Customer Care Executive

“Be part of Arihant Maxsell Technologies, a core engineering-driven organization shaping the future of Gold Testing, and elevate your career in a fast-paced, innovative, and hands-on environment.” Arihant Maxsell Technologies Pvt Ltd is a pioneering leader in Gold Testing solutions, recognized for delivering precision, reliability, and innovation. With a strong legacy of over two decades, we empower jewelers and businesses with advanced technology and unmatched service We are seeking a proactive and customer-focused Customer Support Front-End Executive to join our team. The ideal candidate will have prior experience handling CRM or ticketing systems and will serve as the first point of contact for customers, ensuring seamless issue resolution, timely updates, and a positive customer experience. Key Responsibilities: • Act as the first-line point of contact for customer queries via phone, email, chat, or ticketing system. • Log, track, and manage customer requests/issues in the company’s CRM or ticketing platform. • Provide basic troubleshooting, guidance, and solutions for customer-reported issues. • Ensure timely follow-up and closure of customer tickets, adhering to SLAs and escalation procedures. • Collaborate with L2 / Technical teams for unresolved or complex issues and ensure smooth handover. • Maintain accurate and detailed documentation of customer interactions. • Educate customers about product features, usage guidelines, and best practices. • Verify and check pre-site requirements with customers to ensure compliance with company standards before scheduling service or installation. • Monitor open tickets and ensure proactive communication to customers about status updates. • Gather customer feedback and share insights with management for continuous improvement. • Uphold company values of empathy, professionalism, and customer-centricity in every interaction. Required Skills & Qualifications: • 1–3 years of experience in customer support/front-end roles. • Prior hands-on experience with CRM or ticketing tools • Excellent verbal and written communication skills. • Strong customer handling, problem-solving, and multitasking abilities. • Familiarity with basic troubleshooting processes (software, hardware, or product-related). • Ability to work effectively in a fast-paced, SLA-driven environment. • Strong organizational skills with attention to detail.