Department: Operations Transformation Business Excellence Job Summary: We are looking for a dynamic and analytical Business Analyst to support our BPO operations. The ideal candidate will work closely with cross-functional teams to analyze business processes, identify improvement opportunities, and drive operational efficiency through data-driven insights and automation initiatives. Key Responsibilities: Analyze end-to-end BPO processes across verticals (e.g., customer service, finance & accounting, HR, etc.) to identify gaps and improvement areas. Collaborate with operations, quality, and client teams to gather and document business requirements. Develop business cases for process improvements, automation (RPA), and digital transformation initiatives. Create and maintain dashboards and reports to track SLAs, KPIs, and operational metrics. Conduct root cause analysis (RCA) for performance issues and recommend corrective actions. Support transition and transformation projects by providing data insights and process documentation. Facilitate workshops and training sessions with internal stakeholders and clients. Work with IT and automation teams to implement technology solutions aligned with business goals. Required Qualifications: Bachelors degree in Business, Operations, IT, or a related field. 2-5 years of experience as a Business Analyst in a BPO or shared services environment. Strong understanding of BPO operations, SLAs, and client management. Proficiency in Excel, SQL, Power BI/Tableau, and process mapping tools (e.g., Visio). Excellent analytical, communication, and stakeholder management skills. Preferred Qualifications: Experience with Lean Six Sigma methodologies (Green Belt preferred). Exposure to RPA tools (e.g., UiPath, Automation Anywhere). Familiarity with CRM, ERP, or workflow management systems. Certification in Business Analysis (CBAP, CCBA, or equivalent) is a plus.
The Role The Salesforce Administrator will have the capability to communicate effectively with cross discipline teams including both technical and non-technical stakeholders to deliver the best possible solutions. Reporting to a Senior Onshore Analyst, applicants will be able to communicate directly with our business analysis team to understand their needs and enhance and administer the system accordingly. The Administrator will also perform basic updates, such as add/delete users, and adding basic custom fields. Key responsibilities Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks Complete regular internal system audits and prepare for upgrades Coordinate the evaluation, scope and completion of new development requests. Assist in training of new users, and grow the Salesforce.com skill set across the organization Work independently to define and document development requirements Analyze and troubleshoot live issues when required Keep your Salesforce knowledge up to date in a fast moving and evolving IT and Digital function Skills Required Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Must demonstrate exceptional verbal and written communication skills Must demonstrate ability to communicate effectively at all levels of the organization Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes Experience Required 3+ years of experience as a Salesforce.com administrator Saleforce.com Admin (ADM201 and ADM211) certified Proven ability to design and implement new processes and facilitate user adoption. Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity Strong understanding of Salesforce.com best practices and functionality Strong data management abilities A demonstrated ability to understand and articulate complex requirements Previous experience working in a SCRUM or AGILE environment preferred Good understanding of Deployment Process (Jenkins and GIT knowledge preferred)
Position Name : Software Developer / Senior Software Developer Company Name : M/S Echo India Managed Services Pvt. Ltd. Location : Noida, India (Hybrid) Experience : Minimum 2 Years Job Description We are seeking an experienced Progress Developer to join our offshore application development team for a UK-based utility business . The role involves participating in all phases of the software development lifecycle, including: System enhancements and feature upgrades. Resolving software faults and technical investigations. Performing unit and integration testing. Creating technical documentation. Participating in team meetings, reviews, and walkthroughs. Requirements Primary Skills : Progress 4GL with ADM WebSpeed HTML JavaScript Secondary Skills (Good to Have): OpenEdge Salesforce Savvion Experience: Minimum 2 Years Candidate Profile Essential : UG B.Tech/B.E. (Any Specialization) Desirable : PG M.Tech / MCA (Any Specialization) Utilities sector experience will be an added advantage. Role Software Developer / Senior Software Developer Industry Type IT Services & Consulting / Utilities Department Engineering – Software & QA Employment Type Full Time, Permanent (Hybrid Mode) Role Category Software Development Key Skills Progress 4GL, ADM, WebSpeed, HTML, JavaScript, OpenEdge, Salesforce, Savvion, Utilities Domain, Application Development, Troubleshooting, Unit Testing, Integration Testing
Job Description Ability to work as individual contributor as well as a team player Hands on product / solution testing knowledge are a must. Must be experienced in testing the Web and desktop based applications. Good testing and Analytical skills. Meet schedules and deadlines as per the project requirements. Prepare Test Scenarios/Test Cases, Test Data and execute functional and non-functional testing. Develop test cases for Regression testing, System testing, error or bug retests. communicate with development and support teams in resolving customer issues. Work with development team to investigate and replicate defects. Desired Candidate Profile 2 - 4 yrs. of Experience on Manual Testing- Web Based/Desktop Applications. Good understanding of testing methodologies and concepts Understanding of SDLC, STLC, test case design, Generation and Test execution. Working experience of Quality Center Defect Tracking and Reporting skills. Well organized and self-motivated with the ability to prioritize workload. Good Communication and Logical Skills.
