Customer Care Professional

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express

Go above and beyond at a company that sets the standard for customer-first service.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Banking chat customer care professional focus on Customer First Resolution, owning and solving the customers inquiry
  
• Ensuring we resolve customer queries/issues to the best of our ability
  
• Ability to comprehend & respond to all customer queries with immediate resolution to ensure customer satisfaction
  
• Deliver on Employees, Customer and Shareholder metrics as per goals
  
• Adherence to Quality and Compliance guidelines
  
• Communicates Effectively and have ability to recognize tone and mood of customer through written communication
  
• Adaptable & customer centric approach to situations. Deliver superior service through personalization/ empathy in communication
  
• End to end customer service via chat servicing
  
• Ability to Address 2-3 conversations simultaneously
  

Minimum Qualifications

• Graduate and Above
  

Preferred Qualifications

• Chat Experience of one year or above preferred
  
• Graduates in any discipline
  
• Must be flexible to work in 24x7 environment 
  
• Strong interpersonal, communication & writing skills accompanied by quick comprehension & clear articulation
  
• Adaptable to change and demonstrated ability to work effectively in a team.
  
• Ability to take independent decision & meet stringent deadlines
  
• Typing Speed - 25- 35 Words/Minute
  
• Quick navigation ability, Web savvy, basic troubleshooting knowledge and multitasking ability (ability to toggle between screens/tools)
   
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities