Customer Service Professional

Fusion CX

2 - 6 years

4 - 8 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

telecom customer care executive network executive issue resolution customer service customer experience troubleshooting operations crm recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

You will support the Network Discords process by responding to customer inquiries, troubleshooting issues, and ensuring every interaction reflects professionalism and accuracy. Your work will contribute directly to customer satisfaction and operational quality in this telecom customer service role.

Key Responsibilities

Respond to customer inquiries via phone, email, or chat, ensuring clear, accurate, and timely information.
Resolve customer concerns, complaints, and service issues with professionalism and efficiency.
Process orders, returns, and exchanges, ensuring a smooth customer experience.
Maintain accurate logs of customer interactions and transactions in the CRM system.
Collaborate with internal teams to address customer needs and escalate issues when necessary.
Provide product information, troubleshooting assistance, and service-related guidance.
Ensure all interactions reflect courtesy, respect, and a positive company image.
Follow up with customers to confirm issue resolution and measure satisfaction.
Meet or exceed customer service performance targets and KPI

Job Requirements:

Strong English communication skills and active listening abilities
Ability to work calmly and professionally during network-impact scenarios
Comfort using CRM tools, documentation systems, and digital workflows
Strong multi-tasking ability in a structured support environment

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