Job Title: Cyber Security Analyst Department: Group Services (IT) / Business Systems Reports To: Cyber Security Lead Location: Noida, India Work Model: Hybrid Employment Type: Full-time Seniority Level: Junior Level Role Overview We are looking for a dedicated Cyber Security Analyst to join our in-house security operations team in Noida. This position offers an excellent opportunity for a professional eager to develop a career in information security and play a crucial role in protecting our organizations assets, systems, and users from cyber threats. As a Cyber Security Analyst, you’ll monitor our corporate and cloud environments for indicators of compromise, respond to alerts, and support incident response and vulnerability management activities. You’ll work closely with the Cyber Security Lead and a team of skilled professionals in an evolving global cybersecurity landscape. Key Responsibilities Monitor, investigate, and respond to security incidents , performing data collection, root cause analysis, and recovery. Analyse alerts and logs from multiple security systems to detect potential intrusions or anomalies. Conduct malware analysis , triage phishing emails, and support containment and remediation. Fine-tune and optimize SIEM rules (Microsoft Sentinel) and assist with use case creation and correlation rules . Perform vulnerability management , remediation tracking, and risk mitigation activities. Utilize threat intelligence to proactively identify and neutralize potential cyber risks. Document investigations, playbooks, SOPs, and incident reports clearly and accurately. Collaborate with IT, infrastructure, and business teams to enhance overall security posture. Support continuous improvement of alert coverage and threat detection capabilities. Contribute to knowledge sharing , process improvements, and proactive threat hunting initiatives. Required Experience & Qualifications Bachelor’s degree in Information Security, Computer Science, or a related IT field. 5+ years of experience in SOC operations or incident response . Strong understanding of network and security fundamentals (TCP/IP, IDS/IPS, firewalls, protocols, etc.). Hands-on experience with Microsoft Sentinel , Microsoft Defender , Intune , and Azure Active Directory . Proficiency in Kusto Query Language (KQL) for log analysis and investigations. Experience managing EDR/XDR solutions and email security systems . Familiarity with MITRE ATT&CK , Cyber Kill Chain , and threat intelligence frameworks . Working knowledge of Vulnerability Management solutions. Ability to handle live incidents, perform RCA, and communicate findings clearly. Desired Skills & Certifications Prior experience in Incident Response and Threat Hunting . Cloud security experience, preferably with Microsoft Azure . Familiarity with large-scale cloud environments and hybrid infrastructures. Relevant certifications preferred: Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft Certified: Security Operations Analyst Associate (SC-200) Networking or Security certifications (e.g., CompTIA Security+, CEH, or equivalent). Strong organizational and multitasking skills. Excellent verbal and written communication skills for technical and non-technical audiences. Ability to work effectively under pressure in a fast-changing threat landscape. Industries: Information Technology | Cyber Security Equal Opportunity Statement South Staffordshire Water and its group companies are Equal Opportunity Employers with a culture that values diversity and inclusion . We do not discriminate based on age, race, color, gender, religion, national origin, disability, marital status, sexual orientation, or any other protected status.
