Site Reliability Engineer, AVP

Join us as a Site Reliability Engineer

• You ll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)
• We ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
• This is a great chance to work in a supportive environment with opportunities to advance your personal and career development
• Were offering this role at associate vice president level

As a Site Reliability Engineer, you ll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience. Youll contribute to site reliability operations which will include production support, incident response, on-call rota, toil reduction, and application performance. Youll also proactively lead improvement to release quality into production and provide highly available, performing, and secure production systems.

Other responsibilities will include:

• Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications
• Ensuring in-depth understanding of the full tech stack on which the application resides and depends on
• Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys
• Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses
• Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents

To succeed in this role, you ll need at least eight years of experience in supporting live production services serving customer journeys with a demonstrable knowledge of ITIL processes and IT Security principles along with tools and techniques to prevent compliance breaches. Youll have hands on experience with Azure Cloud and full-stack observability using tools such as Log Analytics, Application Insights, and Grafana.

You ll also need:

• Experience in supporting Java and Microservices applications along with knowledge of Kafka stream sets
• Understanding of observability tools such as Grafana and Splunk
• Knowledge of databases such as Oracle and Postgres
• Experience of taking on the support of new application and major releases into production
• Strong verbal and written communication skills