Key Responsibilities: Leadership & Team Management: Lead and mentor a team of QA engineers, providing guidance and support on day-to-day activities. Conduct performance evaluations and career development plans for team members. Foster a collaborative environment to encourage knowledge sharing and continuous improvement within the team. Test Strategy & Planning: Develop and implement comprehensive QA strategies, test plans, and test cases that align with project requirements and timelines. Coordinate and prioritize testing efforts across multiple projects, ensuring high-quality delivery. Identify potential risks early in the project lifecycle and work with teams to address them. Test Execution & Automation: Oversee the execution of functional, regression, integration, and performance tests across various platforms. Ensure thorough test coverage through manual and automated testing. Lead the development and maintenance of automated test scripts and frameworks. Process Improvement: Advocate for and drive the adoption of best practices, tools, and methodologies for improving the QA process. Identify opportunities for process improvements and implement solutions that enhance efficiency and effectiveness. Collaboration & Communication: Work closely with development teams, product managers, and other stakeholders to understand requirements, scope, and timelines. Communicate effectively with internal teams to ensure quality standards are met and issues are resolved quickly. Report on quality metrics and testing progress to leadership and stakeholders.
About Optimiser Optimiser is a Business Intelligence platform offering 360-degree business solutions to organizations of all sizes. At Optimiser, we have our eyes set on ambitious goals. We work in a fast-paced environment with a team of talented and dedicated individuals who collectively contribute advanced technological solutions for our clients. We embrace diversified talent with teams based in the UK, India, and Dubai. With a vision to bring a simple yet high-end customer engagement platform to our valued clients, we are making a mark globally. Essential Technical Skills: 3+ years of experience software testing Expert knowledge of writing and executing test cases based on business requirements Exposure to bug reporting tools like JIRA Good knowledge of software testing life cycle Extensive acquaintance of software testing tools Experience with both automated & manual testing processes Knowledge of SQL scripting and end to end testing Experience with Usability, GUI, Functional, System, Regression and Smoke/Sanity testing. Testing experience on web and mobile applications is preferred Duties and Responsibilities: Create test plans and test cases validating application requirements Design, document and execute test cases, record, document and analyze test results Identify, confirm, report and manage defects through resolution Conduct test case reviews to ensure requirement coverage Perform functional, installation and performance testing Create and execute manual test plans and test cases for assigned components/features Report test status to Department and Project Management Contribute to QA team process improvement. Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote
Job Description Role & Responsibilities : Database Development and Optimization : Design, develop, and optimize SQL databases, tables, views, and stored procedures to meet business requirements and performance goals. Data Retrieval and Analysis : Write efficient and high-performing SQL queries to retrieve, manipulate, and analyze data. Data Integrity and Security : Ensure data integrity, accuracy, and security through regular monitoring, backups, and data cleansing activities. Performance Tuning : Identify and resolve database performance bottlenecks, optimizing queries and database configurations. Error Resolution : Investigate and resolve database-related issues, including errors, connectivity problems, and data inconsistencies. Cross-Functional Collaboration : Collaborate with cross-functional teams, including Data Analysts, Software Developers, and Business Analysts, to support data-driven decision-making. Maintain comprehensive documentation of database schemas, processes, and procedures. Implement and maintain security measures to protect sensitive data and ensure compliance with data protection regulations. Assist in planning and executing database upgrades and migrations. To be considered for this role, you should have : Relevant Work Experience : Relevant work experience as a SQL Developer or in a similar role. Education : Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work Skills : Proficiency in SQL, including T-SQL for Microsoft SQL Server or PL/SQL for Oracle. Strong knowledge of database design principles, normalization, and indexing. Experience with database performance tuning and optimization techniques. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Ability to work independently and manage multiple tasks simultaneously. Desirable Skills Database Management Certifications Certifications in database management (e., Microsoft Certified: Azure Database Administrator Associate) are a plus. Data Warehousing Knowledge : Understanding of data warehousing concepts is a plus. (ref:hirist.tech) Show more Show less
