Role & responsibilities To attend any new patient (admission) immediately. To take a proper history of the patient (If she is in a position to give it on his own) or from relative. Examine the patient. Check any previous records, if available. Charts down all the details in the history sheet. Let the patient or his relative go through all the details and take his signature on the history sheet. Inform the respective consultant about the admission follow her/his orders. Instruct the nursing staff about the necessary orders to be carried out. If theres a transfer in-patient from the ICU. Read the transfer summary carefully. See the patient and examine him thoroughly. Inform the respective consultants and carry out their orders. Inform the nursing staff if any changes.To take rounds and examine individual patients. Inform the respective consultant/ Registrars if any new findings.Attend rounds with the respective consultants and carry out the necessary changes in the order. Enter them in the treatment sheet. Inform the nursing staff on duty about the same.To follow up with all the investigations to be seen and trace their results. Inform the consultant. Note down investigation results in the investigation sheet.To enter the treatment sheets.To enter pre-operative orders in the treatment sheet. To check whether the consent for the surgery has been taken from the patient. If not inform the respective person. To inform the Anesthetists on duty and instruct him / her about the patient. To carry out all the pre-operative orders.To attend patients complaints. To calm the patients if they are apprehensive. Inform the consultant if needed.To go for the health checkup.Maintain records of Medico Legal Case (MLC).Assisting consultants in preparing Clinical SOP.Preferred candidate profile OBG - Only Female DoctorsPediatric - Both Female and Male DoctorsPerks and benefits

Role & responsibilities Analysis/audits inbound/outbound calls, emails, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support /Sales teams Provides structured and timely recommendations; verbal and/or written feedback to the advisors. Conduct Calibration sessions in sync with the Delivery and QA team Develop, Recommend and monitor corrective and preventive actions Maintain high performance in key metrics: Ensure that the team meets and exceeds key performance indicators such as service levels, abandon ratios, and call answer rates. Monitor and manage key process metrics: Track and assess essential metrics such as conversions, login hours, call quality, ACW, Average Call Handle Time (ACHT), and customer complaints. Taking daily, weekly and monthly calls with call centre agencies by making them understand the expectations from the Cloudnine business teams and provided updates Identify and provide training requirements and coaching to call centre executives Prepare Daily/Weekly reports Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities. Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all CS /Sales Support teams and sites Person would be based out in the Call centre agency only and has to visit the respective call centres 4 to 5 times in a week in Gurgaon and could travel to Bangalore also if required. Preferred candidate profile Outbound Sales Experience. Experience in quality. Good Communicational skills English and Hindi and other languages are added advantage Good at Excel and publishing the checklist. Note - Interested Candidates can share resume at anshusi@cloudninecare.com

Role & responsibilities Consult with potential clients about our birthing packages and services.Provide detailed information and personalized guidance to expectant parents.Build and maintain strong relationships with guests through effective communication.Demonstrate strong sales skills to convert inquiries into bookings.Stay informed about industry trends and competitors to effectively position our offerings.Customer Support and Customer Satisfaction skillsStrong interpersonal and problem-solving abilitiesAbility to work well under pressure and in a fast-paced environmentPreferred candidate profile Good Communication skills Sales Experience Inbound /Outbound Calling Experience required - 2- 5 Years Interested candidates can share resume at anshusi@cloudninecare.com

Role & responsibilities Customer Acquisition:Develop and implement strategies to attract and acquire new customers for the vocational courses.Identify and build relationships with potential clients through market research and lead generation.Collaborate with marketing teams to drive digital and offline customer acquisition campaigns.Monitor key acquisition metrics and suggest improvements to enhance conversion rates.Manage partnerships and alliances to expand customer reach. Backend Operations:Oversee day-to-day backend operations, ensuring smooth workflow and process optimization.Manage and monitor data entry, record-keeping, and system updates related to customer onboarding.Work closely with sales, finance, and customer support teams to resolve operational challenges.Ensure compliance with company policies and regulatory requirements. Performance Monitoring & Reporting:Track and analyze customer acquisition performance, operational efficiency, and key business metrics.Prepare reports and insights for senior management to drive strategic decisions.Identify bottlenecks in operations and suggest process improvements.Preferred candidate profile Minimum Post-Graduate/Graduate.Minimum 4 years of experience in customer acquisition, sales, or backend operations.Strong analytical skills with proficiency in data-driven decision-making.Proficiency in CRM tools, Microsoft Excel, and workflow automation software.Excellent communication, negotiation, and stakeholder management skills.Ability to work in a fast-paced environment and handle multiple tasks efficiently.Knowledge of industry trends and best practices in customer acquisition and operations.Interested candidates can share the resumes at anshusi@cloudninecare.com