Freight House Logistics Pvt Ltd

Company Description Freight House Logistics Pvt Ltd specializes in providing comprehensive supply chain solutions. Our services are designed to optimize logistics operations, ensuring enhanced efficiency and customer satisfaction. We offer seamless transportation solutions to facilitate the movement of goods from origin to destination effectively. With a customer-centric approach, our goal is to establish a reliable and efficient logistics network for our clients. Role Description This is a full-time, on-site Customer Care Professional role based in Chennai. The role involves handling customer inquiries, providing exceptional customer support, and ensuring optimum customer satisfaction. Responsibilities include addressing client concerns, resolving issues promptly, maintaining effective communication, and contributing to the overall improvement of customer service processes. Qualifications Customer Service, Customer Satisfaction, and Customer Support skills Strong Communication skills for effectively addressing inquiries and resolving customer issues Analytical Skills for identifying and resolving problems efficiently Ability to work collaboratively in a team-oriented environment Proficiency in relevant software tools and CRM systems Experience in logistics or supply chain management is an added advantage High school diploma or equivalent; a bachelor's degree is preferred