Job Description Key Responsibilities & Team Management : Lead and mentor a team of QA engineers, providing guidance and support on day-to-day activities. Conduct performance evaluations and career development plans for team members. Foster a collaborative environment to encourage knowledge sharing and continuous improvement within the Strategy & Planning : Develop and implement comprehensive QA strategies, test plans, and test cases that align with project requirements and timelines. Coordinate and prioritize testing efforts across multiple projects, ensuring high-quality delivery. Identify potential risks early in the project lifecycle and work with teams to address Execution & Automation : Oversee the execution of functional, regression, integration, and performance tests across various platforms. Ensure thorough test coverage through manual and automated testing. Lead the development and maintenance of automated test scripts and Improvement : Advocate for and drive the adoption of best practices, tools, and methodologies for improving the QA process. Identify opportunities for process improvements and implement solutions that enhance efficiency and & Communication : Work closely with development teams, product managers, and other stakeholders to understand requirements, scope, and timelines. Communicate effectively with internal teams to ensure quality standards are met and issues are resolved quickly. Report on quality metrics and testing progress (ref:hirist.tech) Show more Show less
Overview: We are seeking an experienced and dedicated QA Lead to join our organization. The QA Lead will be responsible for ensuring the quality and compliance of our products/services through the implementation and management of quality assurance processes and procedures. The ideal candidate will have a minimum of 10years of experience in quality analysis, along with exceptional leadership skills and a strong attention to detail. Responsibilities: Develop and implement quality assurance strategies, policies, and procedures to ensure compliance with industry standards and regulations Lead and manage a team of quality analysts, providing guidance, training, and mentorship to enhance their skills and knowledge Establish key performance indicators (KPIs) and metrics to evaluate the effectiveness of quality assurance processes and drive continuous improvement. Conduct regular audits and inspections to assess product/service quality and identify areas for improvement. Collaborate with cross-functional teams to define quality standards, resolve quality-related issues, and implement corrective actions. Stay updated on industry best practices, trends, and regulations related to quality assurance and recommend appropriate measures to maintain compliance . Analyse quality data and prepare comprehensive reports for management, highlighting areas of concern, trends, and improvement opportunities. Drive a culture of quality and continuous improvement throughout the organization by promoting awareness, training, and engagement initiatives. Coordinate with external auditors, regulatory agencies, and customers during quality audits and inspections. Collaborate with product development teams to ensure quality requirements are met throughout the product development lifecycle. Identify and implement automated tools and software to streamline quality assurance processes and enhance efficiency. Requirements: Bachelor's degree in a relevant field (e.g., Engineering, Quality Management, or related discipline). Advanced degree preferred. Minimum of 10 years of progressive experience in quality analysis, preferably in a managerial or leadership role. Strong knowledge of quality assurance methodologies, tools, and best practices. Minimum 10 years of selenium Automation testing experience Proven experience in leading and managing a team of quality analysts. Excellent analytical, problem-solving, and decision-making skills. Strong attention to detail and ability to work in a fast-paced environment with multiple priorities. Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Proficient in using quality management software and tools. Knowledge of the Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC) models specially Agile. Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad,Remote
As a Dot Net Developer, you will play a pivotal role in developing and enhancing our software applications. You will leverage your extensive experience with .NET frameworks, ASP.NET, SQL Server, and Git to build scalable, high-quality, and high-performance software solutions. Key Responsibilities: Design, develop, and maintain efficient, reusable, and reliable code using .NET programming languages. Implement robust set of services and APIs to power the web application using ASP.NET. Optimize and maintain SQL Server databases, including writing complex stored procedures and queries. Utilize Git for version control, manage branches, and ensure that best practices are followed for code merging and release management. Develop and integrate web services and RESTful APIs. Handle JSON and XML data types proficiently for data exchange and system integrations. Seamlessly integrate third-party services and components. Engineer background services for large-scale data processing and task automation. Generate comprehensive reports and create data visualizations for business decision-making. Collaborate with cross-functional teams to define, design, and ship new features. Ensure the best possible performance, quality, and responsiveness of applications. Identify and correct bottlenecks and fix bugs to optimize application performance. Maintain code quality through code reviews, automated testing, and refactoring. Provide support and technical guidance for deployed applications. Keep abreast of the latest developments in software technology and best practices. Qualifications: Bachelors or Masters degree in Computer Science, Engineering, or a related subject. 1+ years of professional software development experience with .NET, ASP.NET, and SQL Server. Proficient understanding of code versioning tools, specifically Git. Solid grasp of object-oriented programming and system architecture. Skilled in C#, .NET Framework, and .NET Core. Extensive experience with web services (REST, SOAP) and API integration. Strong knowledge of SQL Server development and performance tuning. Familiarity with JSON and XML data formats. Proven track record with third-party integrations and API management. Experience in creating and maintaining complex reporting solutions. Familiarity with Agile methodologies and experience working in an Agile environment. Exceptional problem-solving skills and attention to detail. Excellent teamwork capabilities and strong communication skills. Preferred Skills: Experience with front-end technologies (e.g., JavaScript, Angular, React). Exposure to cloud platforms like AWS or Azure. Knowledge of CI/CD pipelines and test automation framework Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad,Remote
