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Customer Care Executive

Customer Care Executive

Harmovia

0 - 31 years

2 Lacs

white field bengaluru/bangalore

Posted:3 days ago| Platform: Apna logo

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Skills Required

chat support service crm engagement communication software zendesk freshdesk salesforce empathy

Work Mode

On-site

Job Type

Full Time

Job Description

Educational Qualification: Bachelor’s degree or equivalent; diploma holders with experience are also welcome. Handle customer queries through phone, email, chat, or support tickets across multiple channels. Troubleshoot product or service issues and escalate to the appropriate department when necessary. Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement. Contribute to team quality goals by meeting first-response targets, CSAT scores, and resolution rates. Experience: 0–2years in customer support, service desk, or client engagement roles. Communication Skills: Strong verbal and written communication; ability to explain complex information in simple terms. Tech Tools Familiarity: Experience with CRM and helpdesk software like Zendesk, Freshdesk, Salesforce, or Intercom. Empathy and Patience: Critical for de-escalating tough conversations and ensuring customer satisfaction. Analytical Thinking: Ability to identify root causes and recurring issues from customer conversations. Multi-Tasking Ability: Comfortable managing multiple chats, calls, or cases simultaneously with quality.

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Customer Care Executive