Department: Operations Transformation Business Excellence Job Summary: We are looking for a dynamic and analytical Business Analyst to support our BPO operations. The ideal candidate will work closely with cross-functional teams to analyze business processes, identify improvement opportunities, and drive operational efficiency through data-driven insights and automation initiatives. Key Responsibilities: Analyze end-to-end BPO processes across verticals (e.g., customer service, finance & accounting, HR, etc.) to identify gaps and improvement areas. Collaborate with operations, quality, and client teams to gather and document business requirements. Develop business cases for process improvements, automation (RPA), and digital transformation initiatives. Create and maintain dashboards and reports to track SLAs, KPIs, and operational metrics. Conduct root cause analysis (RCA) for performance issues and recommend corrective actions. Support transition and transformation projects by providing data insights and process documentation. Facilitate workshops and training sessions with internal stakeholders and clients. Work with IT and automation teams to implement technology solutions aligned with business goals. Required Qualifications: Bachelors degree in Business, Operations, IT, or a related field. 2-5 years of experience as a Business Analyst in a BPO or shared services environment. Strong understanding of BPO operations, SLAs, and client management. Proficiency in Excel, SQL, Power BI/Tableau, and process mapping tools (e.g., Visio). Excellent analytical, communication, and stakeholder management skills. Preferred Qualifications: Experience with Lean Six Sigma methodologies (Green Belt preferred). Exposure to RPA tools (e.g., UiPath, Automation Anywhere). Familiarity with CRM, ERP, or workflow management systems. Certification in Business Analysis (CBAP, CCBA, or equivalent) is a plus.
The Role The Salesforce Administrator will have the capability to communicate effectively with cross discipline teams including both technical and non-technical stakeholders to deliver the best possible solutions. Reporting to a Senior Onshore Analyst, applicants will be able to communicate directly with our business analysis team to understand their needs and enhance and administer the system accordingly. The Administrator will also perform basic updates, such as add/delete users, and adding basic custom fields. Key responsibilities Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks Complete regular internal system audits and prepare for upgrades Coordinate the evaluation, scope and completion of new development requests. Assist in training of new users, and grow the Salesforce.com skill set across the organization Work independently to define and document development requirements Analyze and troubleshoot live issues when required Keep your Salesforce knowledge up to date in a fast moving and evolving IT and Digital function Skills Required Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Must demonstrate exceptional verbal and written communication skills Must demonstrate ability to communicate effectively at all levels of the organization Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes Experience Required 3+ years of experience as a Salesforce.com administrator Saleforce.com Admin (ADM201 and ADM211) certified Proven ability to design and implement new processes and facilitate user adoption. Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity Strong understanding of Salesforce.com best practices and functionality Strong data management abilities A demonstrated ability to understand and articulate complex requirements Previous experience working in a SCRUM or AGILE environment preferred Good understanding of Deployment Process (Jenkins and GIT knowledge preferred)
Position Name : Software Developer / Senior Software Developer Company Name : M/S Echo India Managed Services Pvt. Ltd. Location : Noida, India (Hybrid) Experience : Minimum 2 Years Job Description We are seeking an experienced Progress Developer to join our offshore application development team for a UK-based utility business . The role involves participating in all phases of the software development lifecycle, including: System enhancements and feature upgrades. Resolving software faults and technical investigations. Performing unit and integration testing. Creating technical documentation. Participating in team meetings, reviews, and walkthroughs. Requirements Primary Skills : Progress 4GL with ADM WebSpeed HTML JavaScript Secondary Skills (Good to Have): OpenEdge Salesforce Savvion Experience: Minimum 2 Years Candidate Profile Essential : UG B.Tech/B.E. (Any Specialization) Desirable : PG M.Tech / MCA (Any Specialization) Utilities sector experience will be an added advantage. Role Software Developer / Senior Software Developer Industry Type IT Services & Consulting / Utilities Department Engineering – Software & QA Employment Type Full Time, Permanent (Hybrid Mode) Role Category Software Development Key Skills Progress 4GL, ADM, WebSpeed, HTML, JavaScript, OpenEdge, Salesforce, Savvion, Utilities Domain, Application Development, Troubleshooting, Unit Testing, Integration Testing