Job Summary: AI Engineer Product Integration (LLMs & ML Systems) We are seeking a hands-on AI Engineer with proven experience in building, fine-tuning, and deploying Large Language Models (LLMs) and Machine Learning (ML) systems in production. This is not a research role were looking for someone who can turn models into scalable features, deeply integrated within our Optimiser CRM platform. Youll lead initiatives that turn AI into real value: automating workflows, enriching CRM data, and enhancing decision- making across our client base. This role requires strong engineering fundamentals, model fluency, and the ability to build reliable AI solutions in a multi-tenant environment. Key Responsibilities: AI/ML Development Design and fine-tune LLMs and ML models for specific CRM workflows. Build and optimize data pipelines for training, inference, and evaluation. Implement retrieval-augmented generation (RAG) and context injection strategies. Production Integration Package and deploy models into scalable production systems. Develop APIs and microservices for AI-powered features. Monitor model behavior in production; use telemetry to drive continuous improvement. Architecture & Compliance Ensure AI features adhere to multi-tenant data isolation and privacy standards. Collaborate with product and backend teams to align AI systems with Optimisers architecture. Implement access control, audit logging, and performance monitoring for AI services. Qualifications 2+ years of experience shipping ML/LLM features in a production environment. Strong Python development skills and hands-on experience with ML/LLM libraries (e.g., PyTorch, TensorFlow, LangChain, Hugging Face). Practical understanding of vector search, embeddings, and retrieval systems (e.g., Pinecone, FAISS, Weaviate). Experience deploying models as part of SaaS applications, especially in privacy-sensitive environments. Clear understanding of the ML lifecycle: from development to monitoring and iteration. Preferred (Not Mandatory) Exposure to prompt engineering and model evaluation techniques. Experience with fine-tuning LLMs or working with tools like LoRA, PEFT, or RAG pipelines. Familiarity with agent-based orchestration (e.g., LangChain agents, semantic routers). Understanding of MLOps (model versioning, deployment automation, rollback strategies). Location: Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad
About the role We are looking for passionate and fast-learning Software Trainee with a strong interest in modern web technologies like Node.js, MongoDB, JavaScript, React, and jQuery, along with an eagerness to leverage AI- powered tools like GitHub Copilot to enhance coding productivity. This is a great opportunity to build a strong technical foundation and work alongside experienced professionals on realworld projects. Key Responsibilities: Learn and assist in building server-side applications using Node.js. Work with MongoDB for database design, development, and management. Support development of responsive front-end applications using React, JavaScript, HTML, and jQuery. Utilize AI-powered coding tools like GitHub Copilot to improve development speed and code quality. Collaborate with senior developers to understand technical requirements and deliver high-quality solutions. Participate in writing clean, maintainable, and well-documented code. Engage in testing, debugging, and performance tuning. Stay updated with modern development trends and best practices. What we are looking for? Educational background Bachelor's degree in Computer Science, IT, or a related field. Optimiser is a part of Glotelligence India Pvt Ltd, a subsidiary of Glotelligence Ltd UK. Technical background Candidates who have completed relevant coursework, training programs, certifications, or personal projects in Node.js, React, or related technologies will be preferred. Should have their own personal laptop. Desirable Qualities Good understanding of JavaScript, HTML, and basic front-end concepts. Familiarity with Node.js fundamentals and backend development. Basic knowledge of MongoDB or any NoSQL database. Exposure to React and jQuery for front-end development. Awareness and interest in using AI tools like GitHub Copilot or similar for coding assistance. Logical thinking, problem-solving abilities, and a strong learning attitude. Good communication skills and ability to work in a team environment. Educational background : - Bachelor's degree in Computer Science, IT, or a related field. Location : - Remote, Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune
