Customer Experience Executive

As a Customer Experience Executive at Theater, a dynamic fashion start-up based in Chandigarh (CCR), you will play a crucial role in managing customer interactions with a focus on providing exceptional service. Theater's mission is to become India's leading design-led, mass-premium western fashion company, specializing in footwear, stockings, bags, and fragrances for women. Your primary responsibility will involve engaging with customers through various channels such as email, phone, and social media to address inquiries, resolve issues, and ensure a seamless experience for all customers. By collaborating with internal teams, you will identify recurring challenges and work towards implementing effective solutions to enhance customer satisfaction. Key Responsibilities: - Respond to customer queries promptly and effectively across email, phone, and social media platforms. - Resolve customer issues and ensure their satisfaction by following up on all concerns. - Analyze customer feedback to identify trends and collaborate with relevant teams for continuous improvement. - Maintain detailed records of customer interactions and data analysis using Google Docs and Spreadsheets. - Foster positive customer relations and uphold the brand image effectively. Qualifications and Skills: - Previous experience in customer service or related fields is an advantage but not mandatory. - Proficient verbal and written communication skills. - Strong interpersonal skills to establish and nurture relationships with customers. - Proactive problem-solving abilities to address customer issues promptly. - Ability to identify customer trends and work with teams to address them effectively. The application process welcomes interested candidates to apply directly or share their CVs at careers@theater.xyz with the subject line "Customer Experience Executive CV." Theater values diversity and is an equal opportunity employer committed to fostering an inclusive workplace environment. This is a full-time position with a day shift schedule. Prior experience working with fashion, lifestyle, or D2C e-commerce brands is preferred but not required. The ideal candidate should have at least 1 year of relevant experience and be willing to work in person at the designated location.,