3639 Customer Engagement Jobs - Page 24

Job Summary: The Business Strategic Manager will be responsible for driving sales performance and managing service operations across a designated territory in the medical equipment sector. This role requires a results-oriented professional with strong leadership capabilities to develop and execute business strategies, expand market presence, and ensure customer satisfaction through seamless coordination between sales and service teams. Key Responsibilities : Achieve sales targets by promoting biomedical equipment and services to hospitals, diagnostic centers, and healthcare institutions. Identify growth opportunities and implement strategic sales initiatives to increase market share. Develop strong relationships with key stakeholders including healthcare professionals, hospital administrators, and procurement teams. Lead and mentor a team of Sales Executives and Service Engineers, fostering a high-performance culture. Conduct joint field visits to support the team and strengthen customer engagement. Ensure timely and effective after-sales support in collaboration with the service department. Resolve customer concerns and escalations to maintain long-term client satisfaction and retention. Submit Monthly Review Meeting (MRM) and Management Information System (MIS) reports to the Sales and Ops Head. Prepare detailed sales forecasts, market analyses, and monthly performance reports. Participate in hiring, training, and performance reviews of the sales and service team. Support brand visibility and product positioning across the region Skills & Qualifications: Minimum 5+ years in medical equipment sales or service sales. Bachelor s degree (preferably in Biomedical Engineering, Life Sciences, or related field). Strong leadership and team management abilities. No of positions : 1

Job Summary: We are looking for a proactive and goal-oriented Sales Executive to drive business development and customer engagement for our medical equipment division. The ideal candidate should have prior experience in medical equipment sales or service sales , with strong communication and relationship-building skills. This role involves managing the full sales cycle, from lead generation to closure, while ensuring client satisfaction. Responsibilities: Identify, approach, and acquire new customers in hospitals, clinics, and diagnostic centers. Promote and sell medical equipment based on customer needs and clinical applications. Conduct product demonstrations, presentations, and trials to key stakeholders. Maintain and develop relationships with existing clients to drive repeat business. Prepare and submit quotations, negotiate terms, and close sales deals. Coordinate with internal teams for order processing, delivery, and after-sales support. Achieve monthly and quarterly sales targets and report regularly on sales activities. Stay updated on industry trends, competitor products, and new market opportunities. Skills & Qualifications: 2 5 years of experience in medical equipment sales or service sales Any graduate degree; candidates with a science or engineering background are preferred. Strong interpersonal, communication, and negotiation skills. Ability to manage the complete sales cycle independently. Customer-focused mindset with problem-solving abilities. Proficient in MS Office; familiarity with CRM tools is an added advantage. Willingness to travel extensively within the assigned territory. No of Positions: 2

Job Description Business Title Area Bakery Manager I - B2B Global Function Commercial Global Department B2B Sales Country/Region India / Mumbai Role Purpose Statement We are seeking a passionate and hands-on Creative Pastry Chef to drive innovation, market development, and customer engagement for our bakery ingredients portfolio. The ideal candidate will possess strong technical skills, a flair for innovation, and the ability to independently conduct trials, train customers, and support key account growth. Main Accountabilities Key Responsibilities: Product Development Support: Collaborate with key accounts to develop customized pastry and bakery solutions using our ingredient range. Customer Engagement: Build strong relationships with bakers, chefs, and R&D teams to promote our products through demos, trials, and feedback loops. Market Development: Identify new market trends and opportunities, and drive product adoption through hands-on demonstrations and concept creation. Chef Trainings: Conduct technical training sessions and workshops for customers and internal sales teams. Sales & Marketing Support: Partner with the sales team to support business growth through application trials, concept development, and trade shows. Independent Trials: Conduct on-site application trials and troubleshooting at customer locations with minimal supervision. Innovation & Ideation: Continuously develop new recipes, product applications, and concepts aligned with market demands and customer preferences. Knowledge and Skills Behavior Make decisions aligned to Bunge s global strategy, business needs and financial goals and explore new perspectives by driving innovation. Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles. Develop data driven strategies aligned with Bunge s priorities, energize others to action through clear and compelling communication. Technical Proven hands-on experience in pastry or bakery applications (culinary institute certification preferred). Strong knowledge of bakery ingredients and functional applications. Excellent presentation and communication skills. Ability to work independently and travel for customer visits. Creative mindset with a problem-solving approach. Education & Experience 7-15 Years Graduate in Hotel management