About the Role We are seeking a Software Engineer with at least 2 years of hands-on experience in backend and frontend development using Node.js , MongoDB , JavaScript , and related web technologies. The ideal candidate should have practical exposure to jQuery , ReactJS (preferred), and modern AI-assisted development tools like GitHub Copilot . Familiarity with unit testing, version control, and project management tools is essential. You will work closely with our development team to build scalable, high-performance web applications. Key Responsibilities: Develop and maintain backend services using Node.js and MongoDB. Build interactive and responsive web interfaces using JavaScript, HTML, CSS, and jQuery. Work with ReactJS for modern front-end development (preferred). Leverage AI-powered coding tools like GitHub Copilot to improve development efficiency (preferred). Write unit and integration tests using tools like Vitest, Chai, or Mocha (preferred). Participate in code reviews, debugging, and troubleshooting. Collaborate with cross-functional teams, including designers, testers, and project managers. Maintain code quality and follow best development practices. Use Git for version control and Jira or similar project management tools for task tracking. Stay updated with the latest development trends, tools, and technologies. Participate in writing clean, maintainable, and well-documented code. Engage in testing, debugging, and performance tuning. Stay updated with modern development trends and best practices. What are we looking for? Educational background Bachelor's degree in Computer Science, IT, or a related field. Technical background Candidates who have completed relevant coursework, training programs, certifications, or personal projects in Node.js, React, or related technologies will be preferred. Mandatory Qualities Strong Strong knowledge of Node.js and backend development concepts. Proficient in MongoDB and understanding of NoSQL databases. Solid experience with Client side JavaScript, HTML and CSS. Knowledge of Git for version control and Jira for project management. Good problem-solving skills and ability to work in a fast-paced environment. Strong communication skills and a collaborative mindset. Desirable Qualities Basic understanding of ReactJS or willingness to work on it. Familiarity with AI-based development tools like GitHub Copilot Experience with unit testing frameworks such as Vitest, Mocha, or Chai Experience working in an Agile/Scrum environment. Exposure to RESTful API development and integration. Location: Remote- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai
Key Responsibilities: Accounts: Maintain daily accounting records vouchers, bills, receipts, petty cash, etc. Handle accounts payable/receivable and bank reconciliations. Assist with monthly GST, TDS, and other statutory compliance filings. Support in payroll processing and maintain salary records. Coordinate with auditors for monthly and annual audits. Administration: Manage office supplies, vendor coordination, and facility maintenance. Handle travel bookings, hotel arrangements, and event logistics. Maintain documentation, agreements, and asset management. HR Support: Assist in recruitment coordination scheduling interviews, maintaining candidate data. Maintain employee records attendance, leave, personal files. Support onboarding/offboarding processes, ID card issuance, and induction kits. Help organize internal employee engagement activities and HR events. Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad
Job Summary: AI Engineer Product Integration (LLMs & ML Systems) We are seeking a hands-on AI Engineer with proven experience in building, fine-tuning, and deploying Large Language Models (LLMs) and Machine Learning (ML) systems in production. This is not a research role were looking for someone who can turn models into scalable features, deeply integrated within our Optimiser CRM platform. Youll lead initiatives that turn AI into real value: automating workflows, enriching CRM data, and enhancing decision- making across our client base. This role requires strong engineering fundamentals, model fluency, and the ability to build reliable AI solutions in a multi-tenant environment. Key Responsibilities: AI/ML Development Design and fine-tune LLMs and ML models for specific CRM workflows. Build and optimize data pipelines for training, inference, and evaluation. Implement retrieval-augmented generation (RAG) and context injection strategies. Production Integration Package and deploy models into scalable production systems. Develop APIs and microservices for AI-powered features. Monitor model behavior in production; use telemetry to drive continuous improvement. Architecture & Compliance Ensure AI features adhere to multi-tenant data isolation and privacy standards. Collaborate with product and backend teams to align AI systems with Optimisers architecture. Implement access control, audit logging, and performance monitoring for AI services. Qualifications 2+ years of experience shipping ML/LLM features in a production environment. Strong Python development skills and hands-on experience with ML/LLM libraries (e.g., PyTorch, TensorFlow, LangChain, Hugging Face). Practical understanding of vector search, embeddings, and retrieval systems (e.g., Pinecone, FAISS, Weaviate). Experience deploying models as part of SaaS applications, especially in privacy-sensitive environments. Clear understanding of the ML lifecycle: from development to monitoring and iteration. Preferred (Not Mandatory) Exposure to prompt engineering and model evaluation techniques. Experience with fine-tuning LLMs or working with tools like LoRA, PEFT, or RAG pipelines. Familiarity with agent-based orchestration (e.g., LangChain agents, semantic routers). Understanding of MLOps (model versioning, deployment automation, rollback strategies). Location: Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad
