Customer Care Professional

Pricol Travel Ltd. is looking for Customer Care Professional to join our dynamic team and embark on a rewarding career journey Customer Support:Handling customer inquiries, concerns, and issues through various communication channels such as phone, email, chat, or social media
Providing information about products or services Problem Resolution:Investigating and resolving customer problems or complaints in a timely and effective manner Collaborating with other departments to address complex issues Product Knowledge:Developing and maintaining a strong knowledge of the company's products or services to provide accurate information to customers Communication Skills:Communicating clearly and professionally with customers to ensure understanding and satisfaction Tailoring communication style to meet the needs of different customers Customer Feedback:Collecting and documenting customer feedback to help improve products, services, and overall customer satisfaction Providing insights to the management team based on recurring customer issues Order Processing:Assisting customers with order placement, tracking, and addressing any issues related to the ordering process Escalation Handling:Managing and appropriately escalating issues that require further attention or resolution beyond the scope of the customer care professional's authority Policy Adherence:Adhering to company policies and procedures while assisting customers Keeping up to date with changes in policies and procedures Training and Development:Participating in training programs to stay informed about new products, services, and customer service strategies Continuously improving skills and knowledge Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.