DCS Executive,Team leader, Quality Analysis

Company Description

Ayuda Solutions is a global service provider offering customized business solutions to clients across various industry sectors. Our key focus areas include Customer Experience, RPA/IPA-driven digital transformation, and Computer Vision/ML/NLP. We emphasize an integrity-driven approach that integrates innovative strategies and digital transformation, enhancing productivity, effectiveness, and profitability. Our services include Customer Experience Management, Data Annotation, Chatbot Solutions, BPO, CRM, QMS, and Data Preparation. We are dedicated to building enduring partnerships with our clients, helping them achieve their business objectives through unparalleled customer experiences.

Role Description

This is a full-time on-site role for a DCS Executive located in Ranchi. The DCS Executive will be responsible for managing customer interactions, ensuring efficient data annotation, and supporting chatbot solutions in contact centers. The role involves handling business process outsourcing tasks, customer relationship management, quality management systems, and preparing data for further analysis. Daily tasks include managing and resolving customer issues, maintaining quality standards, and contributing to continuous improvement initiatives.

Qualifications

• Experience in Customer Experience Management, CRM, and handling customer interactions
• Skills in Data Annotation, Business Process Outsourcing, and Quality Management Systems
• Proficiency in managing Chatbot Solutions and supporting digital transformation initiatives
• Strong problem-solving abilities, attention to detail, and a commitment to continuous improvement
• Excellent communication and interpersonal skills
• Bachelor’s degree in a relevant field or equivalent experience
• Experience in the technology or service industry is a plus
• Ability to work on-site in Ranchi