Customer Experience Executive

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology, supporting 37 million people in 120 countries with over 6000 employees. EQ India, established in 2014, has evolved from a Global India Captive Centre to a Global Competency Centre for Equiniti, offering critical fintech services to the US and UK. The organization is structured to be an integral part of India's growth story and the global talent hub for IT/ITES. As part of EQ's vision to become the leading global share registrar, the successful candidate will answer inbound calls and emails from Shareholders, assisting them in buying or selling shares and addressing queries promptly. Responsibilities include contributing to the team's workload, identifying areas for process improvement, ensuring compliance with Equiniti's procedures and regulatory requirements, and completing work within the security and quality systems. The ideal candidate should have 12 months of experience as a processing agent, demonstrate excellent quality and productivity, possess clear communication skills, and be able to organize work effectively. Additionally, the candidate should be proficient in using operational systems, understanding business unit activities, and be aware of regulatory practices impacting own work and the team. Benefits include additional leaves, voluntary leaves for CSR initiatives, certification expense reimbursement, comprehensive medical assurance coverage, cab transport for specific shifts, and accidental & life cover three times the concerned CTC. Join EQ to be part of a trusted, commercial, collaborative, and continuously improving organization at the forefront of fintech services.,