Key Responsibilities: Handle and resolve support tickets efficiently within defined SLAs. Collaborate with US-based clients to understand their requirements and provide timely resolutions. Work with MS Excel to analyze and process data and generate reports. Learn and apply SQL queries to extract, manipulate, and manage data. Required Skills and Qualifications: Strong verbal and written communication skills to interact effectively with US clients Analytical mindset with problem-solving skills and attention to detail Basic knowledge of SQL or a willingness to learn is a plus Shift Timings: 5:00 PM to 02:00 AM 9:00 PM to 6:00 AM IST Work Environment: 5-day work week. Opportunity to work closely with an international client base.

Software Development Engineer Location: Pune / Bangalore Experience: 3 to 8 years About Exxat At Exxat, we are on a mission to empower the next generation of healthcare professionals through smart, scalable technology. Our integrated platform supports academic institutions in managing clinical education, compliance, assessments, and student experiences efficiently and effectively. Role Overview We are looking for Software Engineers who are passionate to work in a collaborative, fast-paced, microservices-based web solution. You will get to work on cutting-edge tech which will be used by thousands of clinical students and practitioners in the USA. As a Software Engineer , you are expected to solve complex programming problems and have an understanding about how to build HLDs and LLDs. You should have experience in building enterprise-grade software using .NET or Java stack on cloud technologies, or with modern JavaScript (Angular, React, etc.) frameworks. Understanding of Agile Scrum process is a plus. Responsibilities Deliver clean code with automated unit tests. Create High-Level and Low-Level Designs for the problem statement/feature. Hands-on expertise in high-performance backend languages like Go, C#/.NET, or Java, or expertise in JavaScript/TypeScript along with a framework like React or Angular. Full stack understanding of web/mobile/API/database development concepts and design patterns. Strive for quality, performance, usability, reliability, maintainability, and extensibility. Design and develop high-quality microservices and features, working with architects and development managers. Participate and contribute to continuously improve Agile software development processes. Work under the guidance of development managers and product owners to analyze, modify, and implement various common business needs. Get involved in tech POCs to provide recommendations and apply the outcome to realization. Implement unit, integration, and other automated tests. Understanding of DevOps, automation testing, test-driven development, behavior-driven development, serverless or microservices. Understanding of Agile Scrum and SDLC principles. Nice to Have Experience with AWS or Azure cloud technologies (such as Azure Functions, Lambda, or DynamoDB). Desired Experience 3 to 8 years of experience building enterprise-grade software. We look for good programmers (not just good technologists) who bring a deep understanding of algorithms, data structures, and SOLID principles to the table. While we operate on a .NET stack, we are not hung up on you knowing specific technologies or programming languages. Education: Bachelor's or Masters degree in Computer Science or a related engineering field.