16661 Customer Experience Jobs - Page 47

Interview for Customer Service Jobs in Mauritius( freshers can also apply) For Telephonic Round: Call 9240234024 (100 Hot Line No.) Or you can WhatsApp on 9540377764 (CITA Official WhatsApp Team) Requirements: * Age: 18 to 30 * Fresher or 1+ year experience in Customer Service / Hospitality / Front Office * Good English & strong communication skills * Well-groomed, polite & customer-oriented * Hospitality / Customer Service Diploma is an added advantage Key Responsibilities: * Greeting and assisting customers professionally * Handling customer inquiries through phone, email or in person * Providing accurate information regarding services, facilities, and processes * Maintaining high service ...

The Assistant General Manager / Deputy General Manager- Client Relationship Management will be responsible for overseeing and enhancing the client experience through effective management of documentation, client queries, and engagement processes. Based at Head Office - this role requires excellent communication skills, a strong focus on customer service, and the ability to work collaboratively across departments to ensure client satisfaction and retention. Key Responsibilities: Build & maintain relationships with clients. Escalating & resolving the concerns as raised by Staff or by Clients. Coordinate with Internal Departments to ensure that the business needs are fulfilled effectively. Resp...

As a Network Performance Optimization (NPO) Engineer, you will monitor and analyze network performance, identify and diagnose root causes of issues, and implement optimization actions such as QoS adjustments, parameter tuning, and software upgrades to ensure continuous improvement and address potential problems. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Lead and serve as the primary contact for specific technical domains and Original Equipment Manufacturers (OEMs), managing project deliverables independently. Engage with customers as a Subject Matter Expert (SME), offering technical guidance and insights. Optimize network performance through traffic, capacity, and neighbor management t...

As a Network Performance Optimization (NPO) Specialist, you will monitor and analyze network performance, identify and diagnose root causes of issues, and implement optimization actions such as QoS adjustments, parameter tuning, and software upgrades to ensure continuous performance. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Lead and serve as the primary contact for specific technical domains and Original Equipment Manufacturers (OEMs), managing project deliverables independently. Engage with customers as a Subject Matter Expert (SME), offering technical guidance and insights. Optimize network performance through traffic, capacity, and neighbor management to enhance Key Performance Ind...

As a Network Performance Optimization (NPO) Engineer, you will monitor and analyze network performance, identify and diagnose root causes of issues, and implement optimization actions such as QoS adjustments, parameter tuning, and software upgrades to ensure continuous HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Lead and serve as the primary contact for specific technical domains and Original Equipment Manufacturers (OEMs), managing project deliverables independently. Engage with customers as a Subject Matter Expert (SME), offering technical guidance and insights. Optimize network performance through traffic, capacity, and neighbor management to enhance Key Performance Indicators (KPIs) ...

As a Sales Officer, your primary responsibility is to drive and optimize dealer performance through effective KPIs and performance management. You will play a crucial role in deploying learning and development programs aimed at improving customer experience, dealer behavior, sales techniques, and overall business development. Additionally, you will act as the single point of contact for dealers, providing comprehensive help and support, including policies, Taro Hub deployment, and enhancing digital presence. Your involvement in field promotions, targeting mechanics, end customers, product displays, and van campaigns will be instrumental in boosting sales and brand visibility. - Monitor and a...

As a Jewellery E-commerce Executive, your role involves managing and growing the company's online presence within the Gems & Jewellery industry. You will handle various e-commerce operations, product listings, online sales, and customer experience while analyzing data to enhance performance. Key Responsibilities: - E-commerce Operations: It is your responsibility to manage and optimize the company's online store to ensure smooth functionality and provide users with a positive experience. - Product Management: Oversee product listings by maintaining accurate descriptions, images, and pricing to enhance their appeal. - Online Sales: Drive online sales across different channels, such as the com...

Role Overview: As a key individual in the Insurance Consulting practice at the company, you will play a crucial role in executing consulting projects, owning and managing specific work threads, and developing plans for components of engagements. Your responsibilities will include delivering projects for insurers in various areas such as operations transformation, distribution and marketing transformation, cost reduction, digital transformation, and platforms implementation. Additionally, you will bring in your rich knowledge and experience of the Insurance industry to offer trusted advisory on business implications, technology decisions, transformation roadmaps, and challenges to the clients...

As a member of TDCX, you will have the opportunity to work with the world's most loved brands and be surrounded by awesome, diverse people. You will be part of a positive culture that encourages you to #BeMore at work. Here are some key reasons to consider working with TDCX: - Attractive remuneration, great perks, and performance incentives - Comprehensive medical, insurance, or social security coverage - World-class workspaces - Engaging activities and recognition programs - Strong learning and development plans for your career growth - Easy to locate area with direct access to public transport - Flexible working arrangements - Be coached and mentored by experts in your field - Join a globa...

As a Product Manager for Merchant Lending, your role will involve working closely with business, growth, design, and cross-functional teams to understand product use cases, customer journeys, business applicability, and the impact of each use case. You will need the ability to comprehend different technology platforms, their features, collaborate with solution architects/engineering leads, write detailed product requirement documents, manage future roadmaps, and deliverables. Key Responsibilities: - Define and optimize funnels to drive adoption, reduce drop-offs, and improve approval/disbursement rates. - Utilize data to identify bottlenecks, define hypotheses, conduct experiments (A/B), and...

Role Overview: You will be part of the Services Excellence team within Oracle Analytics, focusing on innovating, building, and supporting service management technologies and capabilities to enhance customer experience, scalability, availability, reliability, and security of our products. Your primary responsibility will be to work with Oracle's top Fusion Analytics customers to drive user adoption of Fusion Data Intelligence, ensuring customer success and increased product usage. Key Responsibilities: - Partner with the solution engineer to guide customers through their adoption journey, from onboarding to adoption, to enhance customer usage and product success. - Remove adoption blockers by...

Job Description Role Overview: As a Customer Service Representative at Connect System India Pvt. Ltd., located in MG Road, Bangalore, you will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Key Responsibilities: - Handle customer inquiries and provide appropriate solutions - Ensure customer satisfaction by addressing customer concerns effectively - Enhance the overall customer experience through excellent service delivery - Utilize customer service and support skills to assist customers efficiently - Demonstrate excellent communication and interpersonal skills - Multitask effectively and perfor...

Join our team at FIS and take on the role of Director of Digital Transformation, where you will lead the technology strategy in transforming our contact center operations and enhancing customer experience. As part of the GBPO transformation team, your responsibilities will include defining, implementing, and maintaining transformation opportunities for our clients, with a focus on optimizing costs and prioritizing customer satisfaction. **Role Overview:** As the Director of Digital Transformation at FIS, you will play a key role in defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will collaborate with senior leaders...

Role Overview: As the Lead for Rider Experience in INSA, you will be the ultimate advocate for our riders in the region, obsessing over their end-to-end journey. You will play a critical role in shaping, designing, and implementing strategies that ensure delightful, real-time, and efficient resolutions for issues our users encounter. This is a highly impactful role that requires a blend of strategic thinking, operational excellence, and strong cross-functional collaboration. Key Responsibilities: - Own the Rider Experience: Deeply understand the end-to-end rider journey in INSA, identifying pain points, opportunities, and unmet needs. - Strategy & Implementation: Design, develop, and execute...

As an Inbound Sales Specialist at Equitysoft Technologies Pvt. Ltd., located in Ahmedabad, your role will involve managing customer inquiries, providing exceptional customer service, enhancing customer experience, and promoting sales through effective communication. You will support customers by addressing their needs and offering appropriate solutions. Key Responsibilities: - Manage customer inquiries effectively - Provide exceptional customer service - Enhance customer experience - Promote sales through effective communication - Support customers by offering appropriate solutions Qualifications: - Customer Service, Customer Support, and Customer Experience skills - Sales and Communication ...

In this role as VP Revenue Growth, you will be responsible for leading the company's revenue strategy and execution, focusing on driving profitable growth across various demand channels. Working closely with the cofounders & CXOs, you will play a crucial role in scaling the business, optimizing pricing strategies, and enhancing the brand positioning to differentiate it in the market. This high-impact leadership position directly influences the company's trajectory and results. Key Responsibilities: - Lead revenue growth initiatives across online channels (brand web-app, OTAs), inside sales, and B2B/offline segments. - Develop and execute strategies to increase direct bookings and improve cus...

