to ensure a seamless and personalized experience. Implement a robust framework for cohort analysis, segmenting patients based on behaviors and treatment stages to drive targeted marketing efforts. 2. Campaign Management and Analytics Design, launch, and manage data-driven CRM campaigns across multiple channels (e.g., email, SMS, push notifications, and in-app). Use customer data and insights to build cohort-based campaigns that address specific needs and behaviors, maximizing engagement and conversion. Track and analyze key CRM metrics, including open rates, click-through rates, conversion rates, and ROI, using insights to continually optimize campaign performance. 3. Technology and Tools Own and manage the CRM technology stack, ensuring it is fully leveraged to support business objectives. Stay up-to-date with the latest CRM tools and technologies, evaluating and recommending new solutions to enhance our capabilities. Work closely with the IT and tech teams to ensure seamless data integration and automation. 4. Customer Insight and Collaboration Lead efforts to gain a deep understanding of customer behavior and preferences through data analysis and feedback. Collaborate with cross-functional teams, including operations, sales, and clinical teams, to align CRM strategies with business goals and improve the overall patient experience. Present compelling insights on customer trends and campaign effectiveness to senior leadership. 5. Team Management Lead, mentor, and manage a team of CRM specialists, providing clear direction and fostering a collaborative, data-driven environment. Delegate tasks, set performance goals, and conduct regular performance reviews to ensure the team meets its objectives. Foster an environment of continuous learning and professional growth within the team. What Were Looking For Experience 5-10 years of progressive experience in CRM, with a proven track record in customer lifecycle management and campaign execution. Demonstrated expertise in cohort-based CRM marketing, including analysis, segmentation, and campaign design. Experience with various CRM tools and platforms (e.g., Salesforce, HubSpot, or similar). Prior experience in the healthcare, D2C, or B2C service industries is highly preferred. Skills & Expertise Strong analytical skills with the ability to interpret complex data and translate insights into actionable strategies. Excellent understanding of CRM technologies and marketing automation platforms. Proficiency in developing and executing multi-channel marketing campaigns. Exceptional communication and presentation skills. Leadership & Soft Skills Proven ability to lead, influence, and collaborate with cross-functional teams and senior stakeholders. Proactive, strategic thinker with a results-oriented approach. Adaptable and resilient, thriving in a fast-paced, evolving environment. Strong problem-solving abilities and a continuous improvement mindset. Education Master’s degree in Marketing, Business Administration, or a related field from a Top-Tier institution is highly desirable. What You’ll Get A mission-critical role with direct impact on QI Spine’s ambitious growth journey. The unparalleled opportunity to build and innovate the entire CRM function of a rapidly scaling organization. High ownership, direct accountability for key strategic areas, and exceptional visibility within the leadership team. A challenging yet immensely rewarding environment where your expertise directly translates into tangible improvements in patient loyalty and business growth. A workplace where your contributions aren't just possible—they're expected—and where you can truly be a " QIpreneur ," shaping the future of healthcare from the ground up. If you are a passionate CRM leader eager to build and enhance a world-class customer engagement function in a dynamic healthcare setting, this is your place. Let's build better spine care!
JOB DESCRIPTION Center Manager About the Role: As the Center Manager, you are the "Mini CEO" of your clinic, responsible for its overall success and smooth operation. Your leadership will directly impact patient care, team performance, and financial growth. What You'll Own: Patient Acquisition: Drive walk-ins and patient growth through referrals, repeat visits, and targeted below-the-line (BTL) marketing within the clinic's vicinity. Revenue Optimization: Achieve and exceed revenue targets by meticulously optimizing all clinic revenue metrics. Patient & Clinical Excellence: Ensure an outstanding patient experience and contribute to superior clinical outcomes. Operational Efficiency: Oversee the seamless day-to-day functioning of the clinic, maintaining high standards. Process Compliance: Uphold and enforce all clinical and operational procedures to ensure quality and consistency. Team Leadership: Manage, motivate, and develop doctors, patient counselors, and support staff, fostering a collaborative environment. What We're Looking For: Masters in Business Administration, across any specialization, to leverage strong business fundamentals. A keen interest in healthcare/health-tech to understand our core services. Exceptional communication and interpersonal skills for patient and team interactions. The ability to thrive in a multidisciplinary team environment. Meticulous attention to detail and strong documentation abilities for operational excellence. A continuous learning mindset to stay current with best practices. What You'll Get: A structured program to develop administrative and leadership skills. Exposure to a dynamic and challenging healthcare environment. Mentorship from experienced administrative professionals. Opportunities for professional growth within the organization. A collaborative and mission-driven workplace where you can be a " QIpreneur ." Let's build better spine care. www.qispine.com