1) DRIVING OPERATIONAL EFFICIENCIES & DISTRIBUTION ENAGAGEMENT Daily WIP management Weekly/Fort-nightly Governance calls/Meetings Quality of Business discussions and drive issuance/ leakage/ Persistency/ E2R/ Free-look / Claims at zone/cluster level Processing post issuance customer requests(POS) Driving Persistency for the zone. 2) ESCALATION & QUERY MGMT S ingle point of contact for escalations management (service query / Under writing/URMU / claims) 3) TRAINING Train and educate sales team on the various ops process, underwriting guidelines, new initiatives and address FAQs Measure of Success >87% M0 issuance and 94% M2 Issuance 100% Customer Service and complaint resolution within TAT Partner, Customer satisfaction score-top 2 boxes with more than 80% Customer retention and reduction in leakage (less than 6 % pre and post) Trainings to partners and Distribution team on ops processes and policies Meet the renewal / persistency targets Meet the Surrender retention targets Audit ratings of 2 or above in all internal audits Desired qualifications and experience A Graduate/MBA Experience of 5-8 years plus in operations or customer services in a financial services industry. Knowledge and skills required Good communication skills Customer centric approach Process documentation and systems approach Previous experience preferably in relationship management and cross functional engagement Computer skills in using databases and office management software including spreadsheets/presentation skills.

About Branch Banking With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role Gold Loan Officer is responsible for Gold Loan Operations in the branch. Portfolio Profitability - by maintaining Pricing and Fee of the assigned territory. Productivity - To ensure the minimum benchmark ASL productivity by way of choosing right people and minimal attrition. Process and Compliance To achieve the highest level of operational and compliance superiority along with top line numbers. Key Responsibilities To maintain relation with branch banking team in order to have smooth processing of Gold Loan cases To recruit, train, induct ASL executive in the system and motivate them to increase gold loan portfolio in association with the Branch Banking channel. To ensure that all the compliance/operational process are being followed by ASL and branch banking team, Keep providing training and constant support for a healthy and hygiene portfolio To ensure that Top line numbers are met and required productivity level is also achieved as provided and guided by Central Team. Qualifications Graduate/ MBA (Marketing) preferred from a recognized institute. 2-4 years of relevant work experience (preferably NBFC). Role Proficiencies: For successful execution of the job, a candidate should possess: Proven work experience in branch banking or channel sales Solid Relationship Building Skills with experince of channel sales, team management Strong problem solving skills and willingness to roll up one s sleeves to get the job Skilled at working effectively with cross functional teams in a matrix organization Excellent written and verbal communication skills

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, WhatsApp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

