9468 Customer Experience Jobs - Page 47

With the IKEA India Way Forward and approved Omnichannel Market Development Plan (FY25 30), we are proud to announce a significant step in our journey the launch of our first physical Customer Meeting Point (CMP) in Pune! After five years of serving the Pune market through our online channel, this new CMP marks a meaningful evolution in how we connect with our customers. It brings us closer to the community, offering a seamless, inspiring, truly omnichannel IKEA experience and makes us more accessible, sustainable, and customer centric. Together, we re shaping the future of home furnishing. The upcoming CMP will be an IKEA Small Store S, spanning approximately 2,800 sqm of gross area, and wi...

Your Role Identifies current and future customer s requirements by establishing personal rapport with potential and actual customers Demonstrate an understanding of what the customer will needs, and manage expectations Making Technical presentations and demonstrating how a product will meet their requirements Work with the customer to problem-solve through every hurdle during the sales process. Maintains professional and technical knowledge by attending different exibhition and Trade show Prepares sales engineering reports by collecting, analyzing, and summarizing sales information. Offering after sales support service Should be Familiar with tendering Activities Handling South India Region ...

Job Summary PayPal is seeking an experienced Senior Product Manager to drive the strategy and execution of our AI/ML Platform that powers intelligent experiences across our global payments ecosystem. Youll be responsible for building and scaling the foundational infrastructure, tools, and services that enable PayPals engineering teams to develop, deploy, and manage machine learning models at scale. Job Description Essential Responsibilities Uses data to build insights on product requirements consistent with the shared vision for the product. Gathers insights from the customer experience and customer needs to input to product requirements Analyzes research, market analysis and usability studi...

Amazon is on mission to reinvent pharmacy and drive the future of online purchase of pharmacy products. You will work on a team where you can make an impact every day, at every level. The growth of the business and the complex customer problems make this role an exciting and interesting proposition. Expect to get involved in high visibility, high impact new projects and initiatives, drive customer experience for the category, and help build plans for the future, in addition to exposure to senior stakeholders across product, engineering, business, operations. Amazon Pharmacy is looking for an experienced product manager with expertise and passion to imagine, build and manage an innovative pro...

Job Description Jl1 Process Expert 1)Excellent in system processing, speed and quality of data entry 2)Should be work as an individual contributor and deliver on KPI s and daily tasks 3)Should be able to troubleshoot issues with the identification of process issues. Solution oriented 4)Horizontal stitching of the E2E process, able to understand process maps and create IOP/SOP. Should know how to file manage and process data. 5)Ensuring data quality input for Customer, Vendor master data Standard material codes 6)Testing E2E files, Process Flows, Data flows, and reporting capabilities, and Control effectiveness 7)Troubleshoot, investigate escalate testing process challenges to the correct des...

We are seeking an experienced Senior Software Development Engineer to serve as a technical leader in our new Bangalore organization, architecting the next generation of AI-powered seller support systems. As a founding senior engineer, you will shape the technical direction of our platform while mentoring teams and establishing engineering excellence. You will drive the technical architecture of our intelligent support platform, designing and implementing scalable solutions to enhance our customer experience. Your work will directly impact Amazons ability to transform its seller support experience, consolidating various tools into a unified, AI-powered platform serving large seller base globa...

Berger Paints India Ltd ( British Paints Div ) is looking for Senior Retail Sales Officer to join our dynamic team and embark on a rewarding career journey A Sales Officer is responsible for promoting and selling a company's products or services to customers The job description typically includes the following responsibilities: Developing and implementing sales strategies to meet company goals Building and maintaining relationships with clients Identifying new business opportunities and exploring untapped markets Conducting market research and analysis to stay updated on industry trends and competitors Presenting products or services to potential customers and negotiating contracts Maintaini...

Berger Paints India Ltd ( British Paints Div ) is looking for Senior Retail Sales Officer to join our dynamic team and embark on a rewarding career journey A Sales Officer is responsible for promoting and selling a company's products or services to customers The job description typically includes the following responsibilities: Developing and implementing sales strategies to meet company goals Building and maintaining relationships with clients Identifying new business opportunities and exploring untapped markets Conducting market research and analysis to stay updated on industry trends and competitors Presenting products or services to potential customers and negotiating contracts Maintaini...

Process service requests efficiently and accurately while maintaining high service standards Liaison with relationship managers, product/operations team Ensuring delight in respect of customer experience with the Bank Handle all service requests and queries from customers, liaison with RMs, Product/Ops teams and ensure timely delivery of services Ensure smooth interaction with customers and quick processing of transactions within SLA Ensure compliance to Regulatory Guidelines, Banks policies in all processes and workflows Scrutiny of docs submitted by the client for processing Obtaining Exchange rate for the transactions from dealing room Scanning of docs , transmit to TFC/DTFC First Time Ri...

Manage the liability product acquisition thru leads from digital channel and propensity bases, delivering our prospective liability clients a superior customer experience Acting as a single point of contact till the customer is on boarded-- Achieve the monthly assigned business targets through effective conversion ratio, right product mix, defined average sourcing value and cross-sales generating fee income across investment, assets and cards Effectively utilize all applications, tools, and databases used to process transparent end to-end client support Proficient with systems related to Banking transactions and services Strictly adhere to the internal control policies and ensure that the or...

