Customer Experience Executive

Job Title

Location

About the Role

Redcliffe Labs is looking for a proactive and analytical Customer Experience Executive / Sr. Executive who is passionate about improving customer journeys and experiences. The ideal candidate should have 1–2 years or more of relevant experience, strong command over Advanced Excel, and a desire to continuously upskill.

You will work closely with the Brand Lead and CMO to analyze every stage of the customer journey across online, offline, and corporate channels, identify experience gaps, and recommend solutions to senior management.

Key Responsibilities

• Map and evaluate customer journeys across digital, retail, and corporate verticals.
• Identify friction points and inconsistencies in the experience and highlight them with actionable insights.
• Collaborate with cross-functional teams to support initiatives that enhance customer satisfaction and loyalty.
• Create and maintain customer experience dashboards and regular performance reports using Advanced Excel.
• Analyze feedback, reviews, and complaints to understand root causes and suggest improvements.
• Track and report customer satisfaction metrics, such as NPS and CSAT.
• Stay informed on industry trends and benchmark Redcliffe Labs' experience standards.

Requirements

• Education: Graduate in any discipline.
• Experience: 1–2 years or more in customer experience, customer insights, business analysis, or operations.
• Technical Skills:

Advanced Excel proficiency is mandatory (VLOOKUP, Pivot Tables, IF statements, etc.).

Familiarity with CRM, customer feedback platforms, or basic data tools (added advantage).

• Strong analytical mindset and attention to detail.
• Good communication and interpersonal skills.
• Passion for delivering superior customer experiences and solving problems.
• Ability to manage multiple tasks and work collaboratively across departments.
• Immediate joiners preferred.

Why Join Redcliffe Labs?

• Be part of a mission-driven company transforming preventive healthcare in India.
• Work directly with leadership and cross-functional teams.
• Opportunity to make a tangible impact on customer lives and company growth.
• Fast-paced, learning-rich environment with future growth opportunities.