Support Engineer at Cleo (India) Bengaluru Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years. Responsibilities will include but not be limited to: Mandatory Skills: Experience with EDI mapping (EDI to XML, EDI to flat file etc.) Good understanding of ANSI X12 and EDIFACT standards. Experience with XML, flat files and spreadsheets. Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s. Team player with good written and verbal communication skills. Analytical and problem-solving skills. Desired Skills: Exposure to basic API concepts Exposure to basic database concepts and SQL queries. Preferred Skills: Experience in B2B/EDI Support role Experience in Cleo Products Key Responsibilities: Manage the CIC environment within Cleo B2B Cloud systems. Respond to incidents and/or event-driven alerts and troubleshoot customer issues. Investigate data related EDI issues and inform the customers with the root cause. Bug-fixes for the EDI translation issues identified in production. Trading partner on-boarding and creation of SFTP/AS2 setups. Work effectively with other internal departments to ensure the highest level of support for customers. Timely escalation of critical issues. Exhibit a sense of ownership of customer systems and work on issues until completely resolved. Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job for Automation
Support Engineer at Cleo (India) Bengaluru Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industrys most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years. Responsibilities will include but not be limited to: Mandatory Skills: Experience with EDI mapping (EDI to XML, EDI to flat file etc.) Good understanding of ANSI X12 and EDIFACT standards. Experience with XML, flat files and spreadsheets. Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s. Team player with good written and verbal communication skills. Analytical and problem-solving skills. Desired Skills: Exposure to basic API concepts Exposure to basic database concepts and SQL queries. Preferred Skills: Experience in B2B/EDI Support role Experience in Cleo Products Key Responsibilities: Manage the CIC environment within Cleo B2B Cloud systems. Respond to incidents and/or event-driven alerts and troubleshoot customer issues. Investigate data related EDI issues and inform the customers with the root cause. Bug-fixes for the EDI translation issues identified in production. Trading partner on-boarding and creation of SFTP/AS2 setups. Work effectively with other internal departments to ensure the highest level of support for customers. Timely escalation of critical issues. Exhibit a sense of ownership of customer systems and work on issues until completely resolved. Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job for Automation
Support Engineer at Cleo (India) Bengaluru Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years. Responsibilities will include but not be limited to: Mandatory Skills: Experience with EDI mapping (EDI to XML, EDI to flat file etc.) Good understanding of ANSI X12 and EDIFACT standards. Experience with XML, flat files and spreadsheets. Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s. Team player with good written and verbal communication skills. Analytical and problem-solving skills. Desired Skills: Exposure to basic API concepts Exposure to basic database concepts and SQL queries. Preferred Skills: Experience in B2B/EDI Support role Experience in Cleo Products Key Responsibilities: Manage the CIC environment within Cleo B2B Cloud systems. Respond to incidents and/or event-driven alerts and troubleshoot customer issues. Investigate data related EDI issues and inform the customers with the root cause. Bug-fixes for the EDI translation issues identified in production. Trading partner on-boarding and creation of SFTP/AS2 setups. Work effectively with other internal departments to ensure the highest level of support for customers. Timely escalation of critical issues. Exhibit a sense of ownership of customer systems and work on issues until completely resolved. Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job for Automation
Summary: Cleo Support Technical Solution Manager will manage an assigned group of Managed services accounts. The Technical Solution Manager will be the client s primary point of contact and owns the client s service delivery and experience. The Technical Solution Manager manages general Service Delivery functions while ensuring service levels agreements and contract expectations are met, follow-up items are addressed, and successful delivery and coordination occurs across all stakeholders. Duties & Responsibilities Service Delivery Provides a single point of contact and accountability to the customers for all Managed Services related matters. Proactively works with the customer to provide a seamless service. Ensures all services are delivered according to the contract Handles escalations for delivery and acts as a client advocate to ensure consistent service and ongoing satisfaction with standard processes. Project Management Technical Solution Manager manages all the onboarding and change requests to ensure continuity and communications. Managed the project from scope, cost and time management standpoint. Assigns tasks for timesheet entry and timesheet approval. Client Meetings/Communications Technical Solution Managers are responsible for communicating effectively to the client and facilitating structured meetings. Organize client meetings at mutually agreed upon times and frequency to: Discuss new and existing change requests and onboardings. Discuss any issues with the delivery process and corrective actions. Consult clients on potential and new projects Ensure contract compliancy They should also communicate effectively to internal teams: Keep Sales/Customer Success Managers informed of important activities going on within the account such as new business opportunities, service issues, and any other impacting events. Keep internal teams informed of upcoming activities that may impact resource plans, production