Honeywell has introduced Operator Advisor from Experion Highly Augmented Lookahead Operations (HALO) suite. Experion Operator Advisor (OA) and Operations Assistant is part of Honeywell s comprehensive Operations Excellence service program, which focuses on improving overall operator effectiveness and efficiency. We are looking at passionate, energetic top talent individuals who have will to leading the HALO OA product initiative. Skills and Qualifications: Qualification BE/B. Tech Instrumentation, Electronics, Chemical or Petrochemical 12+ years of industry experience with 10+ years of hands-on experience on site commissioning and troubleshooting for DCS , other systems with open platform communication. In-depth knowledge of Honeywell products and technologies - Experion system, Alarm Management, Historian and other advanced software. Refinery operations and process knowledge would be added advantage Awareness of other associated Honeywell products like alarm management, APC etc Good verbal and written communication/presentation skills Skills and Qualifications: Qualification BE/B. Tech Instrumentation, Electronics, Chemical or Petrochemical 12+ years of industry experience with 10+ years of hands-on experience on site commissioning and troubleshooting for DCS , other systems with open platform communication. In-depth knowledge of Honeywell products and technologies - Experion system, Alarm Management, Historian and other advanced software. Refinery operations and process knowledge would be added advantage Awareness of other associated Honeywell products like alarm management, APC etc Good verbal and written communication/presentation skills Roles and Responsibilities: Understand customer requirements, evaluate requirement of RQUP with respect to current product offering. Engage with Product team to elaborate customer needs. Prepare and deliver product overview presentation/demo to customers across the globe. Support project deployment at customer site which includes communication with different Honeywell and Non-Honeywell Systems. Work with Offering Manger for Solution conceptualization, design and standardize solutions that meet a customer s needs, requirements and facilitate the development of opportunities. Responsible to drive customer engagement. Work with Offering Manger to design product roadmap. Review/Preparation of Proposal & Identification of Scope and customer requirement. Co-ordinate with product team to evaluate architecture requirements. Lead Project /testing team, ensure availability of test set up. Behavioural Qualifications: Demonstrated ability to develop and foster strong customer relationships Experience in technical writing and preparation of proposals Strong verbal and written communications skills Strong in stakeholder management Familiarity with industry regulatory requirements and future mandates Ability to achieve results through influence in a matrixed-team environment Ability to communicate effectively across language and cultural barriers Roles and Responsibilities: Understand customer requirements, evaluate requirement of RQUP with respect to current product offering. Engage with Product team to elaborate customer needs. Prepare and deliver product overview presentation/demo to customers across the globe. Support project deployment at customer site which includes communication with different Honeywell and Non-Honeywell Systems. Work with Offering Manger for Solution conceptualization, design and standardize solutions that meet a customer s needs, requirements and facilitate the development of opportunities. Responsible to drive customer engagement. Work with Offering Manger to design product roadmap. Review/Preparation of Proposal & Identification of Scope and customer requirement. Co-ordinate with product team to evaluate architecture requirements. Lead Project /testing team, ensure availability of test set up. Behavioural Qualifications: Demonstrated ability to develop and foster strong customer relationships Experience in technical writing and preparation of proposals Strong verbal and written communications skills Strong in stakeholder management Familiarity with industry regulatory requirements and future mandates Ability to achieve results through influence in a matrixed-team environment Ability to communicate effectively across language and cultural barriers

Job Summary: The Online Reputation Management Specialist will be responsible for monitoring, enhancing, and protecting the online presence of the brand and its dealerships. This role involves managing Google My Business profiles, social media platforms, and coordinating with ORM agencies to maintain a positive brand image. The specialist will analyze customer interactions, develop strategies to address negative feedback, promote positive engagement, and prepare insightful reports for stakeholders. Key Responsibilities: Reputation Monitoring & Enhancement Monitor and enhance the brand s and dealerships presence on Google and other social media platforms (SNS). Implement a real-time dashboard to track and analyze customer interactions across multiple platforms. Develop and execute strategies to manage and resolve negative comments, while encouraging positive engagement. Communicate findings and insights effectively with internal stakeholders and implement corrective actions as needed. Prepare action plans addressing recurring concerns at dealerships to improve customer experience. Vendor Coordination & Evaluation Coordinate with ORM agencies to select the most suitable partner based on organizational requirements. Monitor and evaluate vendor performance regularly to ensure adherence to agreed standards and effectiveness. Google My Business (GMB) Management Oversee and optimize the company s Google My Business profiles across India. Standardize profiles of pan-India dealerships in coordination with Kia Marketing teams. Utilize GMB insights to analyze profile performance and identify areas for improvement. Generate and present regular reports on GMB reviews, ratings, and overall performance. Monthly Reporting & Analysis Prepare and deliver detailed monthly customer experience (CX) reports that analyze key business metrics and performance trends. Collaborate with cross-functional teams to gather accurate data and provide actionable insights in monthly reporting. Qualifications & Skills: B. Tech/ MBA Proven experience in online reputation management or customer experience roles. Strong understanding of Google My Business, social media platforms, and online customer interaction trends. Ability to analyze data and generate actionable insights. Excellent communication and stakeholder management skills. Proficiency in dashboard tools and reporting software. Vendor management and coordination experience preferred.

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management : Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication : Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills : Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen : In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Priority customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management : Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication : Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills : Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen : In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Priority customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc. ) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc. ) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc. ) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc. ) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Branch Banking : With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role The MIS Manager is responsible for regular tracking and recording of overall business performance against key business metrics for the cluster and will act as the single point of contact for any data summaries, reports and analysis required by the concerned teams internally. The MIS manager is also be expected to provide data on ad hoc basis as per business requirements to identify and analyze various trends and contribution from the various sales channels. They are also responsible for providing MIS and data support for regulatory activities and business activities such as recognition programs and campaigns taken up for driving business throughout the year Key Responsibilities Coordinate with circle coordinators, regional coordinators, branch heads and branch operations head along with using branch analytic softwares to generate reports and MIS for the branch business. Generate and analyze various MIS reports based on business requests Ensure timely and accurate release of various MISs and dashboards to the relevant stakeholders. Fulfill data and MIS requirements of the Cluster head for business reviews and activities Perform analysis based on key metrics to help maximize productivity and operational excellence Responsible for database administration, data consolidation, data analysis and management reporting Provide reports like daily balances, loan and credit card sales data, CSO productivity etc. to the Cluster head Send timely updates and reports on campaigns and contests to the respective stakeholders Create reports/ scorecards using the available data sources and key metrics Provide support to the branch personnel for system related issues Coordinate cluster-level events and manage vendor payments Qualifications Graduation / Post-graduation from Tier I or Tier II institutes. MBA will be an added advantage 2-3 years of experience in MIS and Business reporting Role Proficiencies Knowledge of industry, technology, marketing, and product trends Proficient is MS Office (Word, Excel, Outlook, Powerpoint and Access) Good communication (both verbal and written) skill in both English and the local language Good analytical skill with a high degree of interest in business analysis Ability to handle pressure and meet deadlines #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management : Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication : Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills : Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen : In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Priority customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

Branch Gold Loan Officer INTERNAL USAGE: (to be removed before publishing externally) No. of Vacancies Manager Branch Operations Head Is a Team leader N Team Size 0 Grade Officer, AM, DM Business Rural Lending Department Rural Lending Gold Sub - Department NA Location - About Branch Banking With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role Gold Loan Officer is responsible for Gold Loan Operations in the branch. Portfolio Profitability - by maintaining Pricing and Fee of the assigned territory. Productivity - To ensure the minimum benchmark ASL productivity by way of choosing right people and minimal attrition. Process and Compliance To achieve the highest level of operational and compliance superiority along with top line numbers. ---- --------------------- --------------------- Key Responsibilities To maintain relation with branch banking team in order to have smooth processing of Gold Loan cases To recruit, train, induct ASL executive in the system and motivate them to increase gold loan portfolio in association with the Branch Banking channel. To ensure that all the compliance/operational process are being followed by ASL and branch banking team, Keep providing training and constant support for a healthy and hygiene portfolio To ensure that Top line numbers are met and required productivity level is also achieved as provided and guided by Central Team. Qualifications Graduate/ MBA (Marketing) preferred from a recognized institute. 2-4 years of relevant work experience (preferably NBFC). Role Proficiencies For successful execution of the job, a candidate should possess: Proven work experience in branch banking or channel sales Solid Relationship Building Skills with experince of channel sales, team management Strong problem solving skills and willingness to roll up one s sleeves to get the job Skilled at working effectively with cross functional teams in a matrix organization Excellent written and verbal communication skills"-----------------

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi Punjabi

Role: Manager Social Media Engagement Location: Bangalore Experience: 5+ years Job Description: Manage customer interactions on all social media platforms Resolve queries by coordinating with internal teams (Product, Service, Marketing) Monitor brand sentiment and escalate critical issues Maintain CRM records (Salesforce preferred) Generate reports on engagement, feedback, and brand health Guide junior team members and ensure response quality Use AI tools for sentiment analysis and workflow automation Support lead generation and campaign engagement Handle trolling/crisis escalation efficiently Key Skills: Social Media Engagement, ORM, CRM (Salesforce), Customer Service, Social Listening, Sentiment Analysis, AI Tools, Escalation Handling, Digital Communication Qualifications: Graduate (Marketing/Communication preferred) Strong communication in English & Hindi Experience in CRM, helpdesk, and social media tools Interested candidates kindly share your details on amruthaj@titan.co.in

Description We are seeking a motivated and results-driven Direct Sales Manager to join our team in India. This role is ideal for freshers/entry-level candidates who are eager to develop their careers in sales management and contribute to our company's growth. Responsibilities Develop and execute strategic sales plans to achieve sales targets. Identify new business opportunities and develop relationships with potential clients. Manage and mentor a team of sales representatives, providing guidance and support. Analyze market trends and customer needs to develop competitive sales strategies. Prepare and deliver sales presentations and proposals to clients. Monitor sales performance metrics and provide regular reports to management. Collaborate with marketing and product development teams to align sales strategies with company goals. Skills and Qualifications Bachelor's degree in Business Administration, Marketing, or related field. Strong understanding of direct sales techniques and strategies. Excellent communication and interpersonal skills. Proficient in using CRM software and sales analytics tools. Ability to lead and motivate a sales team effectively. Strong analytical and problem-solving skills. Demonstrated ability to meet or exceed sales targets.

