Customer Care Executive

Hello Folks,

Greetings From ShiningStars ITPL!!

* MEGA JOB OPENINGS * WORK FROM OFFICE * FREE JOBS * NO TARGET * BPO HIRING * * VOICE PROCESS *

Customer Care Executives

Freshers

IMMEDIATE JOINERS PREFERRED || ONLY WALK-IN INTERVIEW

Age Limit - Max. 30

Locations we're hiring for: -

1. Bengaluru

   - Shivaji Nagar, Kudlu Gate, Nagavara and Kundalahalli

2. Hyderabad

   - Manikonda and DLF Cyber City

3. Kolkata

   - Bidhannagar and New Town

Language Requirement: -

• Bengaluru

  - Shivaji Nagar & Kudlu Gate (ENGLISH + HINDI), Nagavara (ENGLISH + ANY LANGUAGE) and Kundalahalli (ENGLISH + ANY LANGUAGE)

• Hyderabad

  - English + Any Language

• Kolkata

  - English + Hindi

Qualification & Experience: -

Bengaluru -

• Shivaji Nagar & Kudlu Gate

  - Any Graduate Fresher/Experience in Customer Service

• Nagavara

  - Any UG Experience in Customer Care

• Kundalahalli

  - Any Commerce Graduate Fresher/Experience

  OR

  Any Graduate with minimum 2 years of experience in International Claims Processing & Adjudication (P&C/ Insurance/ Health Care).

Hyderabad -

• Manikonda -

  Any UG Fresher/Experience in Customer Service)

• DLF Cyber City

  - Any Graduate + 1 Year Experience in International Customer Support

Kolkata -

• Bidhan Nagar

  - Any UG Fresher/Experience in Customer handling

• New Town

  - Any Graduate Fresher/Experience

Key Roles & Responsibilities: -

• Handle inbound and/or outbound customer inquiries, complaints, and requests via phone, email or chat ensuring prompt and professional resolution.
• Provide accurate and complete information about company products and services to customers.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to the appropriate internal teams (Technical Support, Management, etc.) when necessary.
• Maintain detailed and accurate records of all customer interactions and transactions in the Customer Relationship Management (CRM) system.
• Follow communication procedures, guidelines, and policies to ensure consistent service quality.
• Meet qualitative and quantitative targets (e.g., CSAT, First Call Resolution, Average Handling Time).

Salary (Based on Interview and Experience) & Other Benefits: -

Bengaluru

• Shivaji Nagar

  - 21k CTC - 25 CTC + Quarterly Bonus.

• Kudlu Gate

  - 20.5k CTC - 30k CTC + Quarterly Bonus.

• Nagavara -

  Up to 30k CTC + Incentives and Bonus.

• Kundalahalli -

  Up to 37k CTC

Hyderabad

• Manikonda -

  20.8k CTC - 30k CTC.

• DLF Cyber City

  - Up to 37k CTC.

Kolkata

• Bidhan Nagar

  - 16k CTC - 25k CTC.

• New Town

  - 14k CTC.

How To Apply: -

9569433682 (Call/WhatsApp) - Indrajeet