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Customer Care / Technical Support Specialist

Customer Care / Technical Support Specialist

Puresoftware

1 - 5 years

5 - 9 Lacs

Bengaluru

Posted:1 hour ago| Platform:

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Skills Required

rest python oracle information technology edc spotfire customer care jupyter notebook lab sql veeva excel dynamics technical support java system written communication troubleshooting technical skills powerpoint soap communication skills jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Qualifications. Experience:. At least 2 years Clinical Trial EDC (preferably EDC systems like Veeva, RAVE, or Oracle) and/or Reporting experience (preferably JReview, Spotfire, Jupyter Labs, SQL).. Technical Skills:. Familiarity with common troubleshooting tools and technologies (e.g., JIRA, Dynamics , etc.).. Familiarity with Microsoft Office products (e.g. Office, Excel, PowerPoint, Dynamics). Nice to have -. ? Understanding of web technologies and web services (e.g., RESTful APIs, SOAP, etc.).. ? Experience with understanding database technologies (Java, Python, SQL, for example) and troubleshooting issues related to cloud-based software systems.. Soft Skills:. Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences and vice versa.. Strong problem-solving skills. Customer-centric mindset with a passion for helping clients resolve issues.. Ability to multitask, prioritize, and manage a high volume of requests.. Education:. Bachelor's degree in Computer Science, Information Technology, Life Sciences, or related field (preferred but not required).. Show more Show less

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Puresoftware

www.puresoftware.com

IT Services and IT Consulting

Noida Uttar Pradesh

1001-5000 Employees

16 Jobs

Key People

John Smith

CEO
Jane Doe

CFO
Emily Johnson

CTO

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Customer Care / Technical Support Specialist