Job Title: Sales Executive Company: Navia Markets Limited Location: Nungambakkam, Chennai Employment Type: Full-Time Experience Level: Mid-Level Industry: Finance / Fintech / Broking Company Overview Navia Markets Limited is a leading financial services provider based in Chennai, offering a comprehensive suite of investment solutions including equity broking, mutual funds, and more. With a strong digital footprint and a client-first approach, Navia is committed to leveraging innovative marketing strategies to grow its customer base and enhance user experience. Job Summary We are seeking a dynamic and driven Sales Executive to join our performance marketing team , focusing on Click to WhatsApp Ads Campaigns . This role involves converting inbound leads into active clients by engaging them over WhatsApp and phone, assisting them with information about our financial services, and guiding them through the onboarding journey. Key Responsibilities Respond promptly to inbound leads generated via Click to WhatsApp Facebook Ads. Communicate with clients through WhatsApp and phone calls to guide them to open a demat account with Navia. Understand customer needs and assist them through the onboarding process. Maintain accurate records of interactions, leads, and follow-ups in the CRM system. Consistently meet or exceed monthly sales targets and KPIs. Deliver exceptional customer service throughout the sales funnel. Share feedback with the marketing team to enhance lead quality and campaign performance. Stay updated on industry trends, financial products, and competitors. Required Skills & Qualifications Bachelors degree in Business, Marketing, Finance, or a related field. Minimum 2 years of experience in telesales/chat-based sales, ideally in finance, fintech, insurance, or loan sectors. Fluency in English, Tamil, and Hindi both spoken and written. Strong persuasion, negotiation, and sales-closing skills. Proficient with WhatsApp Business, CRM platforms, and digital communication tools. Self-motivated with the ability to prioritize tasks and meet deadlines in a fast-paced environment. Excellent interpersonal and customer engagement skills. Preferred Qualifications Experience handling leads from digital marketing platforms (e.g., Meta, Google). Background in selling financial products such as personal loans, credit cards, or insurance. Familiarity with performance marketing campaigns and lead qualification processes. Contact person -Ameen (HR)

Job Responsibilities: Position holder will be an individual contributor Build and manage productive, professional relationships with clients Ensure clients are using and deriving benefit from IndiaMART Ensure products/services in client's e-catalog are accurately defined Maximize revenue by upselling other services and achievefortnightly, monthly client retention and revenue targets Systematic follow-up and time-bound closures Prompt resolution of complaints Daily 4-5 in person meetings (F2F) with clients onsite You Can Apply if you have: 70%+ marks in 10th and 12th B Tech / Graduate with minimum 2 years experience in sales Freshers with a Post Graduate Degree in Management Job Code:

Description The Assistant Sales Manager will support the sales team in driving business growth through effective field sales and servicing strategies. This role involves engaging with clients, conducting market research, and assisting in the development of sales initiatives. Responsibilities Assist the Sales Manager in developing and implementing effective sales strategies to achieve business objectives. Conduct market research to identify new business opportunities and client needs. Build and maintain strong relationships with existing clients and prospects. Prepare and deliver presentations to potential clients to showcase products and services. Support the sales team in managing customer accounts and resolving any issues that arise. Monitor sales performance metrics and provide regular reports to management. Collaborate with marketing to create promotional materials and campaigns. Skills and Qualifications Bachelor's degree in Business Administration, Marketing, or a related field. 1-3 years of experience in B2B sales or field sales roles. Strong communication and interpersonal skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to analyze market trends and customer needs. Demonstrated ability to meet and exceed sales targets. Familiarity with CRM software and sales tracking tools.

Role & responsibilities Preferred candidate profile

Understand customer needs, achieve sales targets through focused selling and promoting gold schemes, conduct tele-calling for customer engagement, and ensure regular home visits by RSOs. Required Candidate profile Educational Qualification: Plus 2 and Graduation (Post Graduation not required).

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi Punjabi