16661 Customer Experience Jobs - Page 50

Who are we Equinix is the world s digital infrastructure company , shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You ll find belonging, purpose, and a team that welcomes you because when you feel valued, you re empowered to do your best work. Job Summary Has a substantial understanding of the job while ...

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s ...

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimi...

Job Title: Senior Nurse - LDR & OBG Company Name: Manipal Hospitals As a Senior Nurse in the LDR & OBG department at Manipal Hospitals, you will play a critical role in providing high-quality and compassionate care to women and infants during the labor and delivery process. You will work closely with a team of healthcare professionals to ensure the safety and well-being of mothers and babies, and provide support and education to new mothers as they navigate the challenges of childbirth and postpartum care. Key Responsibilities: - Provide nursing care to pregnant women during labor and delivery - Monitor fetal heart rate and uterine contractions - Assist with medical interventions such as epi...

Description Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / teaM Analyse the performance of collection agencies and provide them corrective action for improvement. Preparing daily/weekly/monthly reports basis the performance of agencies. To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels. Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators. People Management, including all HR related issues, as well as staff de...

The Position Cleo is looking for a Customer Success Associate that will work directly with existing customers and the CSM team to ensure a smooth onboarding, implementation, and renewal process. This intelligent, empathic, and high energy individual will hold responsibility within the CSM team who serve as the primary customer facing resource for all new and existing customers. Superb ability to interface with Customers, Sales, Services, Support, and Products Team is required. What You Will Be Doing Uphold Cleo s Customer Success strategy and processes Adopt existing, and develop new, methodologies and best practices Own day-to-day interactions between Cleo and a subset of customers through ...

About the Role You will support the Network Discords process by responding to customer inquiries, troubleshooting issues, and ensuring every interaction reflects professionalism and accuracy. Your work will contribute directly to customer satisfaction and operational quality in this telecom customer service role. Key Responsibilities Respond to customer inquiries via phone, email, or chat, ensuring clear, accurate, and timely information. Resolve customer concerns, complaints, and service issues with professionalism and efficiency. Process orders, returns, and exchanges, ensuring a smooth customer experience. Maintain accurate logs of customer interactions and transactions in the CRM system....

For one in the Seat: Requirements : 1. Work closely with external and internal stakeholders to ensure smooth and timely Project Execution 2. Conduct in-depth training sessions for Client Project stakeholders on using the Product 3. Assist with high severity requests or issue escalations as needed 4. Guide client on product features and how to use them 5. Drive Client Scale-Ups to reach enterprise level penetration 6. Update client about new feature developments and enhancements according to client business requirements 7. Monitor user product adoption and usage 8. Configuration and demonstrating the product to client pre-execution, if needed 9. Ensure customer satisfaction and build strong c...

Join us as a Site Reliability Engineer You ll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ) We ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications This is a great chance to work in a supportive environment with opportunities to advance your personal and career development Were offering this role at associate vice president level What youll do As a Site Reliability Engineer, you ll collaborate with feature teams to understand application changes, participate in delivery activities, and address ...

You ll be part of a team that thrives on ownership, collaboration, and innovation. This is not just about maintaining systems it s about building scalable processes, sharing knowledge, and leaving your mark on a fast-growing company. What you ll be doing Provide efficient and accurate technical support for Observe.AI s product by configuring, maintaining, and supporting software platforms within production environments to ensure customer satisfaction Serve as the liaison with Engineering to escalate bugs, outages, and product requests, while improving deflection of escalations over time. Collaborate with Customer Success, Onboarding, and Product teams to drive an outstanding end-to-end custo...

We are seeking an Engineering Manager based in Pune with a strong background in application development to lead our PLG team. In this role, you will be responsible for overseeing the Zendesk product led growth engineering teams. Your leadership will have a direct impact on the Zendesk customer experience and is vital to the success of our business. As an Engineering Manager, you will manage and inspire a team of engineers, cultivating a collaborative and innovative work environment. You will collaborate closely with globally distributed engineering teams and cross-functional stakeholders to ensure timely project delivery while maintaining high standards of code quality. What you ll be doing ...

About the Role You ll assist customers with enterprise service enquiries, document interactions in internal systems, and follow resolution pathways with accuracy. The role requires strong communication, patience, and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities Respond to customer enquiries across phone, email, or chat with clear and timely information. Address concerns, process requests, and provide updates accurately. Maintain detailed CRM documentation for every interaction. Collaborate with internal teams when cases require additional investigation. Provide clear guidance on service steps, troubleshooting, or process expectations. Ensure interact...