Intrans Electro Components is looking for Sales Associate (Female ) to join our dynamic team and embark on a rewarding career journey Greeting customers and providing them with product information and assistance Conducting product demonstrations and providing recommendations to customers Processing customer orders and ensuring that they are fulfilled in a timely and accurate manner Following up with customers to ensure that they are satisfied with their purchases and addressing any issues or concerns they may have Assisting with the merchandising and display of products to ensure a visually appealing and organized store environment Maintaining accurate records of sales transactions and inven...

About The Role This is an Internal document. Role This position will manage a team of 6 to 8 Privy RMs Hire, train, monitor and ensure KRA / SOP delivery of Privy Relationship Managers Responsible to drive business through key products of CASA, Trade & Fx, Assets and Insurance Role: This position will manage a team of 6 to 8 Privy RMs Hire, train, monitor and ensure KRA / SOP delivery of Privy Relationship Managers Responsible to drive business through key products of CASA, Trade & Fx, Assets and Insurance Deliver on portfolio health parameters like grouping, activation etc to maintain a high quality HNI book. Focus on acquisition to organically increase base of book Focus on service deliver...

About The Role RoleProduct Manager Tech - Contact Centre Business Team Responsibilities: Provide support for various products within the contact centre business team. Address and resolve bug fixes promptly to maintain product reliability. Conduct user acceptance testing for projects to ensure quality and adherence to requirements. Develop and implement logical structures for reports to enhance operational efficiency. Demonstrate a proactive approach to problem-solving and continuous improvement Generate innovative ideas to address problems and improve existing processes. Maintain a customer-centric focus to ensure products meet user needs and expectations. Co-ordinate with various stakeholde...

About The Role CEC Officer - Inbound Credit Cards Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process...

Job Responsibility Location - PUNE - SP Info-city Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service; troubleshooting for Network, Internet etc. Meets defined KPIs including NPS and sales; Processes transactional activities in line with Vodafone standards, policies and processes; Provides accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs; Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (e.g. to...

Age - Max 30 years Local Candidates for the location and having 2 wheeler preferred Job Description: Drive Business Development by identifying and executing opportunities within Bancassurance channels. Execute and implement effective Sales and Customer Retention Strategies to achieve growth objectives. Foster strong Relationship Management with channel partners to improve collaboration and drive results. Balance Customer Service excellence with sales acquisition initiatives, ensuring seamless customer experience. Ensure strict adherence to regulatory and internal compliance guidelines to maintain operational integrity. Support the achievement of assigned targets** on a month-on-month basis i...

Manage complete lifecycle ITIL frame work which includes Incident , Change, Patch and Problem management Responsible for planning, tracking milestones, activity schedules, issue resolution, resourcing, costs etc. Prepare, Execute & Track various plans Weekly and month report Coordinate with implementation team for timely completion of planned items Periodic Communication Updates to Stakeholders Manage & Track Vendor Resource Deployment Escalation Management Coordinate with various teams & stakeholders and track delivery as per agreement Vendor Management for sourcing Resources, hardware, connectivity, OS and software licenses etc. Periodic Reporting Obtain customer feedback and make sure the...

About The Role This is an Internal document. Role This position will manage a team of 6 to 8 Privy RMs Hire, train, monitor and ensure KRA / SOP delivery of Privy Relationship Managers Responsible to drive business through key products of CASA, Trade & Fx, Assets and Insurance Role: This position will manage a team of 6 to 8 Privy RMs Hire, train, monitor and ensure KRA / SOP delivery of Privy Relationship Managers Responsible to drive business through key products of CASA, Trade & Fx, Assets and Insurance Deliver on portfolio health parameters like grouping, activation etc to maintain a high quality HNI book. Focus on acquisition to organically increase base of book Focus on service deliver...

CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound About The Role CEC - Service Assurance Officer Department Customer Experience Center Location Thane Reporting Relationship CEC Team Leader Service Assurance Position Grade Assistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senio...

About The Role CEC - Unit Manager - Inbound CEC - Unit Manager - Inbound-Customer Experience Center-Contact Centre Inbound Department Customer Experience Center Location Thane/Noida Reporting Relationship CEC Head Position Grade Associate Vice President/Vice President Job Role Responsible for management of the Inbound teams for Liabilities/Assets or Cards Partnering & collaborating with sponsoring business Verticals for new mandates Meeting Budgeted Productivity and Cost to Income ratios as per Service level agreements with Principals. Ensuring superior service & sales delivery for a range of diverse financial services in a highly quality focused and challenging environment. Strategize and i...

Position - CEC Officer - Inbound - Premier-Customer Experience Center-Contact Centre Inbound Department - Customer Experience Center Reporting Relationship, CEC Team Leader - Inbound Position Grade - Assistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer qu...

About The Role RoleProduct Manager Tech - Contact Centre Business Team Responsibilities: Provide support for various products within the contact centre business team. Address and resolve bug fixes promptly to maintain product reliability. Conduct user acceptance testing for projects to ensure quality and adherence to requirements. Develop and implement logical structures for reports to enhance operational efficiency. Demonstrate a proactive approach to problem-solving and continuous improvement Generate innovative ideas to address problems and improve existing processes. Maintain a customer-centric focus to ensure products meet user needs and expectations. Co-ordinate with various stakeholde...

Position - CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound Department - Customer Experience Center Reporting Relationship - CEC Team Leader - Inbound Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (...

Position - CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound Department - Customer Experience Center Reporting Relationship - CEC Team Leader - Inbound Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (...

Position - CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound Department - Customer Experience Center Reporting Relationship - CEC Team Leader - Inbound Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (...