16661 Customer Experience Jobs - Page 49

Key Responsibilities: 1. Training Design & Facilitation Design and deliver structured training modules aligned with retail SOPs and business objectives. Conduct induction covering brand orientation, grooming standards, customer service, and store operations. Deliver continuous learning sessions on sales effectiveness, VM standards, and seasonal campaigns. 2. Product Knowledge & Customer Experience Equip staff with in-depth knowledge of fabric, fits, styling, and new collections. Coach on upselling, cross-selling, and managing objections to enhance conversion. Reinforce customer-first behaviors to create memorable brand experiences. 3. Store-Level Coaching & Enablement Conduct regular store v...

Role Overview Responsible for ensuring consistent and impactful visual merchandising standards across all Mumbai stores to drive customer experience and product sell-through. Key Responsibilities 1. VM Execution Implement brand VM standards across windows, mannequins, focal points, and in-store displays. 2. Store Audits & Compliance Conduct regular store visits and VM audits, ensuring adherence to guidelines. 3. Product Placement Plan and optimise displays based on new arrivals, seasonal stories, and sales trends. 4. New Store Openings Lead VM planning, setup, and execution for new store launches in the region. 5. Training & Support Train store teams on VM maintenance, styling basics, and da...

About the Role To accelerate the growth of our consulting business, we are recruiting a Consultant to join our expanding team. An ideal candidate will have a sound knowledge of the Petrochemical sector with understanding of emerging trends in Sustainability & Plastic Circularity. Responsibilities Executing and delivering on consulting projects, to meet and exceed profitability targets Developing analysis for market, pricing, competitiveness and economic assessments for project feasibility and transaction support Preparing clear and well written reports and presentations, and interactions with clients as needed Developing and maintaining consulting and analytical models such as global long te...

Apply your expertise in LLM models to design, develop, and implement scalable machine learning solutions that address complex language translation-related challenges in the eCommerce space. Collaborate with cross-functional teams, including software engineers, data scientists, and product managers, to define project requirements, establish success metrics, and deliver high-quality solutions. Conduct thorough data analysis to gain insights, identify patterns, and drive actionable recommendations that enhance seller performance and customer experiences across various international marketplaces. Continuously explore and evaluate state-of-the-art modeling techniques and methodologies to improve ...

About The Role This job involved leading a team whose primary role involved in supporting the data entry updates/ gathering required information / documents to support claim finalization. As part of the role the teams review images and documentation received with regards on the claims and as per guidelines update the information into the system and perform follow ups with vendor for the required information. Managing tasks and workflows in accordance to set standards and ensuring necessary claims processing guidelines are being adhered to through the process. Handling new hire training and transitions for the scope of services. Will need to have a high interest in driving domain certificatio...

As an Operations & Customer Experience Intern at ORNAZ, a fast-growing D2C fine jewellery brand, you will play a crucial role in ensuring seamless order delivery and exceptional customer communication. Your primary focus will be on coordinating order deliveries, communicating with customers, tracking orders, and maintaining internal trackers to provide full visibility on order status. Key Responsibilities: - Coordinate order deliveries with logistics partners to ensure on-time dispatch and receipt. - Communicate with customers at key stages of the delivery journey. - Track orders proactively and resolve exceptions with speed and empathy. - Maintain internal trackers to ensure full visibility...

As a Customer Service Representative at FiveS Digital, you will play a crucial role in ensuring a positive customer experience for our clients in the travel industry. Your responsibilities will include: - Handling customer inquiries, resolving issues, and providing information about travel services - Managing customer interactions via phone, email, and chat - Maintaining customer records and addressing concerns to enhance satisfaction and loyalty To excel in this role, you should possess the following qualifications: - Customer Support and Customer Service experience - Skills in Customer Satisfaction and Customer Experience - Proficiency in Phone Etiquette and handling customer inquiries - E...

You will play a crucial role as an Event Manager at Montzo Life, leading the planning, execution, and management of events across the company's diverse portfolio of fashion brands. Your responsibilities will include: - Leading the conceptualization, planning, and execution of events aligning with brand identity and marketing objectives. - Developing innovative event strategies to deliver high-impact outcomes within set budgets and timelines. - Managing relationships with vendors, agencies, influencers, and production partners to ensure seamless event experiences. - Directing the event coordination team, assigning tasks, and ensuring flawless on-ground execution. - Collaborating with internal...