Whats the role A Product Motion Designer is responsible for creating engaging and dynamic visual content for a product s user interface, enhancing the overall user experience through motion graphics. They work closely with product, UX/UI, and development teams to ensure that animations, transitions, and microinteractions align with the brands aesthetic and functionality. What will be your responsibilities Design and create enticing and communicating UI Transitions, Micro-interactions, and graphics for video deliverables Animate highly engaging and stunning visuals for user education Facilitate, lead and execute storyboarding and concept building Understanding of the tech Aspect of motion imp...

Key Responsibilities: Handle all general inquiries, explain procedures, and schedule new and follow-up appointments. Smoothly facilitate, in a non-disruptive manner, patients without appointments who require urgent consultation. This may require politely requesting patients with appointments to wait longer. Clearly explain requirements to new patients to ensure procedures are completed without delay. Proactively communicate with patients in the waiting area; keep them informed and assist them when required. Receive and make telephone calls as needed. Divert calls and take accurate messages, ensuring timely and appropriate delivery. Accurately capture and ensure complete data is updated in th...

About the Company Pal Svam Power Solutions Pvt. Ltd., an authorised dealership partner of Cummins, provides high-quality power solutions, engine services, and customer lifecycle support. We emphasize service excellence, strong customer relationships, and operational reliability. Key Roles & Responsibilities *Customer Success & Relationship Management. * Manage customer onboarding, retention, renewals & overall satisfaction (CSAT/NPS). Handle customer queries, escalations & service-related issues in a timely manner. *Conduct customer follow-ups, feedback collection & VOC (Voice of Customer) analysis. Drive strategies for churn reduction, up-selling & cross-selling. *CRM Operations & Data Exce...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Remote Support Engineer will provide technical support for end-user devices, focusing on Windows OS, Microsoft Intune...

About The Role Skill required: Reinsurance - Collections Processing Designation: Record to Report Ops Associate Qualifications: BCom Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the ...

About The Role Skill required: Reinsurance - Collections Processing Designation: Record to Report Ops New Associate Qualifications: BCom Years of Experience: 0 to 1 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace ...

About The Role Skill required: Marketing Operations - Web Content Management Designation: Digital Mktg Advisory Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 c...

Experience Required 2 - 4 years Qualification Minimum 15 years of regular, full-time education (10 + 2 + 3) is mandatory. Bachelor of Commerce Job Responsibilities Responsible for optimizing stock flow and fulfillment through the supply chain by using critical thinking, data analysis, and developing & maintaining effective ways of working. Work cross-functionally with buying planning, logistics, or store operations teams, delivering key elements of the supply chain function, or driving process improvement of key facets of supply chain activities throughout the end-to-end stock flow and fulfillment process. Support and manage coordinated ordering with suppliers to optimize deliveries. Manage ...

Job Role Experience Required: 5 to 10 years of work experience in International Life and Annuity Insurance Domain Skill Requirements: BFS and/or Insurance domain knowledge preferred Experience in driving and strategizing SLA/client metrics that report health of a project (commercial and delivery) Strong customer interfacing skills with particular emphasis on customer experience management in transformation Good understanding of business with P&L responsibility Sound exposure to Project Management Methodologies, Estimation and Pre-sales support Should have an executive presence Demonstrating thought leadership and lessons learnt from other organizations as appropriate to ensure successful del...

Handle inbound/outbound calls, explain products, drive sales, resolve customer queries, update CRM, meet daily targets, provide clear communication, support virtual/walk-in processes,ensure customer satisfaction and quick issue closure HR-8240245399 Required Candidate profile Fresher/experienced with strong English and regional language skills, confident in voice process, sales-driven, customer-focused, flexible rotational shifts, and available for immediate joining.

About The Role Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Delivery Excellence Good to have skills : NA Minimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Oracle Cloud Delivery Excellence Lead you should have a proven track record in managing large-scale, complex, multi-technology (primary being Oracle Fusion Cloud) implementations, transformations, and migr...

Experience in Customer Handling, Mostly a presales role where they have to connect to the customers face to face. Coordinate with customers and resolve their queries Build & maintain relationships with a high standard of customer satisfaction. Required Candidate profile Any Graduate Experience in Customer Handling & Servicing Fluency in English & Kannada, Excellent communication Exp from Hospitality, Real Estate, Banking with prior experience in client facing role

Hiring: Associate Manager - Customer Communication & Customer Experience | Life Insurance Position: Associate Manager Department: Customer Experience / Customer Communication Work Location: Malad, Mumbai CTC: 6-8 LPA Experience Required: 5-6 years Preference: Candidates from Insurance / Contact Centre / Customer Experience background JOB DESCRIPTION: The role is responsible for managing and improving all customer-facing communication and supporting overall customer experience enhancement initiatives. The candidate will collaborate with internal teams to ensure accurate, timely and effective communication to customers across various channels. Role & responsibilities: Development and creation ...