Customer Care Executive

Company Description

Ayuda Solutions is a global service provider specializing in customer experience management, digital transformation powered by RPA/IPA, and cutting-edge technologies like Computer Vision, Machine Learning, and Natural Language Processing. With a commitment to integrity and innovation, we deliver customized business solutions that enhance productivity and profitability for clients across diverse industries. Our core offerings include Customer Experience (CX) management, Business Process Outsourcing (BPO), CRM, chatbot solutions, and quality management. Ayuda is dedicated to creating exceptional customer experiences while helping businesses achieve operational excellence efficiently and effectively. Join us and be part of a company reshaping customer engagement by harmonizing human connection with advanced technology.

Role Description

Ayuda Solutions is seeking a full-time Customer Care Executive for our on-site role at our Indore location. Responsibilities include managing customer queries and concerns across various communication channels, ensuring swift and effective customer support. The role involves fostering customer satisfaction by resolving issues promptly and delivering a professional, approachable service experience. As a Customer Care Executive, you will also identify customer needs, offer suitable solutions or services, provide product or service information, and support the overall enhancement of the customer experience.

Qualifications

• Proficiency in Customer Support, Customer Service, and fostering Customer Satisfaction
• Strong verbal and written Communication skills
• Experience in Sales and ability to suggest and upsell relevant products/services
• Empathy, problem-solving skills, and the ability to handle customer concerns calmly and effectively
• Basic technical proficiency and familiarity with CRM systems are a plus
• Ability to work in a team-oriented and professional environment based on client needs
• Previous experience in customer service or a related field is advantageous
• Bachelor's degree or equivalent educational qualification is preferred