Roles and Responsibility Develop and implement effective CRM strategies to enhance customer engagement and retention. Manage and analyze customer data to identify trends and areas for improvement. Collaborate with cross-functional teams to align CRM efforts with business objectives. Design and deliver training programs for staff on CRM best practices. Monitor and report on key performance indicators related to CRM metrics. Identify opportunities to improve customer experience through innovative use of CRM tools. Job Requirements Proven experience in managing CRM systems and analyzing customer data. Strong understanding of sales, marketing, and customer service principles. Excellent communica...

Ensure Outbound & Inbound voice contact to customer to solve queries Average Handle Time Quality Assurance (Finished Product Quality) Measurement of the customer service representative s skills Authentication - Measurement of the customer service representative s soft skills Attendance - dependability Schedule Adherence - punctuality First Call resolution Customer Experience (NPS) - Measurement of the customer service representative s skills Ensure that the process transactions are processed as per Desktop procedures Ensure that the assigned targets in accordance with SLA and any internal standard are met Manage customers calls for any queries related to Services Provide resolution by cateri...

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer. Positi...

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, ...

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, ...

Job Description Job Code: Position AADM Reporting To Sr. Associate Partner Mgt / Partner Department Agency Function Agency Sales Location Band 5A About Max Life Insurance: Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality ...

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer. Role: ...

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer. Role: ...

Relationship Management Build and manage relationships with partners to maximize business opportunity Drive business by liaising with partner staff and ensure target achievement Assist and train partner staff on products and process through periodical training interventions and/or joint field calls Timely track sales performance through various organizational metrics / MIS to ensure business efficiency and adherence to quality and compliance Handle escalations by resolving queries raised by partners and customers by ensuring a prompt response. Engage and coordinate with various cross functional teams for seamless service delivery and provide a superior customer experience

Role Summary: The Team Leader - Voice and Chat Support will be responsible for managing a team of customer support representatives handling voice and chat processes. The role involves ensuring excellent customer service, meeting performance targets, and maintaining high levels of team engagement and operational efficiency. The ideal candidate should have strong leadership, communication, and multitasking skills with experience in managing both voice and chat operations. Key Responsibilities: Team Management: Supervise and manage a team of voice and chat support agents, ensuring consistent performance and productivity. Monitor attendance, adherence to schedules, and compliance with company po...

Build and manage relationships with partners to maximize business opportunity Drive business by liaising with partner staff and ensure target achievement Assist and train partner staff on products and process through periodical training interventions and/or joint field calls Timely track sales performance through various organizational metrics / MIS to ensure business efficiency and adherence to quality and compliance Handle escalations by resolving queries raised by partners and customers by ensuring a prompt response Engage and coordinate with various cross functional teams for seamless service delivery and provide a superior customer experience

Managing food and beverage operations within budget and to the highest standards Leading F&B team by attracting, recruiting, training and appraising talented personnel Preserve excellent levels of internal and external customer service Design exceptional menus, purchase goods and continuously make necessary improvements Identify customers needs and respond proactively to all of their concerns Lead F&B team by attracting, recruiting, training and appraising talented personnel Establish targets, KPI s, schedules, policies and procedures Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork Comply with all health and safety regulations Rep...

Roles and Responsibility Develop and implement effective CRM strategies to enhance customer engagement and retention. Manage and analyze customer data to identify trends and areas for improvement. Collaborate with cross-functional teams to align CRM efforts with business objectives. Design and deliver training programs for staff on CRM best practices. Monitor and report on key performance indicators related to CRM metrics. Identify opportunities to improve customer experience through innovative use of CRM tools. Job Requirements Proven experience in managing CRM systems and analyzing customer data. Strong understanding of sales, marketing, and customer service principles. Excellent communica...

We are looking for a Customer Care Executive who will serve as the primary point of contact for customers. The role includes managing inquiries through calls or in-person, providing accurate product and service information, coordinating with internal teams for quick resolutions, and ensuring a smooth and positive customer experience at every touchpoint. What You ll Do: Greet and assist visitors or clients entering the office. Maintain a neat, pleasant reception area and office records. Respond to customer queries via phone, email, or chat. Handle front-desk queries and provide basic information about the company. Coordinate with the showroom manager and backend teams. Provide product or serv...

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team o...

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team o...

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s ...