Customer Care / Technical Support Specialist

Job Description

At least 2 years Clinical Trial EDC (preferably EDC systems like Veeva, RAVE, or Oracle) and/or Reporting experience (preferably JReview, Spotfire, Jupyter Labs, SQL). Technical Skills: o Familiarity with common troubleshooting tools and technologies (eg, JIRA, Dynamics , etc). o Familiarity with Microsoft Office products (eg Office, Excel, PowerPoint, Dynamics) o Nice to have - Understanding of web technologies and web services (eg, RESTful APIs, SOAP, etc). Experience with understanding database technologies (Java, Python, SQL, for example) and troubleshooting issues related to cloud-based software systems. Soft Skills: o Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences and vice versa. o Strong problem-solving skills o Customer-centric mindset with a passion for helping clients resolve issues. o Ability to multitask, prioritize, and manage a high volume of requests. Education: o Bachelors degree in Computer Science, Information Technology, Life Sciences, or related field (preferred but not required).