Technical Support Trainee

Eligibility:

• Fresh graduates or postgraduates with non-technical background are preferred.
• Prior customer service experience is a plus, but not mandatory.
• Proficiency in MS Office (Word, Excel, PowerPoint) for creating presentations and reports.
• Ability to work rotational shifts (day/night) and a permanent 6-day work week, including weekends and holidays.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Empathy and patience in handling customer concerns.
• Proficiency in using CRM systems and basic computer software.
• Willing to commit to a 2-year service agreement and relocate to Noida.

• Respond to Customer Queries:

  Address customer questions, concerns, and feedback through various channels (email, CRM, and App/Play Store).

• Resolve Issues:

  Troubleshoot product issues, ensuring prompt and effective resolution.

• Provide Product Information:

  Educate customers on product features, usage, and benefits to enhance their experience.

• Document Customer Interactions:

  Maintain detailed and accurate records of customer interactions, complaints, and resolutions in the CRM system.

• Collaborate with Other Departments:

  Work closely with the Development, Database, Datacentre and other teams to resolve customer issues and ensure continuous improvement.

• Identify Customer Needs:

  Proactively identify trends in customer queries and provide feedback to management for product or process improvement.

• Assist in Training:

  Help on-board new team member or provide training as needed to ensure successful adoption of products and SOPs.