About Optimiser Optimiser is a Business Intelligence platform offering 360-degree business solutions to organizations of all sizes. At Optimiser, we have our eyes set on ambitious goals. We work in a fast-paced environment with a team of talented and dedicated individuals who collectively contribute advanced technological solutions for our clients. We embrace diversified talent with teams based in the UK, India, and Dubai. With a vision to bring a simple yet high-end customer engagement platform to our valued clients, we are making a mark globally. Essential Technical Skills: 3+ years of experience software testing Expert knowledge of writing and executing test cases based on business requirements Exposure to bug reporting tools like JIRA Good knowledge of software testing life cycle Extensive acquaintance of software testing tools Experience with both automated & manual testing processes Knowledge of SQL scripting and end to end testing Experience with Usability, GUI, Functional, System, Regression and Smoke/Sanity testing. Testing experience on web and mobile applications is preferred Duties and Responsibilities: Create test plans and test cases validating application requirements Design, document and execute test cases, record, document and analyze test results Identify, confirm, report and manage defects through resolution Conduct test case reviews to ensure requirement coverage Perform functional, installation and performance testing Create and execute manual test plans and test cases for assigned components/features Report test status to Department and Project Management Contribute to QA team process improvement. Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote
The Partner Solutions Director will lead the Client Solutions & Implementation Team responsible for configuring and customising Optimiser CRM and Optimiser Touchpoint to meet client requirements. This role is both strategic and hands-on, requiring deep client engagement, solution design, and leadership. The individual will drive requirement gathering, understand client challenges, and develop solutions that ensure successful implementation and adoption of our products. Additionally, this leader will play a direct role in high-value enterprise client and prospect engagements, shaping proposals, solutioning complex requirements, and ensuring successful delivery. Key Responsibilities Team Leadership & Delivery Lead, mentor, and grow the Partner Solutions team responsible for product configuration and customisation. Oversee end-to-end client solutioning lifecyclefrom requirement gathering, design, configuration,UAT, and go-live support. Establish best practices, playbooks, and frameworks for efficient, scalable implementations. Client Engagement & Solutioning Engage with clients and prospects to understand business challenges, operational workflows, and strategic objectives. Translate client requirements into Optimiser product configurations, ensuring maximum value realisation. Act as a trusted advisor to clients, helping them optimise CRM and engagement processes through our solutions. Manage relationships with key stakeholders during and after implementations. Enterprise & High-Value Accounts Directly lead solution design and implementations for high-value enterprise clients/prospects. Partner with sales and product teams during pre-sales to develop solution proposals, demos, and proof-of-concepts. Negotiate and finalise technical and functional scopes for enterprise deals. Cross-Functional Collaboration Collaborate with Product Management to feedback client requirements into product roadmaps. Work closely with Sales, Marketing, and Customer Success to ensure alignment on solution offerings. Represent Optimiser at client meetings, workshops, and industry events as needed. Key Requirements Experience & Skills 10+ years of experience in CRM, SaaS, or enterprise software implementation, with at least 5 years in a leadership role. Proven track record in solutioning, configuring, and delivering customised enterprise SaaS/CRM implementations. Strong understanding of membership organisations, professional services, or enterprise clients is highly desirable. Excellent client-facing skills with ability to understand business challenges and translate into technology solutions. Strong leadership skills with experience managing cross-functional implementation/solution teams. Ability to thrive in a fast-paced, scaling environment with global clients. Strong understanding of membership organisations, banking, Retail, professional services, or enterprise clients is highly desirable. Education Bachelors degree in Computer Science, Business, or related field (MBA preferred but not mandatory). Location: Remote- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai
Experience : 8+ Years Location : Mumbai,Delhi / NCR,Bengaluru,Kolkata,Chennai,Hyderabad,Ahmedabad,Pune,Remote (India) Salary : Competitive as per industry standards About the Role We are looking for a customer-focused and experienced Project Manager, who can quickly become a trusted advisor for our customers, partners, and internal stakeholders. What will you be doing? Lead end-to-end delivery of client projects with a focus on CRM and CMS solutioning . Act as the primary liaison between clients and internal teams, ensuring clear communication, timely updates, and high client satisfaction. Gather business requirements, translate them into technical solutions, and present solution approaches to clients. Manage and mentor cross-functional teams including developers and testers , ensuring delivery quality and adherence to timelines. Drive project planning, execution, and reporting, while proactively managing risks and dependencies. Utilize JIRA, Confluence, and Gantt charts for project tracking, documentation, reporting, and workflow management. Ensure compliance with project governance standards, processes, and documentation. Foster strong, long-term client relationships through consistent engagement and solution-driven approaches. Find opportunities to development new features to ensure smooth user experience You will create deployment plans that are lean and efficient You will partner closely with your Product team peers to understand and continuously evaluate product roadmaps You will analyse data, understand trends/patterns and think creatively, experiment out of box for ideas to drive usage of our products.
