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Titan Company
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Customer Care Manager - Communication & Benchmarking

Customer Care Manager - Communication & Benchmarking

Titan Company

6 - 7 years

7 - 11 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

customer relationship customer care customer communication crm customer experience customer calling team management customer service business development customer retention sales customer support automobile marketing customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job
Position Overview We are seeking a highly skilled and motivated Customer Care Manager - Communication & Prevention to join our team at Tanshiq. As the Customer Care Manager, you will be responsible for developing and managing communication channels across all platforms and ensuring a seamless customer journey. Your primary focus will be on strengthening customer relationships and preventing any potential issues or challenges. Responsibilities

Develop and implement effective communication strategies to enhance customer experience and satisfaction.

Ensure timely and accurate responses to customer inquiries and complaints.

Evolve customer propensity based resolution mechanism basis identified parameters

Coordinate with Learning & Development and Customer Experience Managers to cascade resolution incidences with wider relevance with an aim to educate and prevent

Develop customer sensitivity indicators in CRM basis escalations, exceptions, Senior Management connect etc

Collaborate with cross-functional teams to address customer concerns and resolve issues promptly.

Monitor customer feedback and identify areas for improvement in products, services, and processes.

Analyze customer data and trends to identify patterns and proactively prevent potential issues.

Benchmark best practices inside and outside Titan Company Limited and integrate them in Tanishq Care

Develop and maintain customer care policies and procedures to ensure consistency and efficiency.

Stay up-to-date with industry trends and best practices in customer care management.

If you are a dedicated and customer-focused professional with a passion for delivering exceptional customer journeys, we would love to hear from you. Join our team at Tanshiq and contribute to enhancing our customers' journey through effective communication and prevention strategies. Work Experience

MBA or equivalent

Previous work experience in the domains of customer communication preferrably on the side Customer Care

Preferred industries- Automobiles, Consumer Durables, E-Commerce

Work experience- 6 to 7 years

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Titan Company

Consumer Goods - Watches and Jewelry

Bangalore

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Customer Care Manager - Communication & Benchmarking