JOB DESCRIPTION AGM- Trade Tie-Ups About the Role: We are seeking a highly driven and results-oriented Assistant General Manager (AGM) - Trade Tie-ups to spearhead and expand our network of doctor and hospital partnerships. This critical role is responsible for forging strategic alliances that drive patient referrals, cross-referral opportunities, and sustained revenue growth. You will be a key player in extending QI Spine's reach, establishing and nurturing high-value relationships with medical professionals and institutions. This role demands a strong sales acumen, exceptional relationship-building skills, and an unwavering focus on achieving ambitious referral and conversion targets. What You'll Own: 1. Strategic Tie-up Development & Acquisition: Identify, prospect, and onboard high-potential doctors, hospitals, clinics, and other healthcare institutions for patient referral partnerships across target geographies. Develop and execute comprehensive strategies to establish new trade tie-ups, ensuring alignment with QI Spine's business growth objectives and clinical standards. Negotiate terms, finalize agreements, and oversee the successful integration of new referral partners into the QI Spine ecosystem. Focus on driving a consistent pipeline of new tie-up opportunities to expand our referral base significantly. 2. Relationship Management & Nurturing: Build, maintain, and strengthen long-term relationships with key opinion leaders (KOLs), referring doctors, hospital administrators, and other stakeholders within partner organizations. Act as the primary point of contact for all tie-up partners, ensuring their needs are met, and fostering mutual trust and collaboration. Organize and conduct regular meetings, workshops, and educational sessions to educate partners on QI Spine's unique approach, patient outcomes, and clinical advancements. Ensure high satisfaction among referring partners, addressing any concerns promptly and professionally. 3. Sales, Referral & Revenue Generation: Achieve and exceed aggressive targets for patient referrals and revenue generation from tie-up partners. Monitor, analyze, and optimize referral funnels from partner sources to ensure maximum conversion rates. Develop and implement strategies for cross-referral opportunities within the partner network and with QI Spine's internal clinical teams. Work closely with clinic operations and patient counselling teams to ensure a seamless patient journey from referral to consultation and treatment. Responsible for pipeline management and forecasting of referral volumes and associated revenue. 4. Market Analysis & Expansion: Conduct thorough market research and competitor analysis to identify new opportunities for tie-ups and expansion into untapped territories. Stay abreast of industry trends, regulatory changes, and competitive landscape impacting referral networks. Provide strategic insights and recommendations for optimizing referral channels and improving market penetration. 5. Performance Tracking & Reporting: Establish robust tracking mechanisms for all tie-up related activities, including partner acquisition, referral volumes, conversion rates, and revenue generated. Prepare and present regular, data-driven reports on tie-up performance, ROI, and growth opportunities to senior management. Utilize CRM tools effectively to manage partner data, communication logs, and performance metrics. What We're Looking For: Experience 5-15 years experience in business development, key account management, or sales roles, with a proven track record of achieving aggressive targets. Demonstrated expertise in establishing and managing doctor/hospital tie-ups and patient referral networks within the healthcare sector. Proven success in high-volume sales environments with a strong focus on numbers, conversions, and revenue growth. Experience in the healthcare, medical device, pharmaceuticals, or diagnostic services industry is highly preferred. Skills & Expertise Exceptional negotiation, persuasion, and closing skills. Strong relationship-building and networking capabilities, with the ability to influence and engage senior medical professionals and administrators. Excellent verbal and written communication skills, with the ability to articulate complex medical and business propositions clearly and concisely. Highly analytical with the ability to interpret sales data, identify trends, and derive actionable insights. Proficiency in CRM software and sales tracking tools. Strategic thinking with the ability to identify new business opportunities and develop effective market penetration plans. Industry Knowledge In-depth understanding of the Indian healthcare ecosystem, including hospital structures, doctor referral patterns, and patient pathways. Awareness of non-surgical pain management and spine care concepts is a significant plus. Personal Attributes Highly energetic, self-motivated, and target-driven, with an insatiable hunger for growth and achieving challenging sales objectives. Proactive, resourceful, and able to work independently while also collaborating effectively with cross-functional teams. Exceptional interpersonal skills with a patient-centric approach. Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. Education Any Graduate. An MBA or a degree in healthcare management is highly preferred. What You'll Get: A high-impact role with direct accountability for driving patient acquisition and significant revenue growth for QI Spine. The unique opportunity to shape and expand our critical referral network, contributing directly to our mission of redefining spine care. Exposure to senior leadership and cross-functional teams, offering a holistic understanding of the business and ample learning opportunities. A challenging yet immensely rewarding environment where your strategic tie-ups directly prevent unnecessary surgeries and improve patient lives. A collaborative and mission-driven workplace where you can truly be a "QIpreneur" and leave a lasting mark. Let's build better spine care. www.qispine.com
Patient Acquisition: Drive walk-ins and patient growth through referrals, repeat visits, and targeted below-the-line (BTL) marketing within the clinic's vicinity. • Revenue Optimization: Achieve and exceed revenue targets by meticulously optimizing all clinic revenue metrics. • Patient & Clinical Excellence: Ensure an outstanding patient experience and contribute to superior clinical outcomes. • Operational Efficiency: Oversee the seamless day-to-day functioning of the clinic, maintaining high standards. • Process Compliance: Uphold and enforce all clinical and operational procedures to ensure quality and consistency. • Team Leadership: Manage, motivate, and develop doctors, patient counselors, and support staff, fostering a collaborative environment.