Customer Care Executive

Job Description: Customer Care Specialist

Company:

About IGT

IGT is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world.

The Role: Customer Care Specialist

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Care Specialist in Gurgaon. This role is essential in providing first-class support and service to our clients, ensuring their inquiries and issues are resolved efficiently and professionally.

Key Responsibilities

• Handle Inquiries:

  Respond promptly and professionally to customer inquiries, complaints, and requests via phone, email, and chat.

• Issue Resolution:

  Diagnose and resolve technical and non-technical customer issues, escalating complex problems to the appropriate internal teams when necessary.

• Documentation:

  Accurately document all customer interactions, transactions, and feedback in the CRM system.

• Product Knowledge:

  Maintain a deep understanding of IGT's products, services, and policies to provide accurate information and solutions to customers.

• Customer Satisfaction:

  Strive to achieve and maintain high levels of customer satisfaction and service quality.

• Team Collaboration:

  Collaborate effectively with team members and other departments to ensure a seamless customer experience.

Qualifications and Skills

• Experience:

  1 to 3 years of proven experience in a customer service, customer care, or technical support role, preferably in a BPO or corporate environment.

• Communication:

  Fluency in English (both written and verbal) is mandatory.

  Excellent communication and interpersonal skills are a must.

• Customer Focus:

  A strong commitment to customer satisfaction and a professional, empathetic phone manner.

• Technical Aptitude:

  Basic understanding of technical troubleshooting processes will be an advantage.

• Software Proficiency:

  Familiarity with CRM software (like Salesforce, Zendesk, etc.) and Microsoft Office Suite.

• Work Ethic:

  Ability to work in a fast-paced environment and handle high call volumes while maintaining accuracy and quality.

Benefits

• Opportunity to work with a global leader in the gaming industry.
• Professional growth and learning opportunities.
• A collaborative and supportive work environment.

How to Apply:

Swati