Technical Service Specialist - INTL M

SolarEdge Technologies (India) Private Limited

0 - 3 years

2 - 5 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

crm systems project management sap oracle data analysis inbound calls business analysis siebel customer support plsql sql salesforce writing linux sap r3 sales coordination inventory management communication skills crm jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle inbound calls from customers, addressing their queries and concerns with patience and professionalism
Navigate cultural differences and potential language barriers with tact and understanding
Troubleshoot and resolve customer issues related to our products and services
Collaborate effectively with regional stakeholders to ensure seamless customer experience
Work closely with the local Indian team to improve processes and share insights
Maintain accurate records of all customer interactions in our CRM system
Contribute to the continuous improvement of our support processes and knowledge base
Participate in regular training sessions to stay updated on product knowledge and customer service best practices

Excellent English communication skills, both verbal and written
Ability to understand and work with various accents, particularly American accents
0-3 years of experience in customer support, preferably in a support role
Strong problem-solving skills and ability to think on your feet
Engineering or technical qualification is a must.
Patient and empathetic approach to customer service
Proficiency in using CRM systems and basic computer skills
Ability to work night shifts to align with US time zones
Familiarity with the tech industry is a plus

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