Company Description Suti is a brand dedicated to timeless ethnic elegance, combining India's rich cultural heritage with contemporary designs and exquisite craftsmanship. Founded in 2013 in Jaipur, Suti offers a diverse collection, including Kurtis, Kurta sets, Co-ord sets, and Bottoms that blend tradition with modern style. With over 250 larger format stores, 150 multi-brand outlets, and 30 exclusive brand outlets across India, Suti has become a fashion destination for the modern woman. Through quality craftsmanship and affordable luxury, Suti empowers women to express themselves with confidence. The brand remains committed to delivering versatile, stylish, and comfortable ethnic wear for e...

Some Careers Open More Doors Than Others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. This job profile provides a broad overview of the Job Personal Financial Consultant The Personal Financial Consultant role is accountable for remotely managing Premier non qualified customers. The role holder will develop, engage, retain and activate clients through the identification of customer needs and opportunities to create deeper and stickier relationships...

We are looking for a proactive Senior Business Development Associate to own the final stage of the sales funnel and drive learner enrollments. In this role, you will engage directly with prospective learners by calling parents & taking follow-ups on career and program benefits, and ensure high conversion rates through structured follow-ups. This is an individual contributor role focused on maximizing enrollments while delivering a seamless learner experience. Key Responsibilities Connect with prospective students through phone/video calls to understand concerns, clarify doubts, and drive leads toward closure. Follow up continuously and ensure timely conversion of leads. Manage the complete s...

Zooper India Trampoline Park is seeking a friendly, proactive and organized Customer Relations cum Party Manager to deliver outstanding guest experiences while managing birthday parties and group events. The role focuses on building strong customer relationships, ensuring smooth party execution and maintaining high service standards across all guest touchpoints. Key Responsibilities Customer Relations • Welcome and engage guests warmly to ensure a memorable experience • Handle customer inquiries, feedback and complaints professionally • Build strong relationships with guests to encourage repeat visits and referrals • Promote Zooper party packages, memberships and offers to walk-in and existi...

Drive retention strategy across channels, enhance end-to-end customer journeys, analyze cohorts and CX metrics, improve repeat purchase and LTV, partner with marketing, product and ops, track NPS, CSAT and churn, and build a high-performing CX team. Required Candidate profile 6+ years in retention, CX or growth roles with strong analytical skills. Experience in customer engagement and lifecycle management, ability to convert insights into action. Food tech is preferred.

Position Title: Manager Customer Experience Department: Marketing Location: Noida Experience Required: 5+ yrs Industry Preference: Diagnostic / Healthcare / E-commerce / Service led Education: Bachelor's degree, MBA preferred About Us Redcliffe Labs is India's fastest growing omnichannel Pan India diagnostics service provider having its services in 220+ cities through a network of 80+ owned advanced labs and 2000+ Collection Centres powered by home sample collection across India. We are on a mission to provide quality healthcare services at affordable rates making diagnostics easily accessible and convenient to one and all. Role Summary The Customer Experience Manager / Senior Manager will b...

About The Role The Strategy & Operations role for Virtual Office at myHQ is a position focused on process excellence, operational efficiency, problem-solving, and business strategy execution . The role ensures seamless onboarding, documentation accuracy, customer experience, cross-functional coordination, and continuous improvement to scale the VO business sustainably. This is a high-ownership role with direct business impact. Key Responsibilities Operations Excellence Manage end-to-end Virtual Office operations, including documentation, verification, activation, and compliance. Ensure 100% accuracy in KYC validation, agreement creation, address proof issuance, and invoicing workflows. Maint...

Role Overview: You have the opportunity to join Walkaroo, a leading Indian footwear brand on a transformative journey to enhance brand perception, expand Direct-to-Consumer (D2C) and online sales, and become a preferred choice for customers seeking aspirational yet accessible footwear. As the Head of D2C & Online Sales, you will play a crucial role in defining and executing the D2C strategy, driving online sales growth, and establishing a strong brand presence on walkaroo.in and other online channels. Key Responsibilities: - Develop and implement a comprehensive D2C strategy for walkaroo.in to achieve exponential growth in online sales and market share. - Define key performance indicators (K...

As an intern at our company, your day-to-day responsibilities will include: - Creating balanced, breed-appropriate diet charts for dogs and cats based on age, weight, health condition, and lifestyle - Assisting pet parents with feeding schedules, supplement recommendations, and care instructions, especially during the first few weeks post-adoption - Providing support in identifying early signs of common issues like digestion problems, food allergies, or lack of appetite, and advising on initial steps or vet care - Collaborating with the customer experience team to stay in touch with pet parents and ensure their concerns are heard and addressed - Making pet care simple and understandable for ...