About Role: We are looking for a skilled and service-oriented Technical Support to provide remote and on-site assistance to our internal users. The ideal candidate will be the first point of contact for IT-related issues, offering support for hardware, software, operating systems, networking, and communication tools. In addition, the role includes IT inventory management and vendor coordination. This position is critical to ensuring smooth day-to-day IT operations across the organization. Key Responsibilities: Provide remote technical support to internal users for IT hardware, software, and system-related queries. Troubleshoot and resolve issues related to Windows operating systems, basic Linux operations, and user applications. Assist users with problems involving network connectivity, VPN, printers, email, and communication tools (e.g., VoIP, conferencing platforms). Monitor and maintain the inventory of IT assets including hardware issuance, tracking, and disposal. Coordinate with external vendors for IT equipment procurement, repairs, and service agreements. Perform basic system administration tasks on Linux and Windows environments. Maintain accurate documentation of support tickets, asset movement, and SOPs. Ensure quick response and resolution to user requests, meeting agreed SLAs. Stay updated with current technologies and recommend improvements where applicable. Qualifications: Education: Graduate or Diploma in Information Technology, Computer Science, Electronics, or a related field. Key Requirements Primarily remote support with occasional on-site requirements. May involve supporting users in different time zones. Flexibility for extended hours during critical incidents or system issues. Experience: 0-1 years of experience in an IT support/helpdesk role. Freshers with strong technical knowledge and eagerness to learn may also be considered. Technical Skills: Proficiency in Windows troubleshooting and familiarity with basic Linux commands. Understanding of IT hardware components, peripherals, and basic networking concepts (IP, DNS, DHCP, etc.). Experience in remote support tools (e.g., AnyDesk, TeamViewer, RDP, etc.). Good communication and interpersonal skills with a customer-service mindset. Preferred (Not Mandatory): Knowledge of ticketing systems (e.g., Freshdesk, Jira Service Desk). Certifications: CompTIA A+, Network+, MCSA, or similar. Exposure to IT asset/inventory management platforms. Additional Information Male candidates are preferred. Candidates based in Delhi/NCR will be given preference. Location: Remote- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai
Job Title : Product Manager Experience : 8+ Years Location : Remote (India) Salary : Competitive as per industry standards About the Role We are looking for a customer-focused and experienced Product Manager, who can quickly become a trusted advisor for our customers, partners, and internal stakeholders. What will you be doing? You will help incubate new and exciting features and products Build a strong product strategy and roadmap to address those needs, in concern with your product management and engineering colleagues Understand, analyse, and translate business and marketing requirements into functional requirements, supporting documentation, user stories, and acceptance criteria. Drive feature assessment, requirements gathering, sprint planning, and documentation Find opportunities to development new features to ensure smooth user experience You will create deployment plans that are lean and efficient You will partner closely with your Product team peers to understand and continuously evaluate product roadmaps You will analyse data, understand trends/patterns and think creatively, experiment out of box for ideas to drive usage of our products. Learn from customers, partners and our deployment ecosystem, collecting product insights and driving those insights into Product Engineering to improve our products Be the voice of the customer - tuned to the customer feedback channels, resolve complaints and comments by plugging feature leaks or building new features Work with development and testing team to ensure timely delivery of projects and features Ensure timely feedback from customers and share it with senior members of the team for further action Sound decision making with business goals and cost effectiveness What are we looking for? Minimum 8 years of strong Product Management & Project Management experience (experience in CMS preferred) Should be able to deliver clear PRDs and product wireframing Excellent time and project management skills and the candidate should be able to multitask to deliver on project timelines across multiple teams Ability to work independently to initiate a scalable product The candidate should be able to thrive in a fast-paced environment and to work independently and within a team Familiarity with product and project management like JIRA, Confluence, Wireframing tools Proficiency in English communication skills both verbal and written Comfortable with MS Office, particularly Excel, Google docs and sheets Meticulous in following the companys operating protocols Excellent Team player Strong ethics towards work What we offer in return? Opportunity to work in a fast-growing organisation with the ability to make an immediate impact Allow your inspirational ideas to come to life in a highly creative and executional environment Ability to work in an organisation that embraces diversity, inclusion, and belonging at its core The opportunity to challenge a high-performing organisation and leave each day knowing you have made an impact. Industry Information Technology and services Employment Type Full-time Location - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote
