Customer Service Associate

Fusion CX

0 - 3 years

2 - 5 Lacs

bengaluru

Posted:Just now| Platform:

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Skills Required

bpo basic usage investigation enterprise support customer experience customer service associate troubleshooting crm recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role
You ll assist customers with enterprise service enquiries, document interactions in internal systems, and follow resolution pathways with accuracy. The role requires strong communication, patience, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

Respond to customer enquiries across phone, email, or chat with clear and timely information.
Address concerns, process requests, and provide updates accurately.
Maintain detailed CRM documentation for every interaction.
Collaborate with internal teams when cases require additional investigation.
Provide clear guidance on service steps, troubleshooting, or process expectations.
Ensure interactions reflect professionalism and Fusion CX s standards of customer care.
Responsibilities may evolve based on business needs.
Job Requirements:

Strong communication skills and customer orientation

Ability to multitask and maintain accuracy in documentation

Basic proficiency with digital tools and CRM systems

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