Customer Care / Technical Support Specialist

Job Description

Qualifications Experience: At least 2 years Clinical Trial EDC (preferably EDC systems like Veeva, RAVE, or Oracle) and/or Reporting experience (preferably JReview, Spotfire, Jupyter Labs, SQL). Technical Skills: Familiarity with common troubleshooting tools and technologies (e.g., JIRA, Dynamics , etc.). Familiarity with Microsoft Office products (e.g. Office, Excel, PowerPoint, Dynamics) Nice to have -  Understanding of web technologies and web services (e.g., RESTful APIs, SOAP, etc.).  Experience with understanding database technologies (Java, Python, SQL, for example) and troubleshooting issues related to cloud-based software systems. Soft Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences and vice versa. Strong problem-solving skills Customer-centric mindset with a passion for helping clients resolve issues. Ability to multitask, prioritize, and manage a high volume of requests. Education: Bachelor's degree in Computer Science, Information Technology, Life Sciences, or related field (preferred but not required). Show more Show less