Job Title : Project Manager Experience : 8+ Years Location : Remote (India) Salary : Competitive as per industry standards About the Role We are looking for a customer-focused and experienced Project Manager, who can quickly become a trusted advisor for our customers, partners, and internal stakeholders. What will you be doing? Lead end-to-end delivery of client projects with a focus on CRM and CMS solutioning. Act as the primary liaison between clients and internal teams, ensuring clear communication, timely updates, and high client satisfaction. Gather business requirements, translate them into technical solutions, and present solution approaches to clients. Manage and mentor cross-functional teams including developers and testers, ensuring delivery quality and adherence to timelines. Drive project planning, execution, and reporting, while proactively managing risks and dependencies. Utilize JIRA, Confluence, and Gantt charts for project tracking, documentation, reporting, and workflow management. Ensure compliance with project governance standards, processes, and documentation. Foster strong, long-term client relationships through consistent engagement and solution-driven approaches. Find opportunities to development new features to ensure smooth user experience You will create deployment plans that are lean and efficient You will partner closely with your Product team peers to understand and continuously evaluate product roadmaps You will analyse data, understand trends/patterns and think creatively, experiment out of box for ideas to drive usage of our products. What are we looking for? Minimum 8 years of experience in project management with a focus on technology solutioning. Strong hands-on expertise in CRM and CMS platforms. Proven experience in client interaction, requirement gathering, and solutioning. Demonstrated ability to manage and motivate project teams (developers, testers, and other stakeholders). Hands-on experience with JIRA, Confluence, Wireframing tools and Gantt chart-based project planning. Excellent organizational, communication, and leadership skills. Strong problem-solving mindset with the ability to deliver scalable, client-centric solutions. The candidate should be able to thrive in a fast-paced environment and to work independently and within a team Proficiency in English communication skills both verbal and written Comfortable with MS Office, particularly Excel, Google docs and sheets Meticulous in following the companys operating protocols Excellent Team player Strong ethics towards work What we offer in return? Opportunity to work in a fast-growing organisation with the ability to make an immediate impact Allow your inspirational ideas to come to life in a highly creative and executional environment Ability to work in an organisation that embraces diversity, inclusion, and belonging at its core The opportunity to challenge a high-performing organisation and leave each day knowing you have made an impact. Location - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote
We are looking for a customer-focused and experienced Product Manager, who can quickly become a trusted advisor for our customers, partners, and internal stakeholders. What will you be doing? You will help incubate new and exciting features and products Build a strong product strategy and roadmap to address those needs, in concern with your product management and engineering colleagues Understand, analyse, and translate business and marketing requirements into functional requirements, supporting documentation, user stories, and acceptance criteria. Drive feature assessment, requirements gathering, sprint planning, and documentation Find opportunities to development new features to ensure smooth user experience You will create deployment plans that are lean and efficient You will partner closely with your Product team peers to understand and continuously evaluate product roadmaps You will analyse data, understand trends/patterns and think creatively, experiment out of box for ideas to drive usage of our products. Learn from customers, partners and our deployment ecosystem, collecting product insights and driving those insights into Product Engineering to improve our products Be the voice of the customer - tuned to the customer feedback channels, resolve complaints and comments by plugging feature leaks or building new features Work with development and testing team to ensure timely delivery of projects and features Ensure timely feedback from customers and share it with senior members of the team for further action Sound decision making with business goals and cost effectiveness What are we looking for? Minimum 4 years of strong Product Management & Project Management experience (experience in CMS preferred) Should be able to deliver clear PRDs and product wireframing Excellent time and project management skills and the candidate should be able to multitask to deliver on project timelines across multiple teams Ability to work independently to initiate a scalable product The candidate should be able to thrive in a fast-paced environment and to work independently and within a team Familiarity with product and project management like JIRA, Confluence, Wireframing tools Proficiency in English communication skills both verbal and written Comfortable with MS Office, particularly Excel, Google docs and sheets Meticulous in following the companys operating protocols Excellent Team player Strong ethics towards work What we offer in return? Opportunity to work in a fast-growing organisation with the ability to make an immediate impact Allow your inspirational ideas to come to life in a highly creative and executional environment Ability to work in an organisation that embraces diversity, inclusion, and belonging at its core The opportunity to challenge a high-performing organisation and leave each day knowing you have made an impact. Location - Remote (India), Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune
Role Overview The Partner Solutions Director will lead the Client Solutions & Implementation Team responsible for configuring and customising Optimiser CRM and Optimiser Touchpoint to meet client requirements. This role is both strategic and hands-on, requiring deep client engagement, solution design, and leadership. The individual will drive requirement gathering, understand client challenges, and develop solutions that ensure successful implementation and adoption of our products. Additionally, this leader will play a direct role in high-value enterprise client and prospect engagements, shaping proposals, solutioning complex requirements, and ensuring successful delivery. Key Responsibilities Team Leadership & Delivery Lead, mentor, and grow the Partner Solutions team responsible for product configuration and customisation. Oversee end-to-end client solutioning lifecycle-from requirement gathering, design, configuration, UAT, and go-live support. Establish best practices, playbooks, and frameworks for efficient, scalable implementations. Client Engagement & Solutioning Engage with clients and prospects to understand business challenges, operational workflows, and strategic objectives. Translate client requirements into Optimiser product configurations, ensuring maximum value realisation. Act as a trusted advisor to clients, helping them optimise CRM and engagement processes through our solutions. Manage relationships with key stakeholders during and after implementations. Enterprise & High-Value Accounts Directly lead solution design and implementations for high-value enterprise clients/prospects. Partner with sales and product teams during pre-sales to develop solution proposals, demos, and proof- of-concepts. Negotiate and finalise technical and functional scopes for enterprise deals. Cross-Functional Collaboration Collaborate with Product Management to feedback client requirements into product roadmaps. Work closely with Sales, Marketing, and Customer Success to ensure alignment on solution offerings. Represent Optimiser at client meetings, workshops, and industry events as needed. Key Requirements Experience & Skills 10+ years of experience in CRM, SaaS, or enterprise software implementation, with at least 5 years in a leadership role. Proven track record in solutioning, configuring, and delivering customised enterprise SaaS/CRM implementations. Strong understanding of membership organisations, professional services, or enterprise clients is highly desirable. Excellent client-facing skills with ability to understand business challenges and translate into technology solutions. Strong leadership skills with experience managing cross-functional implementation/solution teams. Ability to thrive in a fast-paced, scaling environment with global clients. Strong understanding of membership organisations, banking, Retail, professional services, or enterprise clients is highly desirable. Education Bachelors degree in Computer Science, Business, or related field (MBA preferred but not mandatory). Location - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote
Overview: We are seeking an experienced and dedicated QA Lead to join our organization. The QA Lead will be responsible for ensuring the quality and compliance of our products/services through the implementation and management of quality assurance processes and procedures. The ideal candidate will have a minimum of 10years of experience in quality analysis, along with exceptional leadership skills and a strong attention to detail. Responsibilities: Develop and implement quality assurance strategies, policies, and procedures to ensure compliance with industry standards and regulations Lead and manage a team of quality analysts, providing guidance, training, and mentorship to enhance their skills and knowledge Establish key performance indicators (KPIs) and metrics to evaluate the effectiveness of quality assurance processes and drive continuous improvement. Conduct regular audits and inspections to assess product/service quality and identify areas for improvement. Collaborate with cross-functional teams to define quality standards, resolve quality-related issues, and implement corrective actions. Stay updated on industry best practices, trends, and regulations related to quality assurance and recommend appropriate measures to maintain compliance . Analyse quality data and prepare comprehensive reports for management, highlighting areas of concern, trends, and improvement opportunities. Drive a culture of quality and continuous improvement throughout the organization by promoting awareness, training, and engagement initiatives. Coordinate with external auditors, regulatory agencies, and customers during quality audits and inspections. Collaborate with product development teams to ensure quality requirements are met throughout the product development lifecycle. Identify and implement automated tools and software to streamline quality assurance processes and enhance efficiency. Requirements: Bachelor's degree in a relevant field (e.g., Engineering, Quality Management, or related discipline). Advanced degree preferred. Minimum of 10 years of progressive experience in quality analysis, preferably in a managerial or leadership role. Strong knowledge of quality assurance methodologies, tools, and best practices. Minimum 10 years of selenium Automation testing experience Proven experience in leading and managing a team of quality analysts. Excellent analytical, problem-solving, and decision-making skills. Strong attention to detail and ability to work in a fast-paced environment with multiple priorities. Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Proficient in using quality management software and tools. Knowledge of the Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC) models specially Agile. Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad,Remote
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