processing, staffing, etc. Reporting Deliver standard and/or contractual SLA reports to customers Manage the operational aspects of monthly/quarterly Business Reviews with clients: Problem trends, strategic direction Change Request performance Escalation Management Technical Solution Managers are responsible for ensuring the client s solution is running as expected. They are the client advocate, and the initial escalation point for the customer if the normal process fails. Act as an advocate for the client by getting the right level of attention brought to the client s issue Put together improvement plans to resolve recurring issues on the customer s behalf Client Satisfaction Technical Solution Managers are responsible for ensuring the client s overall satisfaction. This is a critical evaluation point for each DM. Ensures client response to Cleo surveys. Works with client to clarify any issues or manage expectations. Works across Cleo cross-functional organizations to develop and manage action plans for any negative survey items. Requirements Bachelor s degree in computer science, Management Information Systems, or related field 5+ years of delivery management or project management experience, preferably with any of the EDI integration products. Overall 10+ years of experience. Good understanding of support systems and working of a support organization. Project Management Professional (PMP) certification preferred Must be well organized and detail oriented Demonstrated experience delivering cloud-based technology solutions Exceptional stakeholder management and executive presentation skills Skilled with interacting and coordinating across multiple business and technical teams Ability to manage a portfolio of multiple customers concurrently Ability to build strong, long term client relationships Strong communication and client facing skills Analytical and problem-solving skills Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Senior Support Engineer at Cleo (India) Bengaluru Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years. Responsibilities will include but not be limited to: Mandatory Skills: Experience with EDI mapping (EDI to XML, EDI to flat file etc.) Good understanding of ANSI X12 (Retail Domain preferred) and EDIFACT standards (preferably 6-12 years). Experience with XML, flat files and Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s. Team player with good written and verbal communication Analytical and problem-solving Good Troubleshooting skills. Good experience with deep log analysis or root cause analysis. Good Understanding with Business process. Desired Skills: Exposure to basic API concepts Exposure to basic database concepts and SQL Preferred Skills: Experience in B2B/EDI Support role Experience in Cleo Products Key Responsibilities: Manage the CIC environment within Cleo B2B Cloud Respond to incidents and/or event-driven alerts and troubleshoot customer Investigate data related EDI issues and inform the customers with the root Bug-fixes for the EDI translation issues identified in Trading partner on-boarding and creation of SFTP/AS2 Work effectively with other internal departments to ensure the highest level of support for Timely escalation of critical Exhibit a sense of ownership of customer systems and work on issues until completely Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Highly experienced and detail-oriented Principal Implementation Engineer I with a proven track record of leading successful implementation projects. Proficient in designing and executing comprehensive implementation plans, optimizing processes, and ensuring seamless integration and deployment of solutions. Skilled in providing technical guidance, mentoring junior engineers, and collaborating with cross-functional teams to achieve organizational objectives. Committed to leveraging technical expertise and innovative strategies to drive project success and enhance client satisfaction. Eager to contribute to the ongoing success and growth of Cleo through effective implementation, engineering, and strategic leadership. What You Will Be Doing Project Leadership: Lead and manage implementation projects from conception to completion, ensuring timely and on-budget delivery. Technical Expertise: Provide technical guidance and support to the implementation team, ensuring adherence to best practices and standards. Stakeholder Collaboration: Collaborate closely with cross-functional teams, including product management, development, and support, to facilitate seamless integration and deployment. Process Improvement: Analyze and optimize implementation processes to enhance efficiency and effectiveness. Training and Mentorship: Mentor junior engineers and provide training to equip them with the necessary skills and knowledge. Risk Management: Identify and mitigate potential risks throughout the implementation lifecycle. Documentation: Maintain comprehensive documentation of implementation plans, processes, and outcomes. Client Interaction: Engage with clients to understand their requirements and ensure their needs are met. Innovation: Drive innovation in implementation practices by exploring new tools and methodologies. Your Qualifications Experience: Minimum of 6 to 10 years of experience in implementation engineering, with at least 3 years in a senior role. Skills: Strong project management, technical, and analytical skills, with a focus on implementation best practices. Education: Bachelor s degree in Computer Science, Engineering, or a related field; an advanced degree is a plus. Technical Proficiency: Proficiency in implementation tools and technologies, including project management software and deployment tools. Analytical Skills: Excellent analytical and problem-solving abilities. Communication: Strong oral and written communication skills, with the ability to present technical information clearly. Teamwork: Ability to work collaboratively with cross-functional teams and stakeholders. Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 7,000+ customers potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. At Cleo, we are not only passionate about helping our customers achieve success; we are passionate about our team members. We foster innovation and empowerment through mentoring in a thriving, high-velocity work environment. Our team members are among the best and the brightest, working in an environment where strategy, technology, and marketing intersect to create amazing products. And, we re only just getting started, so join us now! Simply put, Cleo ... never stops The Position Cleo is looking for a Customer Success Associate that will work directly with existing customers and the CSM team to ensure a smooth onboarding, implementation, and renewal process. This intelligent, empathic, and high energy individual will hold responsibility within the CSM team who serve as the primary customer facing resource for all new and existing customers. Superb ability to interface with Customers, Sales, Services, Support, and Products Team is required. What You Will Be Doing Uphold Cleo s Customer Success strategy and processes Adopt existing, and develop new, methodologies and best practices Own day-to-day interactions between Cleo and a subset of customers through 1:1 and 1:many tech touch communications Manage and facilitate cross-sell/upsell opportunities sourced within the broader Customer Experience organization. Analyze and report on customer usage data, adoption, and project status Oversee customer lifecycle processes/touch points and take clients on an optimal customer journey Drive the customer escalation process Develop ways for Customer Success to deeply understand our customers objectives Escalate issues appropriately to Services, Support, Product, etc. Keep accurate records, including documented customer service actions and discussions. Ensure that 100% of interactions are accurately recorded and follow ups scheduled Requirements 3-5 years working at an Enterprise Software and/or SaaS Company in a Customer Success, technical account management or a related field Strong written and verbal communications ability Proven ability to work in an environment with limited processes Experience with Open-Source solutions Experience working in a company selling applications, middleware, database, data warehouse, data integration technology or big/fast data technologies Experience with annual subscription offerings Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Cleo is looking for an EDI Implementation Engineer to join our Professional Services team to provide implementation and consulting services to our customers. Ideal candidates must possess good knowledge of working with EDI/B2B integration products, EDI mapping, and communication protocols like AS2, SFTP, etc. What You Will Be Doing Build data transformations for customer business initiatives. Develop EDI maps and business processes. Create communication setups for AS2 and SFTP. Work effectively with other internal departments to ensure the highest level of support for customers. Exhibit a sense of ownership of customer systems and work on issues until they are completely resolved. Handle multiple projects simultaneously within established time constraints. Your Qualifications Experience: 2 to 3 years of experience in implementation engineering. Skills: Strong project management, technical, and analytical skills, with a focus on implementation best practices. Education: Bachelor s degree in Computer Science, Engineering, or a related field. Technical Proficiency: Proficiency in implementation tools and technologies, including project management software and deployment tools. Analytical Skills: Excellent analytical and problem-solving abilities. Communication: Strong oral and written communication skills, with the ability to present technical information clearly. Teamwork: Ability to work collaboratively with cross-functional teams and stakeholders. Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Senior Implementation Engineer - Professional Services Cleo is a cloud integration technology company focused on business outcomes. Every day we ensure that each one of our 7,000+ customer s potential is realized by delivering solutions that make it easy to discover and create value through the movement and integration of enterprise data. By providing the industry s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. Simply put, Cleo ... never stops The Position Cleo is looking for a Senior Implementation Engineer to join our Professional Services team to provide implementation and consulting services to our customers. Ideal candidates possess must possess good knowledge on working with EDI/B2B integration products, EDI mapping and communication protocols like AS2, SFTP etc. What You Will Be Doing Design end to end integration solutions for Cleo cloud customers. Work with customer to understand the business requirements. Develop EDI maps and business processes. Create communication setups with trading partners for AS2, SFTP. Create Unit test plan and perform unit testing. Assist with System Integration testing and User Acceptance testing and resolve issues. Conduct performance testing for high volume customers and fine tune integrations to achieve desired performance. Create support documentation and transition the project to support. Create go-live plan and warranty support plan. Work effectively with other internal departments to ensure the highest level of support for customers. Exhibit a sense of ownership of customer systems and work on issues until completely resolved Handle multiple projects simultaneously within established time constraints Requirements 7-10 years of experience with any of the EDI integration products. Good understanding of ANSI X12 and EDIFACT standards. Experience with XML, Flat Files and Spreadsheets Experience with transfer protocols such AS2, FTP/s, SFTP, HTTP/s Experience working with REST API. Good understanding of SQL queries and joins. Team player with good written and verbal Communication skills Analytical and problem-solving skills Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.