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Customer Support Executive

Customer Support Executive

Harmovia

0 - 31 years

2 - 3 Lacs

mohali

Posted:1 day ago| Platform: Apna logo

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Skills Required

support chat empathy crm metrics communication software

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role Note :- Don't Apply if you are B.E/BTech Graduate We’re looking for passionate and articulate Customer Support Executives to join our Domestic Chat and Voice Support Team. In this role, you’ll be the first point of contact for our global customers—resolving queries, providing product information, and ensuring every interaction leaves a positive impact. Key ResponsibilitiesHandle customer inquiries via chat and voice with professionalism and empathy. Provide accurate, timely, and effective solutions to customer issues. Maintain a high level of product knowledge to assist customers efficiently. Record and document customer interactions in CRM systems. Collaborate with internal teams to ensure smooth issue resolution. Meet and exceed performance metrics related to response time, accuracy, and customer satisfaction. Work in rotational shifts, including night shifts as per business requirements. RequirementsExcellent verbal and written English communication skills – clear, fluent, and confident. Basic technical proficiency and comfort with digital tools, chat systems, and CRM software. Strong problem-solving skills and a proactive, customer-first attitude. Willingness to relocate to Mohali (for non-local candidates). Flexible to work in rotational shifts (24/7 environment).

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Customer Support Executive