Customer Care / Technical Support Specialist

You should have at least 2 years of experience in Clinical Trial EDC, preferably with systems like Veeva, RAVE, or Oracle, and/or Reporting experience, preferably with tools like JReview, Spotfire, Jupyter Labs, or SQL. You should be familiar with common troubleshooting tools and technologies such as JIRA, Dynamics, and have a good understanding of Microsoft Office products like Office, Excel, PowerPoint, and Dynamics. It would be ideal if you have an understanding of web technologies and web services like RESTful APIs, SOAP, and experience with database technologies such as Java, Python, and SQL, for troubleshooting issues related to cloud-based software systems. In addition to technical skills, you should possess excellent verbal and written communication skills to effectively explain technical concepts to both technical and non-technical audiences. Strong problem-solving skills are essential, along with a customer-centric mindset and a passion for helping clients resolve issues. You should be able to multitask, prioritize, and manage a high volume of requests efficiently. A Bachelor's degree in Computer Science, Information Technology, Life Sciences, or a related field would be preferred but not required.,