Customer Care Specialist

Role Overview: As a Customer Care Specialist at Evident, you will play a crucial role in providing exceptional service administrative support and valuable sales assistance across Australia, India, and Korea. Your responsibilities will include being the main point of contact between Sales/Customers and internal stakeholders, managing sales and service orders, coordinating loan and demonstration equipment, and ensuring seamless communication and collaboration between various teams. Key Responsibilities: - Act as a single point of contact between Sales/Customers and internal stakeholders. - Collaborate with Bench Service Engineers to ensure smooth service delivery. - Process Sales and Service Orders using SAP. - Schedule and monitor bench service activities via Salesforce. - Follow up on Purchase Orders and manage invoicing for Service and Repairs. - Handle sales order processing and order management. - Manage emails and customer communications. - Answer and route phone calls from customers and sales representatives. - Support Logistics with loan equipment escalations and demo unit placement. - Assist with shipping processes and documentation for customers and internal teams. - Resolve discrepancies identified through integrity reporting. Qualifications Required: - 3 - 5 years of professional experience, with a track record in customer service or administration support. - Proven experience in partnering with commercial teams to drive results. - Strong customer service orientation and communication skills. - Proficiency in ERP systems (SAP) and CRM platforms (Salesforce). - Technical aptitude to understand the market application and use of Evident equipment. - Effective time management and job scheduling skills. - Team player with a proactive approach. - Proficiency in MS Outlook, Excel, Word, and PowerPoint. - Fluent in English is required, and Korean language proficiency is a strong plus.,