Customer Executive Head

2 - 4 years

10 - 15 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


Job Title: Customer Executive HeadLocation: Gurugram, Full Time, 6 days Working

Job Overview:

Key Responsibilities:

1. Team Leadership & Management

• Lead, mentor, and manage a team of 10-15 customer executives, team leads, and support specialists.
• Set clear goals, KPIs, and performance metrics for the team.• Conduct regular training, evaluations, and skill development sessions.• Build a strong culture of empathy, accountability, and customer-centricity.

2. Customer Support & Experience Ownership

3. Process Improvement & Operational Excellence

4. Data, Metrics & Reporting

5. Customer Delight & Retention

Experience:


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Anveshan

Technology

Bangalore

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