Responsibilities: Source candidates, Screen resumes, and conduct preliminary interviews to evaluate candidate suitability. Work on multiple open positions simultaneously, ensure timely closures and updates, and report to the recruitment manager.
Responsibilities: Source candidates, Screen resumes, and conduct preliminary interviews to evaluate candidate suitability. Work on multiple open positions simultaneously, ensure timely closures and updates, and report to the recruitment manager.
Provide customer support via inbound calls, resolving queries efficiently. Maintain records, ensure service quality, and collaborate with teams. Fluent in English, Tamil, Hindi,Kannada &Malayalam(Any one regional language). Pay-17k-20k Shift allowance
Responsibilities: Manage incoming calls & emails Resolve complaints promptly Maintain high call quality standards Provide exceptional customer service Handle client queries efficiently Salary ~ 18-25k Age- 18-30 Male/Female both.
Educational Qualification: Bachelor’s degree or equivalent; diploma holders with experience are also welcome. Handle customer queries through phone, email, chat, or support tickets across multiple channels. Troubleshoot product or service issues and escalate to the appropriate department when necessary. Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement. Contribute to team quality goals by meeting first-response targets, CSAT scores, and resolution rates. Experience: 0–2years in customer support, service desk, or client engagement roles. Communication Skills: Strong verbal and written communication; ability to explain complex information in simple terms. Tech Tools Familiarity: Experience with CRM and helpdesk software like Zendesk, Freshdesk, Salesforce, or Intercom. Empathy and Patience: Critical for de-escalating tough conversations and ensuring customer satisfaction. Analytical Thinking: Ability to identify root causes and recurring issues from customer conversations. Multi-Tasking Ability: Comfortable managing multiple chats, calls, or cases simultaneously with quality.
Key Responsibilities Note :- Don't Apply if you are B.E/BTech graduate Handle customer inquiries via chat and voice with professionalism and empathy. Provide accurate, timely, and effective solutions to customer issues. Maintain a high level of product knowledge to assist customers efficiently. Record and document customer interactions in CRM systems. Collaborate with internal teams to ensure smooth issue resolution. Meet and exceed performance metrics related to response time, accuracy, and customer satisfaction.
About the Role Note :- Don't Apply if you are B.E/BTech Graduate We’re looking for passionate and articulate Customer Support Executives to join our Domestic Chat and Voice Support Team. In this role, you’ll be the first point of contact for our global customers—resolving queries, providing product information, and ensuring every interaction leaves a positive impact. Key ResponsibilitiesHandle customer inquiries via chat and voice with professionalism and empathy. Provide accurate, timely, and effective solutions to customer issues. Maintain a high level of product knowledge to assist customers efficiently. Record and document customer interactions in CRM systems. Collaborate with internal teams to ensure smooth issue resolution. Meet and exceed performance metrics related to response time, accuracy, and customer satisfaction. Work in rotational shifts, including night shifts as per business requirements. RequirementsExcellent verbal and written English communication skills – clear, fluent, and confident. Basic technical proficiency and comfort with digital tools, chat systems, and CRM software. Strong problem-solving skills and a proactive, customer-first attitude. Willingness to relocate to Mohali (for non-local candidates). Flexible to work in rotational shifts (24/7 environment).