Customer Experience Specialist

Job Description

Job Summary: As a Customer Experience Specialist at Kia Kaha Mixed Martial Arts, you'll be the friendly voice connecting with our community! Your main goal is to ensure every person, from new inquiries to long-term members, has an outstanding experience with us. You'll help new people discover Kia Kaha, support our existing members in making the most of their journey, and contribute to our overall growth. Outbound Calling: Conduct outbound calls to potential customers to introduce our products/services. Effectively communicate the value proposition and benefits of our offerings. Identify and qualify leads for the sales team. Achieve Sales Targets: Work towards achieving individual and team sales targets. Utilize persuasive and effective selling techniques to convert leads into sales opportunities. Maintain accurate records of calls, sales, and customer interactions. Customer Relationship Management: Build and maintain positive relationships with customers. Address customer concerns and queries with professionalism and empathy. Provide information about promotions, upcoming events, and product updates. Collaboration: Collaborate with the sales and marketing teams to align strategies and goals. Participate in training sessions to enhance product knowledge and sales skills. Requirements: Previous experience in customer engagement, support, or client-facing roles is a plus. Excellent communication skills, both verbal and written. Ability to build rapport and establish trust with potential/existing customers. Goal-oriented with a strong desire to meet and exceed targets. Basic computer skills and familiarity with a CRM software. Resilience and persistence in handling rejection. Diploma or graduation in any field; additional education in sales or marketing is a plus. Benefits: Competitive base salary and attractive incentives Friendly and collaborative work environment. Opportunities for career advancement. Learn valuable communication and client management skills.