13571 Customer Experience Jobs - Page 47

About The Role Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 co...

About The Role Skill required: SME - Service Desk Non-Voice Support Designation: IT Customer Service Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Position Summary :NICE CXone Support and Development Engineer will be responsible for providing technical support and developm...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education NICE CXone Support and Development Engineer will be responsible for providing technical support and development services for the NI...

About The Role Job Title - GN - SONG - Service - Google Gen AI - Senior Manager Management Level 06 / Senior Manager Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Google Generative AI Studio Good to have skills NA Experience Minimum 1 3+ year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance . Areas of Work Service Google Gen AI , Solution and Platform Design Roles & Responsibilities As part of these, you will drive the following Ability to provide CX solution with ...

About The Role Skill required: Delivery - Digital Analytics Designation: I&F Decision Sci Practitioner Assoc Mgr Qualifications: Any Graduation/Master of Business Administration Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving cli...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly experienced Manager – Contact Center Transformation with 12+ years of experience in Contact Cente...

About The Role Skill required: Delivery - Digital Analytics Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We em...

About The Role Skill required: Delivery - Customer Insights Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. W...

About The Role Skill required: Delivery - Digital Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We...

About The Role Skill required: Property & Casualty- Claims Processing - Insurance Claims Designation: Claims Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(Domestic) - Intermediate Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and huma...

About The Role Skill required: Property & Casualty- Claims Processing - Insurance Claims Designation: Claims Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 1...

Role & responsibilities Welcome customers and ensure a warm and professional first impression. Handle customer registration and KYC (Know Your Customer) documentation as per company policy. Maintain accurate and updated customer records. Coordinate with internal departments to ensure smooth customer experience and service delivery. Manage front-office operations, hospitality, and visitor management. Handle customer queries and resolve issues promptly and efficiently. Assist in organizing customer engagement activities and feedback sessions. Preferred candidate profile Graduate in any discipline. 1 to 5 years of experience in customer service, front office, or hospitality roles. Excellent ver...

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi

Understanding of MS Office tools, SEO/SEM techniques & Analytics will be appreciated. Responsible for end-to-end management of digital leads (From inquiry to retail) for the entire personal portfolio. Required Candidate profile Experience 4+ Years in Digital Marketing (Minimum 2 years of TL SM Experience). Sales exposure is a must. Good knowledge of current technology trends and social media.

Responsibilities: * Increase sales through effective communication & marketing strategies * Handle customer queries with professionalism & efficiency * Maintain strong relationships with customers & colleagues Performance bonus

We are looking for a highly skilled and experienced Food & Beverage Associate to join our team at Courtyard by Marriott. The ideal candidate will have 1-2 years of experience in the hospitality industry, preferably in hotels and restaurants. Roles and Responsibility Manage food and beverage operations to ensure high-quality service and customer satisfaction. Coordinate with kitchen staff to prepare and cook food items according to recipes and presentation standards. Maintain cleanliness and organization of food storage areas, refrigerators, and freezers. Ensure compliance with health and safety regulations and maintain a safe working environment. Collaborate with other departments to achieve...

We are looking for a highly skilled and enthusiastic Waiter to join our team at Fidato Hotels. The ideal candidate should have 0-2 years of experience in the hospitality industry. Roles and Responsibility Provide excellent customer service and ensure guest satisfaction. Manage table settings, serve food and beverages, and handle cash transactions accurately. Maintain a clean and organized workspace, adhering to health and safety standards. Collaborate with other staff members to achieve sales targets and improve customer experience. Handle complaints professionally and courteously. Participate in ongoing training and development to enhance skills and knowledge. Job Requirements Ability to wo...

Responsibilities: • Develop and maintain a comprehensive understanding of all applicable regulations. • Monitor changes in applicable regulations and advise management and technical team of necessary changes to ensure continued compliance. • Conduct regulatory market research and analysis to identify trends, opportunities, and competitive landscape. • Handling client technical queries and converting to business. • Manage and negotiate with client, quotation and agreements with clients and partners. Participate in industry events, conferences, and trade shows to promote the company and its services. Need based travel is required to be done. • Identify and develop business opportunities that d...

Operations Executive express their operations strategies and objectives to make sure that the company which they are working for reaches its target and operates effectively.Assisting various other higher executives/ also the owner of the company

Should have strong experience in Accounting, GST, Tally work. having Complete Knowledge of Account & Finance department work. Create detailed business plans to facilitate the attainment of goals and quotas. Required Candidate profile Excellent communication skills.Ability to understand client needs and handle the negotiation process.Strong time management skills.Computer skills, especially MS Office and CRM software.

Customer Feedback & Insights Collect post-usage feedback from customers across all platforms Analyze product experience, comfort, durability, sizing & quality issues Share structured feedback reports with the Quality & Product teams Track feedback trends and support root-cause analysis Online Ratings & Marketplace Management Monitor and maintain review & rating performance on 3P portals (Amazon, Flipkart, Myntra, etc.) Identify negative reviews & support proactive resolution Drive improvement in average product ratings Customer Complaints Handling Review and respond to escalated customer complaints Ensure complaint logs are maintained and closed within TAT Maintain detailed record of custome...

Implementing various development, testing, automation tools, and IT infrastructure. Planning the team structure, activities, and involvement in project management activities. Managing stakeholders and external interfaces. Required Candidate profile Defining and setting development, test, release, update, and support processes for DevOps operation. Have the technical skill to review, verify, and validate the software code developed in the project

Take accountability and Manage operations for multiple cities - partner operations, vendor operations, 1P Catalog Logistics, Ads marketing campaigns Work with City leads to ensure strict adherence to the set process and KPIs are met. Ensures the partner is meeting the performance/expectations. Develop new strategies to streamline processes and reduce cost Works with the Vendors to ensure best quality, TAT adherence Interact closely within all sections of the company to figure out the improvement areas and execute seamlessly across geographies. You'd fit in if: You can Drive High performance customer focused culture : Being obsessed by metrics and diving deep to find root causes quickly, to d...