Job Title: Salesforce Developer Location: Noida / Remote (with potential travel to the UK) Company: Echo Managed Services Employment Type: Full-time Role Overview The Salesforce Developer will play a key role in designing, developing, and implementing Salesforce-based solutions that meet complex business requirements. The role requires strong collaboration across technical and non-technical teams, sound coding skills, and the ability to manage multiple projects in a dynamic, agile environment. The ideal candidate will have a passion for technology , problem-solving ability , and a strong commitment to quality and continuous improvement. Key Responsibilities Translate business requirements into robust Salesforce solutions using modern development tools and frameworks. Design, build, and deploy custom applications and integrations on the Salesforce platform. Develop Apex classes, triggers, Lightning Components, Visualforce pages , and automation workflows. Apply Salesforce best practices , including CI/CD, code reuse, and secure coding standards. Collaborate with business analysts, testers, and project teams to deliver high-quality outcomes. Participate in agile development cycles , sprint planning, and daily stand-ups. Support DevOps integration and promote a culture of continuous delivery. Analyse, debug, and troubleshoot production issues and provide timely resolutions. Maintain up-to-date knowledge of Salesforce releases, new features, and platform updates. Technical Skills & Experience 3+ years of hands-on Salesforce development experience. Salesforce App Builder Certification (mandatory); Platform Developer I preferred. Proficiency in Apex, Visualforce, Lightning Components, and SOQL . Strong understanding of Salesforce configuration (Custom Objects, Validation Rules, Workflows, Process Builder, Flows, Approval Processes). Experience in Web Service Integration using SOAP and REST APIs. Familiarity with Force.com Data Loader , Ant Migration Tool , and GIT for version control. Knowledge of Salesforce deployment processes and design patterns. Experience translating requirements into technical design documents and delivering scalable solutions. Non-Technical / Soft Skills Excellent English communication skills (written and verbal). Ability to collaborate effectively with technical and non-technical stakeholders. Strong time management and prioritization abilities. Proficiency in project status reporting and progress tracking. Analytical mindset with strong attention to detail. Familiarity with ITIL / Agile frameworks preferred. Why Join Echo Managed Services? Opportunity to work on cutting-edge Salesforce transformation projects in collaboration with Accenture and Salesforce . Exposure to global clients and innovative SaaS platforms . Career development and international learning opportunities . Inclusive, dynamic, and growth-oriented work culture.
Job Title: Voice Process Executive Location: Sector 62, Noida Company: Echo India Managed Service Employment Type: Full-time | Rotational Shifts Role Overview We are seeking dynamic and customer-focused Voice Process Executives with prior experience in handling international voice processes (UK, US, or Australian clients). The ideal candidate will be confident, empathetic, and adept at resolving queries while delivering exceptional customer service. Youll be part of a motivated and multicultural team working to enhance Echo’s reputation for service excellence across the globe. Key Responsibilities Handle inbound and outbound voice calls to resolve customer queries efficiently. Deliver exceptional customer service with professionalism, clarity, and empathy. Record accurate details of every customer interaction in CRM systems. Collaborate with team members to achieve individual and team KPIs . Communicate effectively with international clients across multiple time zones . Identify opportunities for process improvement and support operational efficiency. Required Skills & Competencies Excellent verbal and written English communication skills. Strong interpersonal, listening, and problem-solving abilities. Ability to multitask and work effectively under pressure. Proficiency in Microsoft Office (Excel, Word, Outlook) . Proactive attitude , adaptability, and commitment to customer satisfaction. Experience & Qualifications 1 - 3 years of experience in international voice process (UK, US, or Australian shift exposure mandatory). Experience in utility, energy, or water industry processes preferred. Graduate in any discipline (preferably Communications, English, or Customer Service). Preferred / Good to Have Prior experience supporting utility sector clients (water, power, or energy). Familiarity with CRM platforms and call management systems . Adaptability to new technologies and evolving client requirements. Why Join Echo India? Be part of a fast-growing global organization with clear career progression. Work in a diverse and inclusive environment. Get exposure to international processes and premium global clients . Access continuous learning and professional development programs. Thrive in a culture that values innovation, excellence, and teamwork . Grow with Echo. Lead with Excellence. Deliver with Heart.
Job Description: - Respond to customer inquiries via correspondence (email, letter, etc.) in a t imely and professional manner Resolve customer complaints and issues to the best of their ability Follow established procedures and protocols when handling customer correspondence Accurately document customer interactions and updates in the company's CRM system Meet or exceed performance targets and quality standards set by the company Attend training and development sessions as required Responsible for maintaining the data integrity and confidentiality. Follow the schedule and shift timings as provided by the organization. Educational Qualification Required: - Should have bachelor’s degree. Proficient computer skills Punctual , Motivated Demonstrated track record of excellent verbal and written communications skills to effectively exceed the expectations of our clients. Contact: snehakumari@echo-ms.com Job Type: Full-time Pay: ₹22,000.00 - ₹24,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person